GP surgery in County Durham
The Medical Group
Adrian Clark House, Sawmills Lane, Meadowfield, Durham, DH7 8NH
Scores 83 out of 100, excellent for a GP surgery in England. 86% of patients say their experience is good and 76% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2016. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 83
- Easy to get through on the phone76
- Easy to contact online93
- Good experience of getting in touch82
- Did not wait too long for the appointment68
Quality of care 77
- Patients rate the surgery as good72
- Patients got what they needed64
- Doctors and nurses listen80
- Patients trust the staff68
- Inspection rating (Good)50
- Health checks and screening done47
- Meets NHS clinical targets79
- Children vaccinated on time93
What patients say
99 patients answered the 2026 NHS survey about this surgery.
76%
find the phone easy
well above the England average (57%)
85%
say their experience is good
well above the England average (77%)
+4
change since last year
2025: 81% · 2026: 86%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 76% | 57% | 63% |
| Easy to contact via website | 80% | 58% | 53% |
| Easy to contact via NHS App | 72% | 54% | 58% |
| Reception staff helpful | 95% | 85% | 87% |
| Seeing the same person | |||
| Has a preferred clinician | 33% | 31% | 27% |
| Sees preferred clinician | 57% | 42% | 41% |
| What happened when they got in touch | |||
| Knew what would happen next | 91% | 84% | 79% |
| Next steps within 2 days | 93% | 93% | 96% |
| Good experience of contacting | 86% | 73% | 68% |
| The appointment | |||
| Offered a choice of time or day | 68% | 57% | 52% |
| Waiting time was about right | 77% | 69% | 65% |
| Remote appointment | 21% | 26% | 14% |
| The doctor or nurse | |||
| Good at listening | 93% | 87% | 90% |
| Treated with care and concern | 90% | 86% | 93% |
| Considered mental wellbeing | 85% | 75% | 72% |
| Had all the information needed | 95% | 92% | 96% |
| Confidence and trust | 96% | 93% | 97% |
| Involved in decisions | 95% | 92% | 94% |
| Needs were met | 93% | 90% | 94% |
| Overall | |||
| Overall experience good | 85% | 77% | 81% |
| Living with a long-term condition | |||
| Confident managing conditions | 83% | 79% | 84% |
| Supported by local services | 82% | 70% | 82% |
| Discussed managing condition | 54% | 43% | 51% |
| Agreed a care plan | 33% | 46% | 31% |
Green means at least 2 points better than England, red at least 2 points worse. With about 99 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 12 November 2025. Bank holidays may differ.
- Address
- Adrian Clark House, Sawmills Lane, Meadowfield, Durham, DH7 8NH
- Phone
- 0191 378 0651
- Website
- www.themedicalgroup.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Durham West PCN (a group of local surgeries that share services)
- NHS code
- A83022 · NHS profile
Branch surgeries
Run by this practice from another building. Patients register with the practice, not the branch.
- Brandon Lane Surgery
- Commercial Street, Brandon, Durham, DH7 8PL
- Esh Winning
- Mackenzie House, New Road House, Esh Winning, Durham, DH7 9LA · 0191 3734232
- Sir Bobby Robson House
- Rutherford Court, Langley Park, Durham, DH7 9XD
- Tow Law
- Charlton House, Rear High Street, Tow Law, Bishop Auckland, DL13 4DH · 01388 730251
- Ushaw Moor
- Millyard House, Durham Road, Ushaw Moor, Durham, DH7 7QH · 0191 3730202
Access and facilities
- Disabled parking
- Disabled toilet
- Induction loop
- Step-free access
- Text relay
- Wheelchair access
- Car parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 28 December 2016
This rating is 9 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 18.1% | 15.2% |
| Diabetes | 10.3% | 7.9% |
| Asthma | 8.1% | 6.6% |
| COPD | 2.7% | 1.9% |
| Coronary heart disease | 3.9% | 3.0% |
| Depression | 16.8% | 14.3% |
| Obesity | 20.5% | 13.9% |
| Smoking | 14.4% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 72% | 67% |
| Cervical screening, women 50-64 | 70% | 75% |
| Blood pressure controlled (hypertension, under 80) | 70% | 68% |
| Blood pressure checked in last 5 years (45+) | 90% | 87% |
| Diabetes: blood pressure on target | 77% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 61% | 57% |
| Diabetes: annual foot check | 72% | 78% |
| Asthma: annual review | 66% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| The Medical Groupthis surgery | – | 83 | 76% | 86% | Yes |
| Dunelm Medical PracticeDurham, DH7 7DG | 2.4 miles | 43 | 54% | 74% | Yes |
| Claypath & University Medical GroupDurham, DH1 1QW | 3.2 miles | 50 | 76% | 74% | Yes |
| Bishops Close Medical PracticeSpennymoor, DL16 6ED | 3.6 miles | 61 | 71% | 82% | Yes |
| St Andrew's Medical PracticeSpennymoor, DL16 6QA | 3.6 miles | 82 | 66% | 83% | Yes |
| Chastleton Medical GroupDurham, DH1 5BH | 3.7 miles | 78 | 53% | 84% | Yes |
| Willington Medical GroupCrook, DL15 0EQ | 3.7 miles | 69 | 71% | 87% | Yes |
| Browney House SurgeryDurham, DH7 9YT | 4.0 miles | 73 | 86% | 79% | Yes |
| Bowburn Medical CentreDurham, DH6 5AL | 4.1 miles | 62 | 64% | 79% | Yes |
| Belmont & Sherburn Medical GroupDurham, DH1 2QW | 4.8 miles | 75 | 61% | 81% | Yes |
Common questions
Is The Medical Group taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), The Medical Group was taking on new patients. You can register online through the NHS website or call the surgery on 0191 378 0651.
How do patients rate The Medical Group?
In the 2026 NHS GP Patient Survey, 86% of patients at The Medical Group said their overall experience was good. The England average is 77%. 76% found it easy to get through by phone (England 57%). Its GPScore is 83 out of 100, grade A, which puts it in the top 20% of GP surgeries in England.
What is the inspection rating for The Medical Group?
The Care Quality Commission, which inspects GP surgeries in England, rated The Medical Group as Good at its last published inspection (report published 28 December 2016).
What are the opening times of The Medical Group?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 12 November 2025. Bank holidays may differ.
How do I contact The Medical Group?
Call 0191 378 0651 or visit its website, www.themedicalgroup.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is Adrian Clark House, Sawmills Lane, Meadowfield, Durham, DH7 8NH.
Does The Medical Group have a branch surgery?
Yes. The Medical Group also runs Brandon Lane Surgery (Commercial Street, Brandon, Durham, DH7 8PL) and Esh Winning (Mackenzie House, New Road House, Esh Winning, Durham, DH7 9LA) and Sir Bobby Robson House (Rutherford Court, Langley Park, Durham, DH7 9XD) and Tow Law (Charlton House, Rear High Street, Tow Law, Bishop Auckland, DL13 4DH) and Ushaw Moor (Millyard House, Durham Road, Ushaw Moor, Durham, DH7 7QH). Patients register with the practice and can usually be seen at either site.
How many patients are registered at The Medical Group?
Around 26,645 patients are registered (January 2025). The surgery is part of Durham West PCN, a group of local surgeries that share staff and services, in the North East and North Cumbria NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.