GP surgery in County Durham
West Cornforth Medical Centre
Reading Street, West Cornforth, Ferryhill, DL17 9LH
Scores 46 out of 100, average for a GP surgery in England. 72% of patients say their experience is good and 76% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2016. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 47
- Easy to get through on the phone76
- Easy to contact online34
- Good experience of getting in touch25
- Did not wait too long for the appointment47
Quality of care 43
- Patients rate the surgery as good27
- Patients got what they needed39
- Doctors and nurses listen27
- Patients trust the staff49
- Inspection rating (Good)50
- Health checks and screening done92
- Meets NHS clinical targets71
- Children vaccinated on time86
What patients say
116 patients answered the 2026 NHS survey about this surgery.
76%
find the phone easy
well above the England average (57%)
72%
say their experience is good
below the England average (77%)
-11
change since last year
2025: 83% · 2026: 72%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 76% | 57% | 78% |
| Easy to contact via website | 51% | 58% | 79% |
| Easy to contact via NHS App | 52% | 54% | 82% |
| Reception staff helpful | 82% | 85% | 92% |
| Seeing the same person | |||
| Has a preferred clinician | 21% | 31% | 26% |
| Sees preferred clinician | 41% | 42% | 50% |
| What happened when they got in touch | |||
| Knew what would happen next | 84% | 84% | 83% |
| Next steps within 2 days | 97% | 93% | 95% |
| Good experience of contacting | 66% | 73% | 85% |
| The appointment | |||
| Offered a choice of time or day | 44% | 57% | 73% |
| Waiting time was about right | 70% | 69% | 77% |
| Remote appointment | 18% | 26% | 24% |
| The doctor or nurse | |||
| Good at listening | 84% | 87% | 91% |
| Treated with care and concern | 83% | 86% | 89% |
| Considered mental wellbeing | 74% | 75% | 78% |
| Had all the information needed | 89% | 92% | 95% |
| Confidence and trust | 93% | 93% | 92% |
| Involved in decisions | 89% | 92% | 94% |
| Needs were met | 90% | 90% | 95% |
| Overall | |||
| Overall experience good | 72% | 77% | 83% |
| Living with a long-term condition | |||
| Confident managing conditions | 74% | 79% | 78% |
| Supported by local services | 66% | 70% | 75% |
| Discussed managing condition | 34% | 43% | 47% |
| Agreed a care plan | 47% | 46% | 35% |
Green means at least 2 points better than England, red at least 2 points worse. With about 116 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 8am to 6pm |
| Tuesday | 8am to 6pm |
| Wednesday | 7am to 6pm |
| Thursday | 8am to 6pm |
| Friday | 8am to 6pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 25 June 2021. Bank holidays may differ.
- Address
- Reading Street, West Cornforth, Ferryhill, DL17 9LH
- Phone
- 01740 656578
- [email protected]
- Website
- www.intrahealth.co.uk/surgeries/west-cornforth-medical-centre
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Sedgefield North PCN (a group of local surgeries that share services)
- NHS code
- A83634 · NHS profile
Access and facilities
- Disabled parking
- Disabled toilet
- Signing service
- Step-free access
- Wheelchair access
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 17 August 2016
This rating is 10 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 23.8% | 15.2% |
| Diabetes | 13.8% | 7.9% |
| Asthma | 10.3% | 6.6% |
| COPD | 4.2% | 1.9% |
| Coronary heart disease | 5.3% | 3.0% |
| Depression | 17.4% | 14.3% |
| Obesity | 28.1% | 13.9% |
| Smoking | 17.6% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 82% | 67% |
| Cervical screening, women 50-64 | 76% | 75% |
| Blood pressure controlled (hypertension, under 80) | 70% | 68% |
| Blood pressure checked in last 5 years (45+) | 95% | 87% |
| Diabetes: blood pressure on target | 77% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 57% | 57% |
| Diabetes: annual foot check | 88% | 78% |
| Asthma: annual review | 89% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| West Cornforth Medical Centrethis surgery | – | 46 | 76% | 72% | Yes |
| Coxhoe Medical PracticeDurham, DH6 4DH | 1.1 miles | 60 | 67% | 80% | Yes |
| Ferryhill and Chilton Medical PracticeFerryhill, DL17 8JJ | 1.6 miles | 7 | 50% | 57% | Yes |
| Bowburn Medical CentreDurham, DH6 5AL | 2.3 miles | 62 | 64% | 79% | Yes |
| St Andrew's Medical PracticeSpennymoor, DL16 6QA | 3.0 miles | 82 | 66% | 83% | Yes |
| Bishops Close Medical PracticeSpennymoor, DL16 6ED | 3.1 miles | 61 | 71% | 82% | Yes |
| Skerne Medical GroupStockton-on-Tees, TS21 3BN | 4.5 miles | 25 | 52% | 71% | Yes |
| The Medical GroupDurham, DH7 8NH | 5.3 miles | 83 | 76% | 86% | Yes |
| Claypath & University Medical GroupDurham, DH1 1QW | 5.5 miles | 50 | 76% | 74% | Yes |
| Jubilee Medical GroupNewton Aycliffe, DL5 4SE | 5.6 miles | 32 | 58% | 81% | Yes |
Coxhoe Medical Practice is 1.1 miles away, scores 60 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is West Cornforth Medical Centre taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), West Cornforth Medical Centre was taking on new patients. You can register online through the NHS website or call the surgery on 01740 656578.
How do patients rate West Cornforth Medical Centre?
In the 2026 NHS GP Patient Survey, 72% of patients at West Cornforth Medical Centre said their overall experience was good. The England average is 77%. 76% found it easy to get through by phone (England 57%). Its GPScore is 46 out of 100, grade C, which puts it in the middle 20% of GP surgeries in England.
What is the inspection rating for West Cornforth Medical Centre?
The Care Quality Commission, which inspects GP surgeries in England, rated West Cornforth Medical Centre as Good at its last published inspection (report published 17 August 2016).
What are the opening times of West Cornforth Medical Centre?
Reception is open Monday 8am to 6pm, Tuesday 8am to 6pm, Wednesday 7am to 6pm, Thursday 8am to 6pm, Friday 8am to 6pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 25 June 2021. Bank holidays may differ.
How do I contact West Cornforth Medical Centre?
Call 01740 656578 or visit its website, www.intrahealth.co.uk/surgeries/west-cornforth-medical-centre. You can also book and order repeat prescriptions in the NHS App. The address is Reading Street, West Cornforth, Ferryhill, DL17 9LH.
How many patients are registered at West Cornforth Medical Centre?
Around 2,754 patients are registered (January 2025). The surgery is part of Sedgefield North PCN, a group of local surgeries that share staff and services, in the North East and North Cumbria NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.