GP surgery in Spelthorne
Fordbridge Medical Centre
4-4a Fordbridge Road, Ashford, TW15 2SG
Scores 20 out of 100, poor for a GP surgery in England. 72% of patients say their experience is good and 36% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Requires improvement in 2025. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 13
- Easy to get through on the phone10
- Easy to contact online34
- Good experience of getting in touch20
- Did not wait too long for the appointment21
Quality of care 34
- Patients rate the surgery as good28
- Patients got what they needed39
- Doctors and nurses listen60
- Patients trust the staff65
- Inspection rating (Requires improvement)2
- Health checks and screening done67
- Meets NHS clinical targets54
- Children vaccinated on time76
What patients say
118 patients answered the 2026 NHS survey about this surgery.
36%
find the phone easy
well below the England average (57%)
72%
say their experience is good
below the England average (77%)
-3
change since last year
2025: 75% · 2026: 72%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 36% | 57% | 29% |
| Easy to contact via website | 52% | 58% | 60% |
| Easy to contact via NHS App | 44% | 54% | 56% |
| Reception staff helpful | 92% | 85% | 85% |
| Seeing the same person | |||
| Has a preferred clinician | 29% | 31% | 39% |
| Sees preferred clinician | 30% | 42% | 24% |
| What happened when they got in touch | |||
| Knew what would happen next | 83% | 84% | 79% |
| Next steps within 2 days | 90% | 93% | 96% |
| Good experience of contacting | 64% | 73% | 63% |
| The appointment | |||
| Offered a choice of time or day | 48% | 57% | 54% |
| Waiting time was about right | 60% | 69% | 61% |
| Remote appointment | 19% | 26% | 29% |
| The doctor or nurse | |||
| Good at listening | 90% | 87% | 87% |
| Treated with care and concern | 84% | 86% | 85% |
| Considered mental wellbeing | 67% | 75% | 74% |
| Had all the information needed | 95% | 92% | 93% |
| Confidence and trust | 95% | 93% | 93% |
| Involved in decisions | 94% | 92% | 93% |
| Needs were met | 90% | 90% | 92% |
| Overall | |||
| Overall experience good | 72% | 77% | 75% |
| Living with a long-term condition | |||
| Confident managing conditions | 85% | 79% | 76% |
| Supported by local services | 66% | 70% | 71% |
| Discussed managing condition | 36% | 43% | 40% |
| Agreed a care plan | 44% | 46% | 47% |
Green means at least 2 points better than England, red at least 2 points worse. With about 118 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6pm |
| Tuesday | 7am to 6pm |
| Wednesday | 8am to 6pm |
| Thursday | 8am to 6pm |
| Friday | 8am to 6pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 11 December 2023. Bank holidays may differ.
- Address
- 4-4a Fordbridge Road, Ashford, TW15 2SG
- Phone
- 01784 253975
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Sasse Network 2 PCN (a group of local surgeries that share services)
- NHS code
- H81057 · NHS profile
Access and facilities
- Car parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Requires improvement
overall, from the inspection published 8 December 2025
The five questions inspectors ask
| Is it safe? | Requires improvement |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Requires improvement |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 14.8% | 15.2% |
| Diabetes | 8.2% | 7.9% |
| Asthma | 5.9% | 6.6% |
| COPD | 1.8% | 1.9% |
| Coronary heart disease | 2.4% | 3.0% |
| Depression | 11.5% | 14.3% |
| Obesity | 14.8% | 13.9% |
| Smoking | 13.8% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 69% | 67% |
| Cervical screening, women 50-64 | 75% | 75% |
| Blood pressure controlled (hypertension, under 80) | 67% | 68% |
| Blood pressure checked in last 5 years (45+) | 86% | 87% |
| Diabetes: blood pressure on target | 74% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 56% | 57% |
| Diabetes: annual foot check | 83% | 78% |
| Asthma: annual review | 77% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Fordbridge Medical Centrethis surgery | – | 20 | 36% | 72% | Yes |
| Studholme Medical CentreAshford, TW15 2TU | 0.1 mile | 13 | 36% | 64% | Yes |
| The Orchard SurgeryAshford, TW15 1HH | 0.5 miles | 81 | 74% | 91% | Yes |
| Stanwell Road SurgeryAshford, TW15 3EA | 0.6 miles | 10 | 37% | 63% | Yes |
| Knowle Green MedicalStaines, TW18 1XD | 1.6 miles | 46 | 64% | 80% | Yes |
| Staines Health GroupStaines, TW18 1XD | 1.6 miles | 12 | 33% | 64% | Yes |
| St David's Family PracticeStaines, TW19 7HE | 1.7 miles | 33 | 63% | 77% | Yes |
| Grove Village Medical CentreFeltham, TW14 8SN | 1.9 miles | 21 | 65% | 66% | Yes |
| Upper Halliford Medical CentreShepperton, TW17 8SY | 1.9 miles | 12 | 40% | 68% | Yes |
| Greenbrook BedfontFeltham, TW14 8AG | 2.0 miles | 56 | 79% | 84% | Yes |
The Orchard Surgery is 0.5 miles away, scores 81 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Fordbridge Medical Centre taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Fordbridge Medical Centre was taking on new patients. You can register online through the NHS website or call the surgery on 01784 253975.
How do patients rate Fordbridge Medical Centre?
In the 2026 NHS GP Patient Survey, 72% of patients at Fordbridge Medical Centre said their overall experience was good. The England average is 77%. 36% found it easy to get through by phone (England 57%). Its GPScore is 20 out of 100, grade E, which puts it in the bottom 20% of GP surgeries in England.
What is the inspection rating for Fordbridge Medical Centre?
The Care Quality Commission, which inspects GP surgeries in England, rated Fordbridge Medical Centre as Requires improvement at its last published inspection (report published 8 December 2025).
What are the opening times of Fordbridge Medical Centre?
Reception is open Monday 8am to 6pm, Tuesday 7am to 6pm, Wednesday 8am to 6pm, Thursday 8am to 6pm, Friday 8am to 6pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 11 December 2023. Bank holidays may differ.
How do I contact Fordbridge Medical Centre?
Call 01784 253975. You can also book and order repeat prescriptions in the NHS App. The address is 4-4a Fordbridge Road, Ashford, TW15 2SG.
How many patients are registered at Fordbridge Medical Centre?
Around 8,016 patients are registered (January 2025). The surgery is part of Sasse Network 2 PCN, a group of local surgeries that share staff and services, in the Surrey and Sussex NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.