GP surgery in Spelthorne
The Orchard Surgery
107 Feltham Hill Road, Ashford, TW15 1HH
Scores 81 out of 100, excellent for a GP surgery in England. 91% of patients say their experience is good and 74% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2026. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 73
- Easy to get through on the phone73
- Easy to contact online79
- Good experience of getting in touch81
- Did not wait too long for the appointment50
Quality of care 85
- Patients rate the surgery as good90
- Patients got what they needed60
- Doctors and nurses listen73
- Patients trust the staff92
- Inspection rating (Good)50
- Health checks and screening done76
- Meets NHS clinical targets40
- Children vaccinated on time57
What patients say
123 patients answered the 2026 NHS survey about this surgery.
74%
find the phone easy
well above the England average (57%)
91%
say their experience is good
well above the England average (77%)
+8
change since last year
2025: 84% · 2026: 91%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 74% | 57% | 60% |
| Easy to contact via website | 71% | 58% | 60% |
| Easy to contact via NHS App | 60% | 54% | 64% |
| Reception staff helpful | 85% | 85% | 83% |
| Seeing the same person | |||
| Has a preferred clinician | 44% | 31% | 32% |
| Sees preferred clinician | 80% | 42% | 73% |
| What happened when they got in touch | |||
| Knew what would happen next | 90% | 84% | 79% |
| Next steps within 2 days | 96% | 93% | 98% |
| Good experience of contacting | 86% | 73% | 76% |
| The appointment | |||
| Offered a choice of time or day | 68% | 57% | 52% |
| Waiting time was about right | 72% | 69% | 71% |
| Remote appointment | 33% | 26% | 28% |
| The doctor or nurse | |||
| Good at listening | 92% | 87% | 93% |
| Treated with care and concern | 92% | 86% | 94% |
| Considered mental wellbeing | 85% | 75% | 90% |
| Had all the information needed | 98% | 92% | 99% |
| Confidence and trust | 99% | 93% | 98% |
| Involved in decisions | 97% | 92% | 100% |
| Needs were met | 93% | 90% | 98% |
| Overall | |||
| Overall experience good | 91% | 77% | 84% |
| Living with a long-term condition | |||
| Confident managing conditions | 76% | 79% | 84% |
| Supported by local services | 73% | 70% | 77% |
| Discussed managing condition | 59% | 43% | 50% |
| Agreed a care plan | 38% | 46% | 45% |
Green means at least 2 points better than England, red at least 2 points worse. With about 123 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 1pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 12 November 2024. Bank holidays may differ.
- Address
- 107 Feltham Hill Road, Ashford, TW15 1HH
- Phone
- 01784 252027
- [email protected]
- Website
- www.orchardsurgeryashford.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Sasse Network 2 PCN (a group of local surgeries that share services)
- NHS code
- H81632 · NHS profile
Access and facilities
- Car parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Requires improvement |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 14.8% | 15.2% |
| Diabetes | 9.1% | 7.9% |
| Asthma | 6.1% | 6.6% |
| COPD | 1.4% | 1.9% |
| Coronary heart disease | 3.7% | 3.0% |
| Depression | 11.4% | 14.3% |
| Obesity | 12.1% | 13.9% |
| Smoking | 9.5% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 75% | 67% |
| Cervical screening, women 50-64 | 78% | 75% |
| Blood pressure controlled (hypertension, under 80) | 71% | 68% |
| Blood pressure checked in last 5 years (45+) | 91% | 87% |
| Diabetes: blood pressure on target | 76% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 60% | 57% |
| Diabetes: annual foot check | 75% | 78% |
| Asthma: annual review | 79% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| The Orchard Surgerythis surgery | – | 81 | 74% | 91% | Yes |
| Fordbridge Medical CentreAshford, TW15 2SG | 0.5 miles | 20 | 36% | 72% | Yes |
| Studholme Medical CentreAshford, TW15 2TU | 0.5 miles | 13 | 36% | 64% | Yes |
| Stanwell Road SurgeryAshford, TW15 3EA | 1.0 miles | 10 | 37% | 63% | Yes |
| Upper Halliford Medical CentreShepperton, TW17 8SY | 1.5 miles | 12 | 40% | 68% | Yes |
| Grove Village Medical CentreFeltham, TW14 8SN | 1.7 miles | 21 | 65% | 66% | Yes |
| Sunbury Group PracticeSunbury-on-Thames, TW16 6RH | 1.8 miles | 49 | 56% | 76% | Yes |
| Greenbrook BedfontFeltham, TW14 8AG | 1.9 miles | 56 | 79% | 84% | Yes |
| St David's Family PracticeStaines, TW19 7HE | 2.1 miles | 33 | 63% | 77% | Yes |
| Knowle Green MedicalStaines, TW18 1XD | 2.1 miles | 46 | 64% | 80% | Yes |
Common questions
Is The Orchard Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), The Orchard Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 01784 252027.
How do patients rate The Orchard Surgery?
In the 2026 NHS GP Patient Survey, 91% of patients at The Orchard Surgery said their overall experience was good. The England average is 77%. 74% found it easy to get through by phone (England 57%). Its GPScore is 81 out of 100, grade A, which puts it in the top 20% of GP surgeries in England.
What is the inspection rating for The Orchard Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated The Orchard Surgery as Good at its last published inspection (report published 20 August 2026).
What are the opening times of The Orchard Surgery?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 1pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 12 November 2024. Bank holidays may differ.
How do I contact The Orchard Surgery?
Call 01784 252027 or visit its website, www.orchardsurgeryashford.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is 107 Feltham Hill Road, Ashford, TW15 1HH.
How many patients are registered at The Orchard Surgery?
Around 3,043 patients are registered (January 2025). The surgery is part of Sasse Network 2 PCN, a group of local surgeries that share staff and services, in the Surrey and Sussex NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.