GP surgery in Doncaster
Frances Street Medical Centre
The Medical Centre, 2 Frances Street, Doncaster, DN1 1JS
Scores 45 out of 100, average for a GP surgery in England. 78% of patients say their experience is good and 70% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2022. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 42
- Easy to get through on the phone66
- Easy to contact online34
- Good experience of getting in touch41
- Did not wait too long for the appointment26
Quality of care 50
- Patients rate the surgery as good47
- Patients got what they needed81
- Doctors and nurses listen19
- Patients trust the staff29
- Inspection rating (Good)50
- Health checks and screening done83
- Meets NHS clinical targets42
- Children vaccinated on time16
What patients say
91 patients answered the 2026 NHS survey about this surgery.
70%
find the phone easy
well above the England average (57%)
78%
say their experience is good
about the England average (77%)
+3
change since last year
2025: 75% · 2026: 78%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 70% | 57% | 66% |
| Easy to contact via website | 51% | 58% | 58% |
| Easy to contact via NHS App | 58% | 54% | 64% |
| Reception staff helpful | 89% | 85% | 85% |
| Seeing the same person | |||
| Has a preferred clinician | 40% | 31% | 31% |
| Sees preferred clinician | 60% | 42% | 47% |
| What happened when they got in touch | |||
| Knew what would happen next | 85% | 84% | 88% |
| Next steps within 2 days | 98% | 93% | 97% |
| Good experience of contacting | 72% | 73% | 73% |
| The appointment | |||
| Offered a choice of time or day | 49% | 57% | 58% |
| Waiting time was about right | 62% | 69% | 73% |
| Remote appointment | 21% | 26% | 25% |
| The doctor or nurse | |||
| Good at listening | 82% | 87% | 82% |
| Treated with care and concern | 79% | 86% | 81% |
| Considered mental wellbeing | 73% | 75% | 72% |
| Had all the information needed | 95% | 92% | 89% |
| Confidence and trust | 91% | 93% | 87% |
| Involved in decisions | 84% | 92% | 89% |
| Needs were met | 95% | 90% | 89% |
| Overall | |||
| Overall experience good | 78% | 77% | 75% |
| Living with a long-term condition | |||
| Confident managing conditions | 78% | 79% | 70% |
| Supported by local services | 79% | 70% | 71% |
| Discussed managing condition | 59% | 43% | 49% |
| Agreed a care plan | 40% | 46% | 66% |
Green means at least 2 points better than England, red at least 2 points worse. With about 91 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Opening times and contact
| Monday | 8am to 6pm |
| Tuesday | 8am to 6pm |
| Wednesday | 8am to 6pm |
| Thursday | 8am to 6pm |
| Friday | 8am to 6pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 3 December 2015. Bank holidays may differ.
- Address
- The Medical Centre, 2 Frances Street, Doncaster, DN1 1JS
- Phone
- 01302 349431
- [email protected]
- Website
- www.medicalcentredoncaster.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Doncaster Central PCN (a group of local surgeries that share services)
- NHS code
- C86025 · NHS profile
Access and facilities
- Disabled toilet
- Wheelchair access
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Requires improvement |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 11.8% | 15.2% |
| Diabetes | 8.0% | 7.9% |
| Asthma | 5.8% | 6.6% |
| COPD | 3.7% | 1.9% |
| Coronary heart disease | 2.6% | 3.0% |
| Depression | 7.5% | 14.3% |
| Obesity | 12.5% | 13.9% |
| Smoking | 24.9% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 60% | 67% |
| Cervical screening, women 50-64 | 68% | 75% |
| Blood pressure controlled (hypertension, under 80) | 77% | 68% |
| Blood pressure checked in last 5 years (45+) | 89% | 87% |
| Diabetes: blood pressure on target | 87% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 66% | 57% |
| Diabetes: annual foot check | 92% | 78% |
| Asthma: annual review | 81% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Frances Street Medical Centrethis surgery | – | 45 | 70% | 78% | Yes |
| Regent Square Group PracticeDoncaster, DN1 2DS | 0.2 miles | 90 | 81% | 100% | Yes |
| St Vincent Medical CentreDoncaster, DN1 2ET | 0.3 miles | 29 | 64% | 70% | Yes |
| Kingthorne Group PracticeDoncaster, DN1 2EU | 0.3 miles | 59 | 67% | 74% | Yes |
| Mount Group PracticeDoncaster, DN1 2JP | 0.4 miles | 30 | 55% | 75% | Yes |
| The Flying Scotsman Health CentreDoncaster, DN1 3AP | 0.4 miles | 14 | 63% | 66% | Yes |
| The Burns PracticeDoncaster, DN1 2EG | 0.4 miles | 98 | 83% | 95% | Yes |
| Park View SurgeryDoncaster, DN5 8DA | 1.3 miles | 49 | 71% | 81% | Yes |
| The Scott PracticeDoncaster, DN4 0TG | 1.5 miles | 26 | 50% | 66% | Yes |
| St. Johns Group PracticeDoncaster, DN4 0TH | 1.5 miles | 45 | 56% | 73% | Yes |
Regent Square Group Practice is 0.2 miles away, scores 90 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Frances Street Medical Centre taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Frances Street Medical Centre was taking on new patients. You can register online through the NHS website or call the surgery on 01302 349431.
How do patients rate Frances Street Medical Centre?
In the 2026 NHS GP Patient Survey, 78% of patients at Frances Street Medical Centre said their overall experience was good. The England average is 77%. 70% found it easy to get through by phone (England 57%). Its GPScore is 45 out of 100, grade C, which puts it in the middle 20% of GP surgeries in England.
What is the inspection rating for Frances Street Medical Centre?
The Care Quality Commission, which inspects GP surgeries in England, rated Frances Street Medical Centre as Good at its last published inspection (report published 28 December 2022).
What are the opening times of Frances Street Medical Centre?
Reception is open Monday 8am to 6pm, Tuesday 8am to 6pm, Wednesday 8am to 6pm, Thursday 8am to 6pm, Friday 8am to 6pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 3 December 2015. Bank holidays may differ.
How do I contact Frances Street Medical Centre?
Call 01302 349431 or visit its website, www.medicalcentredoncaster.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is The Medical Centre, 2 Frances Street, Doncaster, DN1 1JS.
How many patients are registered at Frances Street Medical Centre?
Around 6,738 patients are registered (January 2025). The surgery is part of Doncaster Central PCN, a group of local surgeries that share staff and services, in the South Yorkshire NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.