GP surgery in Doncaster
St. Johns Group Practice
Greenfield Lane, Balby, Doncaster, DN4 0TH
Scores 45 out of 100, average for a GP surgery in England. 73% of patients say their experience is good and 56% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2016. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 56
- Easy to get through on the phone39
- Easy to contact online27
- Good experience of getting in touch42
- Did not wait too long for the appointment92
Quality of care 30
- Patients rate the surgery as good29
- Patients got what they needed44
- Doctors and nurses listen28
- Patients trust the staff12
- Inspection rating (Good)50
- Health checks and screening done75
- Meets NHS clinical targets55
- Children vaccinated on time21
What patients say
86 patients answered the 2026 NHS survey about this surgery.
56%
find the phone easy
about the England average (57%)
73%
say their experience is good
below the England average (77%)
-9
change since last year
2025: 82% · 2026: 73%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 56% | 57% | 42% |
| Easy to contact via website | 48% | 58% | 50% |
| Easy to contact via NHS App | 60% | 54% | 58% |
| Reception staff helpful | 86% | 85% | 89% |
| Seeing the same person | |||
| Has a preferred clinician | 37% | 31% | 46% |
| Sees preferred clinician | 47% | 42% | 36% |
| What happened when they got in touch | |||
| Knew what would happen next | 83% | 84% | 72% |
| Next steps within 2 days | 99% | 93% | 95% |
| Good experience of contacting | 73% | 73% | 72% |
| The appointment | |||
| Offered a choice of time or day | 72% | 57% | 57% |
| Waiting time was about right | 88% | 69% | 76% |
| Remote appointment | 29% | 26% | 25% |
| The doctor or nurse | |||
| Good at listening | 84% | 87% | 93% |
| Treated with care and concern | 82% | 86% | 90% |
| Considered mental wellbeing | 86% | 75% | 85% |
| Had all the information needed | 95% | 92% | 93% |
| Confidence and trust | 87% | 93% | 89% |
| Involved in decisions | 88% | 92% | 91% |
| Needs were met | 90% | 90% | 94% |
| Overall | |||
| Overall experience good | 73% | 77% | 82% |
| Living with a long-term condition | |||
| Confident managing conditions | 62% | 79% | 86% |
| Supported by local services | 72% | 70% | 66% |
| Discussed managing condition | 43% | 43% | 68% |
| Agreed a care plan | 56% | 46% | 35% |
Green means at least 2 points better than England, red at least 2 points worse. With about 86 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Opening times and contact
| Monday | 8am to 6pm |
| Tuesday | 8am to 6pm |
| Wednesday | 8am to 6pm |
| Thursday | 8am to 12:30pm 1:30pm to 6pm |
| Friday | 8am to 6pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 4 January 2024. Bank holidays may differ.
- Address
- Greenfield Lane, Balby, Doncaster, DN4 0TH
- Phone
- 01302 854521
- [email protected]
- Website
- www.stjohnsgrouppractice.com
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Doncaster Central PCN (a group of local surgeries that share services)
- NHS code
- C86020 · NHS profile
Access and facilities
- Accessible toilets
- Audio-descriptive for appointment announcements
- Baby-changing facilities
- Bariatric equipment: weight support
- Bus stop nearby
- Cycle parking
- Disability awareness and equality training for staff
- Disabled car parking
- Documents available in large print
- Enhanced lighting
- Free NHS WiFi
- Free on-site car parking
- Lift
- Off-site car parking nearby
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 28 December 2016
This rating is 9 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 18.2% | 15.2% |
| Diabetes | 10.3% | 7.9% |
| Asthma | 7.9% | 6.6% |
| COPD | 3.2% | 1.9% |
| Coronary heart disease | 2.9% | 3.0% |
| Depression | 21.0% | 14.3% |
| Obesity | 20.4% | 13.9% |
| Smoking | 17.4% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 70% | 67% |
| Cervical screening, women 50-64 | 77% | 75% |
| Blood pressure controlled (hypertension, under 80) | 74% | 68% |
| Blood pressure checked in last 5 years (45+) | 90% | 87% |
| Diabetes: blood pressure on target | 79% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 64% | 57% |
| Diabetes: annual foot check | 80% | 78% |
| Asthma: annual review | 70% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| St. Johns Group Practicethis surgery | – | 45 | 56% | 73% | Yes |
| The Scott PracticeDoncaster, DN4 0TG | under 0.1 miles | 26 | 50% | 66% | Yes |
| Park View SurgeryDoncaster, DN5 8DA | 1.1 miles | 49 | 71% | 81% | Yes |
| The Flying Scotsman Health CentreDoncaster, DN1 3AP | 1.1 miles | 14 | 63% | 66% | Yes |
| Frances Street Medical CentreDoncaster, DN1 1JS | 1.5 miles | 45 | 70% | 78% | Yes |
| Regent Square Group PracticeDoncaster, DN1 2DS | 1.5 miles | 90 | 81% | 100% | Yes |
| The Burns PracticeDoncaster, DN1 2EG | 1.5 miles | 98 | 83% | 95% | Yes |
| St Vincent Medical CentreDoncaster, DN1 2ET | 1.7 miles | 29 | 64% | 70% | Yes |
| Kingthorne Group PracticeDoncaster, DN1 2EU | 1.8 miles | 59 | 67% | 74% | Yes |
| Mount Group PracticeDoncaster, DN1 2JP | 1.8 miles | 30 | 55% | 75% | Yes |
Regent Square Group Practice is 1.5 miles away, scores 90 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is St. Johns Group Practice taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), St. Johns Group Practice was taking on new patients. You can register online through the NHS website or call the surgery on 01302 854521.
How do patients rate St. Johns Group Practice?
In the 2026 NHS GP Patient Survey, 73% of patients at St. Johns Group Practice said their overall experience was good. The England average is 77%. 56% found it easy to get through by phone (England 57%). Its GPScore is 45 out of 100, grade C, which puts it in the middle 20% of GP surgeries in England.
What is the inspection rating for St. Johns Group Practice?
The Care Quality Commission, which inspects GP surgeries in England, rated St. Johns Group Practice as Good at its last published inspection (report published 28 December 2016).
What are the opening times of St. Johns Group Practice?
Reception is open Monday 8am to 6pm, Tuesday 8am to 6pm, Wednesday 8am to 6pm, Thursday 8am to 12:30pm 1:30pm to 6pm, Friday 8am to 6pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 4 January 2024. Bank holidays may differ.
How do I contact St. Johns Group Practice?
Call 01302 854521 or visit its website, www.stjohnsgrouppractice.com. You can also book and order repeat prescriptions in the NHS App. The address is Greenfield Lane, Balby, Doncaster, DN4 0TH.
How many patients are registered at St. Johns Group Practice?
Around 8,885 patients are registered (January 2025). The surgery is part of Doncaster Central PCN, a group of local surgeries that share staff and services, in the South Yorkshire NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.