GP surgery in Brent
Gladstone Medical Centre
5 Dollis Hill Lane, London, NW2 6JH
Scores 69 out of 100, good for a GP surgery in England. 85% of patients say their experience is good and 68% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2020. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 69
- Easy to get through on the phone62
- Easy to contact online65
- Good experience of getting in touch86
- Did not wait too long for the appointment50
Quality of care 66
- Patients rate the surgery as good71
- Patients got what they needed90
- Doctors and nurses listen41
- Patients trust the staff96
- Inspection rating (Good)50
- Health checks and screening done20
- Meets NHS clinical targets27
- Children vaccinated on time1
What patients say
102 patients answered the 2026 NHS survey about this surgery.
68%
find the phone easy
well above the England average (57%)
85%
say their experience is good
well above the England average (77%)
+7
change since last year
2025: 78% · 2026: 85%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 68% | 57% | 61% |
| Easy to contact via website | 65% | 58% | 53% |
| Easy to contact via NHS App | 60% | 54% | 52% |
| Reception staff helpful | 89% | 85% | 82% |
| Seeing the same person | |||
| Has a preferred clinician | 45% | 31% | 45% |
| Sees preferred clinician | 26% | 42% | 18% |
| What happened when they got in touch | |||
| Knew what would happen next | 78% | 84% | 80% |
| Next steps within 2 days | 78% | 93% | 87% |
| Good experience of contacting | 88% | 73% | 67% |
| The appointment | |||
| Offered a choice of time or day | 63% | 57% | 65% |
| Waiting time was about right | 72% | 69% | 60% |
| Remote appointment | 29% | 26% | 33% |
| The doctor or nurse | |||
| Good at listening | 87% | 87% | 87% |
| Treated with care and concern | 94% | 86% | 87% |
| Considered mental wellbeing | 83% | 75% | 84% |
| Had all the information needed | 94% | 92% | 94% |
| Confidence and trust | 99% | 93% | 95% |
| Involved in decisions | 94% | 92% | 93% |
| Needs were met | 97% | 90% | 94% |
| Overall | |||
| Overall experience good | 85% | 77% | 78% |
| Living with a long-term condition | |||
| Confident managing conditions | 72% | 79% | 72% |
| Supported by local services | 77% | 70% | 69% |
| Discussed managing condition | 42% | 43% | 56% |
| Agreed a care plan | 40% | 46% | 63% |
Green means at least 2 points better than England, red at least 2 points worse. With about 102 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 7:30am to 6:30pm |
| Tuesday | 7:30am to 6:30pm |
| Wednesday | 7:30am to 6:30pm |
| Thursday | 7:30am to 6:30pm |
| Friday | 7:30am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 4 December 2014. Bank holidays may differ.
- Address
- 5 Dollis Hill Lane, London, NW2 6JH
- Phone
- 020 8102 9108
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Brent South Kwh PCN (a group of local surgeries that share services)
- NHS code
- E84036 · NHS profile
Access and facilities
- Disabled parking
- Disabled toilet
- Step-free access
- Wheelchair access
- Car parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 10 January 2020
This rating is 6 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 14.3% | 15.2% |
| Diabetes | 10.9% | 7.9% |
| Asthma | 5.8% | 6.6% |
| COPD | 1.0% | 1.9% |
| Coronary heart disease | 2.1% | 3.0% |
| Depression | 16.8% | 14.3% |
| Obesity | 20.8% | 13.9% |
| Smoking | 18.8% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 58% | 67% |
| Cervical screening, women 50-64 | 78% | 75% |
| Blood pressure controlled (hypertension, under 80) | 69% | 68% |
| Blood pressure checked in last 5 years (45+) | 87% | 87% |
| Diabetes: blood pressure on target | 79% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 63% | 57% |
| Diabetes: annual foot check | 86% | 78% |
| Asthma: annual review | 51% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Gladstone Medical Centrethis surgery | – | 69 | 68% | 85% | Yes |
| St. Georges Medical CentreLondon, NW2 6JH | under 0.1 miles | 88 | 75% | 95% | Yes |
| Neasden Medical CentreLondon, NW2 7SA | 0.1 mile | 26 | 60% | 70% | Yes |
| Brentfield Medical CentreLondon, NW10 8TF | 0.8 miles | 69 | 64% | 90% | Yes |
| Church End Medical CentreLondon, NW10 9HP | 0.8 miles | 63 | 66% | 88% | Yes |
| Oxgate Gardens SurgeryLondon, NW2 6EA | 0.9 miles | 7 | 51% | 62% | Yes |
| The Willesden Medical CentreLondon, NW10 2PT | 0.9 miles | 71 | 64% | 81% | Yes |
| The Tudor House Medical CentreWembley, HA9 9DS | 1.0 miles | 32 | 64% | 73% | Yes |
| Forty Willows SurgeryWembley, HA9 9HA | 1.2 miles | 70 | 80% | 83% | Yes |
| Burnley PracticeLondon, NW10 3RY | 1.2 miles | 29 | 52% | 69% | Yes |
St. Georges Medical Centre is under 0.1 miles away, scores 88 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Gladstone Medical Centre taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Gladstone Medical Centre was taking on new patients. You can register online through the NHS website or call the surgery on 020 8102 9108.
How do patients rate Gladstone Medical Centre?
In the 2026 NHS GP Patient Survey, 85% of patients at Gladstone Medical Centre said their overall experience was good. The England average is 77%. 68% found it easy to get through by phone (England 57%). Its GPScore is 69 out of 100, grade B, which puts it in the second-best 20% of GP surgeries in England.
What is the inspection rating for Gladstone Medical Centre?
The Care Quality Commission, which inspects GP surgeries in England, rated Gladstone Medical Centre as Good at its last published inspection (report published 10 January 2020).
What are the opening times of Gladstone Medical Centre?
Reception is open Monday 7:30am to 6:30pm, Tuesday 7:30am to 6:30pm, Wednesday 7:30am to 6:30pm, Thursday 7:30am to 6:30pm, Friday 7:30am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 4 December 2014. Bank holidays may differ.
How do I contact Gladstone Medical Centre?
Call 020 8102 9108. You can also book and order repeat prescriptions in the NHS App. The address is 5 Dollis Hill Lane, London, NW2 6JH.
How many patients are registered at Gladstone Medical Centre?
Around 9,504 patients are registered (January 2025). The surgery is part of Brent South Kwh PCN, a group of local surgeries that share staff and services, in the West and North London NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.