GP surgery in Dunston
Glenpark & Teams Medical Services
Ravensworth Road, Gateshead, NE11 9FJ
Scores 39 out of 100, below average for a GP surgery in England. 75% of patients say their experience is good and 63% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2022. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 46
- Easy to get through on the phone53
- Easy to contact online52
- Good experience of getting in touch44
- Did not wait too long for the appointment41
Quality of care 32
- Patients rate the surgery as good35
- Patients got what they needed23
- Doctors and nurses listen30
- Patients trust the staff13
- Inspection rating (Good)50
- Health checks and screening done59
- Meets NHS clinical targets83
- Children vaccinated on time64
What patients say
79 patients answered the 2026 NHS survey about this surgery.
63%
find the phone easy
above the England average (57%)
75%
say their experience is good
about the England average (77%)
-8
change since last year
2025: 83% · 2026: 75%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 63% | 57% | 62% |
| Easy to contact via website | 59% | 58% | 64% |
| Easy to contact via NHS App | 56% | 54% | 64% |
| Reception staff helpful | 93% | 85% | 91% |
| Seeing the same person | |||
| Has a preferred clinician | 15% | 31% | 32% |
| Sees preferred clinician | 4% | 42% | 24% |
| What happened when they got in touch | |||
| Knew what would happen next | 76% | 84% | 79% |
| Next steps within 2 days | 100% | 93% | 95% |
| Good experience of contacting | 74% | 73% | 77% |
| The appointment | |||
| Offered a choice of time or day | 51% | 57% | 51% |
| Waiting time was about right | 68% | 69% | 72% |
| Remote appointment | 20% | 26% | 28% |
| The doctor or nurse | |||
| Good at listening | 84% | 87% | 94% |
| Treated with care and concern | 79% | 86% | 89% |
| Considered mental wellbeing | 77% | 75% | 76% |
| Had all the information needed | 90% | 92% | 94% |
| Confidence and trust | 87% | 93% | 96% |
| Involved in decisions | 85% | 92% | 97% |
| Needs were met | 87% | 90% | 92% |
| Overall | |||
| Overall experience good | 75% | 77% | 83% |
| Living with a long-term condition | |||
| Confident managing conditions | 76% | 79% | 71% |
| Supported by local services | 86% | 70% | 70% |
| Discussed managing condition | 33% | 43% | 49% |
| Agreed a care plan | 55% | 46% | 72% |
Green means at least 2 points better than England, red at least 2 points worse. With about 79 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 7am to 6pm |
| Tuesday | 8:30am to 6pm |
| Wednesday | 8:30am to 8pm |
| Thursday | 7am to 6pm |
| Friday | 8:30am to 6pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 4 December 2024. Bank holidays may differ.
- Address
- Ravensworth Road, Gateshead, NE11 9FJ
- Phone
- 0191 460 4300
- Website
- www.glenparkmedicalcentre.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Gateshead Inner West PCN (a group of local surgeries that share services)
- NHS code
- A85006 · NHS profile
Branch surgeries
Run by this practice from another building. Patients register with the practice, not the branch.
- Dr Prudhoe
- Dunston Health Centre, Dunston Hill Bank, Dunston, NE11 9PY · 01914605361
- Teams Medical Practice
- Watson Street, Gateshead, NE8 2PQ
Access and facilities
- Disabled parking
- Disabled toilet
- Induction loop
- Step-free access
- Wheelchair access
- Baby changing facility
- Parent and baby room
- Baby changing facility
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Outstanding |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 18.5% | 15.2% |
| Diabetes | 8.9% | 7.9% |
| Asthma | 8.1% | 6.6% |
| COPD | 2.8% | 1.9% |
| Coronary heart disease | 3.1% | 3.0% |
| Depression | 22.4% | 14.3% |
| Obesity | 18.3% | 13.9% |
| Smoking | 15.6% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 70% | 67% |
| Cervical screening, women 50-64 | 73% | 75% |
| Blood pressure controlled (hypertension, under 80) | 69% | 68% |
| Blood pressure checked in last 5 years (45+) | 90% | 87% |
| Diabetes: blood pressure on target | 80% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 55% | 57% |
| Diabetes: annual foot check | 87% | 78% |
| Asthma: annual review | 72% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Glenpark & Teams Medical Servicesthis surgery | – | 39 | 63% | 75% | Yes |
| Bensham Family PracticeGateshead, NE8 2XB | 0.9 miles | 88 | 91% | 84% | Yes |
| Second Street SurgeryGateshead, NE8 2UR | 1.0 miles | 83 | 87% | 85% | Yes |
| Cruddas Park SurgeryNewcastle Upon Tyne, NE4 7JT | 1.0 miles | 30 | 64% | 73% | Yes |
| Elswick Family PracticeNewcastle Upon Tyne, NE4 6SH | 1.1 miles | 17 | 52% | 68% | Yes |
| Oxford Tce & Rawling RD Medical GroupGateshead, NE8 1RQ | 1.3 miles | 60 | 63% | 89% | Yes |
| Holmside Medical GroupNewcastle Upon Tyne, NE4 8QB | 1.4 miles | 36 | 56% | 63% | Yes |
| Central Gateshead Medical GroupGateshead, NE8 1NB | 1.4 miles | 43 | 50% | 78% | Yes |
| Prospect Medical CentreNewcastle Upon Tyne, NE4 8AY | 1.5 miles | 1 | 35% | 62% | Yes |
| Bewick Road SurgeryGateshead, NE8 4DP | 1.5 miles | 63 | 64% | 89% | Yes |
Bensham Family Practice is 0.9 miles away, scores 88 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Glenpark & Teams Medical Services taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Glenpark & Teams Medical Services was taking on new patients. You can register online through the NHS website or call the surgery on 0191 460 4300.
How do patients rate Glenpark & Teams Medical Services?
In the 2026 NHS GP Patient Survey, 75% of patients at Glenpark & Teams Medical Services said their overall experience was good. The England average is 77%. 63% found it easy to get through by phone (England 57%). Its GPScore is 39 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
What is the inspection rating for Glenpark & Teams Medical Services?
The Care Quality Commission, which inspects GP surgeries in England, rated Glenpark & Teams Medical Services as Good at its last published inspection (report published 20 April 2022).
What are the opening times of Glenpark & Teams Medical Services?
Reception is open Monday 7am to 6pm, Tuesday 8:30am to 6pm, Wednesday 8:30am to 8pm, Thursday 7am to 6pm, Friday 8:30am to 6pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 4 December 2024. Bank holidays may differ.
How do I contact Glenpark & Teams Medical Services?
Call 0191 460 4300 or visit its website, www.glenparkmedicalcentre.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is Ravensworth Road, Gateshead, NE11 9FJ.
Does Glenpark & Teams Medical Services have a branch surgery?
Yes. Glenpark & Teams Medical Services also runs Dr Prudhoe (Dunston Health Centre, Dunston Hill Bank, Dunston, NE11 9PY) and Teams Medical Practice (Watson Street, Gateshead, NE8 2PQ). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Glenpark & Teams Medical Services?
Around 14,521 patients are registered (January 2025). The surgery is part of Gateshead Inner West PCN, a group of local surgeries that share staff and services, in the North East and North Cumbria NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.