GP surgery in Maidstone
Greensand Medical Group
Heath Road, Linton, Maidstone, ME17 4NU
Scores 1 out of 100, poor for a GP surgery in England. 47% of patients say their experience is good and 21% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2017. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 2
- Easy to get through on the phone1
- Easy to contact online33
- Good experience of getting in touch7
- Did not wait too long for the appointment0
Quality of care 1
- Patients rate the surgery as good1
- Patients got what they needed1
- Doctors and nurses listen1
- Patients trust the staff2
- Inspection rating (Good)50
- Health checks and screening done4
- Meets NHS clinical targets9
- Children vaccinated on time32
What patients say
177 patients answered the 2026 NHS survey about this surgery.
21%
find the phone easy
well below the England average (57%)
47%
say their experience is good
well below the England average (77%)
-13
change since last year
2025: 60% · 2026: 47%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 21% | 57% | 28% |
| Easy to contact via website | 51% | 58% | 50% |
| Easy to contact via NHS App | 37% | 54% | 44% |
| Reception staff helpful | 58% | 85% | 73% |
| Seeing the same person | |||
| Has a preferred clinician | 15% | 31% | 18% |
| Sees preferred clinician | 5% | 42% | 9% |
| What happened when they got in touch | |||
| Knew what would happen next | 70% | 84% | 72% |
| Next steps within 2 days | 82% | 93% | 71% |
| Good experience of contacting | 55% | 73% | 53% |
| The appointment | |||
| Offered a choice of time or day | 35% | 57% | 38% |
| Waiting time was about right | 32% | 69% | 40% |
| Remote appointment | 17% | 26% | 16% |
| The doctor or nurse | |||
| Good at listening | 68% | 87% | 82% |
| Treated with care and concern | 70% | 86% | 78% |
| Considered mental wellbeing | 57% | 75% | 64% |
| Had all the information needed | 82% | 92% | 88% |
| Confidence and trust | 79% | 93% | 92% |
| Involved in decisions | 85% | 92% | 87% |
| Needs were met | 75% | 90% | 84% |
| Overall | |||
| Overall experience good | 47% | 77% | 60% |
| Living with a long-term condition | |||
| Confident managing conditions | 66% | 79% | 73% |
| Supported by local services | 64% | 70% | 59% |
| Discussed managing condition | 43% | 43% | 24% |
| Agreed a care plan | 25% | 46% | 63% |
Green means at least 2 points better than England, red at least 2 points worse. With about 177 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 8:30am to 1pm 2pm to 6:30pm |
| Tuesday | 8:30am to 1pm 2pm to 6:30pm |
| Wednesday | 8:30am to 1pm 2pm to 6:30pm |
| Thursday | 8:30am to 1pm 2pm to 6:30pm |
| Friday | 8:30am to 1pm 2pm to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 24 October 2022. Bank holidays may differ.
- Address
- Heath Road, Linton, Maidstone, ME17 4NU
- Phone
- 01622 745585
- [email protected]
- Website
- www.greensandhealth.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Athena PCN (a group of local surgeries that share services)
- NHS code
- G82024 · NHS profile
Branch surgeries
Run by this practice from another building. Patients register with the practice, not the branch.
- Boughton Lane
- 1 Boughton Lane, Maidstone, ME15 9QJ
- Headcorn Surgery
- The Hardwicks, Grigg Lane, Headcorn, Ashford, TN27 9AA
- Headcorn Surgery
- The Hardwicks, Headcorn, Ashford, TN27 9AA
- Loose Medical
- 1 Boughton Lane, Maidstone, ME15 9QJ
Access and facilities
- Accessible toilets
- Autism training for staff
- Baby-changing facilities
- Bus stop nearby
- Cycle parking
- Disability awareness and equality training for staff
- Disabled car parking
- Enhanced lighting
- Free NHS WiFi
- Free on-site car parking
- Free public WiFi
- Hearing loop or induction loop: helps to improve sound for hearing aid users
- Lift
- Parent and baby room
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 13 February 2017
This rating is 9 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 16.8% | 15.2% |
| Diabetes | 7.9% | 7.9% |
| Asthma | 6.7% | 6.6% |
| COPD | 1.8% | 1.9% |
| Coronary heart disease | 2.8% | 3.0% |
| Depression | 17.3% | 14.3% |
| Obesity | 13.1% | 13.9% |
| Smoking | 11.2% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 73% | 67% |
| Cervical screening, women 50-64 | 75% | 75% |
| Blood pressure controlled (hypertension, under 80) | 61% | 68% |
| Blood pressure checked in last 5 years (45+) | 88% | 87% |
| Diabetes: blood pressure on target | 58% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 51% | 57% |
| Diabetes: annual foot check | 60% | 78% |
| Asthma: annual review | 45% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Greensand Medical Groupthis surgery | – | 1 | 21% | 47% | Yes |
| MoteMaidstone, ME15 9FL | 2.1 miles | 5 | 41% | 61% | Yes |
| Wallis AvenueMaidstone, ME15 9JJ | 2.2 miles | 10 | 47% | 72% | Yes |
| The Medical Centre GroupMaidstone, ME15 7LN | 2.3 miles | 91 | 88% | 90% | No |
| The College PracticeMaidstone, ME15 6SB | 2.7 miles | 2 | 27% | 59% | Yes |
| BlackthornMaidstone, ME16 9AL | 2.8 miles | 45 | 59% | 83% | Yes |
| The Vine Medical CentreMaidstone, ME16 8RL | 2.8 miles | 18 | 53% | 62% | Yes |
| Bower Mount Medical PracticeMaidstone, ME16 8AX | 3.0 miles | 44 | 42% | 77% | Yes |
| Brewer StreetMaidstone, ME14 1RU | 3.3 miles | 64 | 78% | 86% | Yes |
| YaldingMaidstone, ME18 6ES | 3.4 miles | 29 | 54% | 75% | Yes |
Blackthorn is 2.8 miles away, scores 45 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Greensand Medical Group taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Greensand Medical Group was taking on new patients. You can register online through the NHS website or call the surgery on 01622 745585.
How do patients rate Greensand Medical Group?
In the 2026 NHS GP Patient Survey, 47% of patients at Greensand Medical Group said their overall experience was good. The England average is 77%. 21% found it easy to get through by phone (England 57%). Its GPScore is 1 out of 100, grade E, which puts it in the bottom 20% of GP surgeries in England.
What is the inspection rating for Greensand Medical Group?
The Care Quality Commission, which inspects GP surgeries in England, rated Greensand Medical Group as Good at its last published inspection (report published 13 February 2017).
What are the opening times of Greensand Medical Group?
Reception is open Monday 8:30am to 1pm 2pm to 6:30pm, Tuesday 8:30am to 1pm 2pm to 6:30pm, Wednesday 8:30am to 1pm 2pm to 6:30pm, Thursday 8:30am to 1pm 2pm to 6:30pm, Friday 8:30am to 1pm 2pm to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 24 October 2022. Bank holidays may differ.
How do I contact Greensand Medical Group?
Call 01622 745585 or visit its website, www.greensandhealth.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is Heath Road, Linton, Maidstone, ME17 4NU.
Does Greensand Medical Group have a branch surgery?
Yes. Greensand Medical Group also runs Boughton Lane (1 Boughton Lane, Maidstone, ME15 9QJ) and Headcorn Surgery (The Hardwicks, Grigg Lane, Headcorn, Ashford, TN27 9AA) and Headcorn Surgery (The Hardwicks, Headcorn, Ashford, TN27 9AA) and Loose Medical (1 Boughton Lane, Maidstone, ME15 9QJ). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Greensand Medical Group?
Around 25,676 patients are registered (January 2025). The surgery is part of Athena PCN, a group of local surgeries that share staff and services, in the Kent and Medway NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.