GP surgery in Maidstone
The Medical Centre Group
The Medical Practice, 10a Northumberland Court, Northumberland Road, Maidstone, ME15 7LN
Scores 91 out of 100, excellent for a GP surgery in England. 90% of patients say their experience is good and 88% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2023. It is not taking on new patients at the moment.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 93
- Easy to get through on the phone92
- Easy to contact online55
- Good experience of getting in touch97
- Did not wait too long for the appointment85
Quality of care 83
- Patients rate the surgery as good88
- Patients got what they needed84
- Doctors and nurses listen45
- Patients trust the staff35
- Inspection rating (Good)50
- Health checks and screening done83
- Meets NHS clinical targets88
- Children vaccinated on time79
What patients say
98 patients answered the 2026 NHS survey about this surgery.
88%
find the phone easy
well above the England average (57%)
90%
say their experience is good
well above the England average (77%)
0
change since last year
2025: 91% · 2026: 90%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 88% | 57% | 81% |
| Easy to contact via website | 60% | 58% | 67% |
| Easy to contact via NHS App | 70% | 54% | 81% |
| Reception staff helpful | 93% | 85% | 90% |
| Seeing the same person | |||
| Has a preferred clinician | 26% | 31% | 32% |
| Sees preferred clinician | 56% | 42% | 64% |
| What happened when they got in touch | |||
| Knew what would happen next | 93% | 84% | 96% |
| Next steps within 2 days | 97% | 93% | 97% |
| Good experience of contacting | 95% | 73% | 89% |
| The appointment | |||
| Offered a choice of time or day | 73% | 57% | 80% |
| Waiting time was about right | 84% | 69% | 80% |
| Remote appointment | 23% | 26% | 21% |
| The doctor or nurse | |||
| Good at listening | 87% | 87% | 92% |
| Treated with care and concern | 88% | 86% | 91% |
| Considered mental wellbeing | 81% | 75% | 86% |
| Had all the information needed | 94% | 92% | 94% |
| Confidence and trust | 92% | 93% | 93% |
| Involved in decisions | 93% | 92% | 91% |
| Needs were met | 96% | 90% | 93% |
| Overall | |||
| Overall experience good | 90% | 77% | 91% |
| Living with a long-term condition | |||
| Confident managing conditions | 85% | 79% | 87% |
| Supported by local services | 72% | 70% | 81% |
| Discussed managing condition | 38% | 43% | 61% |
| Agreed a care plan | 53% | 46% | 33% |
Green means at least 2 points better than England, red at least 2 points worse. With about 98 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 18 March 2024. Bank holidays may differ.
- Address
- The Medical Practice, 10a Northumberland Court, Northumberland Road, Maidstone, ME15 7LN
- Phone
- 01622 753920
- [email protected]
- Website
- www.themedicalcentregroup.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Maidstone Central PCN (a group of local surgeries that share services)
- NHS code
- G82604 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Grove Green Medical Centre
- Unit 1 Minor Centre, Grove Green, Weavering, Maidstone, ME14 5PX · 01622 734775
Access and facilities
- Braille translation service
- Disabled parking
- Disabled toilet
- Induction loop
- Signing service
- Step-free access
- Text relay
- Wheelchair access
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Requires improvement |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 17.1% | 15.2% |
| Diabetes | 9.7% | 7.9% |
| Asthma | 6.0% | 6.6% |
| COPD | 2.2% | 1.9% |
| Coronary heart disease | 2.5% | 3.0% |
| Depression | 17.0% | 14.3% |
| Obesity | 17.2% | 13.9% |
| Smoking | 15.5% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 78% | 67% |
| Cervical screening, women 50-64 | 80% | 75% |
| Blood pressure controlled (hypertension, under 80) | 77% | 68% |
| Blood pressure checked in last 5 years (45+) | 91% | 87% |
| Diabetes: blood pressure on target | 84% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 70% | 57% |
| Diabetes: annual foot check | 91% | 78% |
| Asthma: annual review | 65% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| The Medical Centre Groupthis surgery | – | 91 | 88% | 90% | No |
| MoteMaidstone, ME15 9FL | 0.4 miles | 5 | 41% | 61% | Yes |
| Wallis AvenueMaidstone, ME15 9JJ | 0.9 miles | 10 | 47% | 72% | Yes |
| The College PracticeMaidstone, ME15 6SB | 1.5 miles | 2 | 27% | 59% | Yes |
| BearstedMaidstone, ME14 4DS | 1.6 miles | 82 | 66% | 88% | Yes |
| The Vine Medical CentreMaidstone, ME16 8RL | 1.8 miles | 18 | 53% | 62% | Yes |
| Brewer StreetMaidstone, ME14 1RU | 1.9 miles | 64 | 78% | 86% | Yes |
| Bower Mount Medical PracticeMaidstone, ME16 8AX | 2.2 miles | 44 | 42% | 77% | Yes |
| Greensand Medical GroupMaidstone, ME17 4NU | 2.3 miles | 1 | 21% | 47% | Yes |
| LangleyMaidstone, ME17 3JY | 2.4 miles | 99 | 97% | 98% | No |
Common questions
Is The Medical Centre Group taking on new patients?
No. When we last checked its page on the NHS website (20 September 2026), The Medical Centre Group was not taking on new patients. A surgery can only turn you down for a fair reason, such as living outside its area or its list being full. This can change at any time, so call the surgery to check.
How do patients rate The Medical Centre Group?
In the 2026 NHS GP Patient Survey, 90% of patients at The Medical Centre Group said their overall experience was good. The England average is 77%. 88% found it easy to get through by phone (England 57%). Its GPScore is 91 out of 100, grade A, which puts it in the top 20% of GP surgeries in England.
What is the inspection rating for The Medical Centre Group?
The Care Quality Commission, which inspects GP surgeries in England, rated The Medical Centre Group as Good at its last published inspection (report published 15 February 2023).
What are the opening times of The Medical Centre Group?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 18 March 2024. Bank holidays may differ.
How do I contact The Medical Centre Group?
Call 01622 753920 or visit its website, www.themedicalcentregroup.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is The Medical Practice, 10a Northumberland Court, Northumberland Road, Maidstone, ME15 7LN.
Does The Medical Centre Group have a branch surgery?
Yes. The Medical Centre Group also runs Grove Green Medical Centre (Unit 1 Minor Centre, Grove Green, Weavering, Maidstone, ME14 5PX). Patients register with the practice and can usually be seen at either site.
How many patients are registered at The Medical Centre Group?
Around 15,658 patients are registered (January 2025). The surgery is part of Maidstone Central PCN, a group of local surgeries that share staff and services, in the Kent and Medway NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.