GP surgery in Sutton
Hackbridge Medical Centre
8 Spinning Wheel Way, Hackbridge, Wallington, SM6 7DS
Scores 92 out of 100, excellent for a GP surgery in England. 89% of patients say their experience is good and 86% find it easy to get through on the phone (England: 77% and 57%). It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 93
- Easy to get through on the phone90
- Easy to contact online81
- Good experience of getting in touch80
- Did not wait too long for the appointment96
Quality of care 88
- Patients rate the surgery as good83
- Patients got what they needed91
- Doctors and nurses listen69
- Patients trust the staff63
- Inspection rating (Not rated)–
- Health checks and screening done67
- Meets NHS clinical targets50
- Children vaccinated on time50
What patients say
116 patients answered the 2026 NHS survey about this surgery.
86%
find the phone easy
well above the England average (57%)
89%
say their experience is good
well above the England average (77%)
+6
change since last year
2025: 83% · 2026: 89%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 86% | 57% | 79% |
| Easy to contact via website | 72% | 58% | 50% |
| Easy to contact via NHS App | 57% | 54% | 60% |
| Reception staff helpful | 91% | 85% | 93% |
| Seeing the same person | |||
| Has a preferred clinician | 27% | 31% | 21% |
| Sees preferred clinician | 47% | 42% | 59% |
| What happened when they got in touch | |||
| Knew what would happen next | 90% | 84% | 92% |
| Next steps within 2 days | 96% | 93% | 93% |
| Good experience of contacting | 85% | 73% | 88% |
| The appointment | |||
| Offered a choice of time or day | 76% | 57% | 78% |
| Waiting time was about right | 92% | 69% | 87% |
| Remote appointment | 35% | 26% | 18% |
| The doctor or nurse | |||
| Good at listening | 91% | 87% | 79% |
| Treated with care and concern | 94% | 86% | 76% |
| Considered mental wellbeing | 86% | 75% | 61% |
| Had all the information needed | 96% | 92% | 93% |
| Confidence and trust | 95% | 93% | 87% |
| Involved in decisions | 96% | 92% | 91% |
| Needs were met | 97% | 90% | 94% |
| Overall | |||
| Overall experience good | 89% | 77% | 83% |
| Living with a long-term condition | |||
| Confident managing conditions | 91% | 79% | 81% |
| Supported by local services | 80% | 70% | 81% |
| Discussed managing condition | 59% | 43% | 36% |
| Agreed a care plan | 49% | 46% | 65% |
Green means at least 2 points better than England, red at least 2 points worse. With about 116 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 29 June 2022. Bank holidays may differ.
- Address
- 8 Spinning Wheel Way, Hackbridge, Wallington, SM6 7DS
- Phone
- 020 8647 3711
- [email protected]
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Carshalton PCN (a group of local surgeries that share services)
- NHS code
- H85103 · NHS profile
Access and facilities
- Disabled parking
- Disabled toilet
- Induction loop
- Step-free access
- Wheelchair access
- Baby changing facility
- Baby changing facility
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
No inspection rating has been published for this surgery.
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 9.5% | 15.2% |
| Diabetes | 7.1% | 7.9% |
| Asthma | 6.0% | 6.6% |
| COPD | 1.2% | 1.9% |
| Coronary heart disease | 1.6% | 3.0% |
| Depression | 13.8% | 14.3% |
| Obesity | 15.5% | 13.9% |
| Smoking | 12.9% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 71% | 67% |
| Cervical screening, women 50-64 | 74% | 75% |
| Blood pressure controlled (hypertension, under 80) | 72% | 68% |
| Blood pressure checked in last 5 years (45+) | 92% | 87% |
| Diabetes: blood pressure on target | 78% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 53% | 57% |
| Diabetes: annual foot check | 89% | 78% |
| Asthma: annual review | 70% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Hackbridge Medical Centrethis surgery | – | 92 | 86% | 89% | Yes |
| Wrythe Green SurgeryCarshalton, SM5 2RE | 0.8 miles | 88 | 73% | 88% | Yes |
| Chesser PracticeCarshalton, SM5 2RT | 0.9 miles | 44 | 70% | 78% | Yes |
| Maldon Road SurgeryWallington, SM6 8BL | 1.0 miles | 79 | 74% | 86% | Yes |
| Circle GP SurgeryCarshalton, SM5 1JL | 1.0 miles | 46 | 52% | 78% | Yes |
| Park Road Medical CentreWallington, SM6 8AW | 1.0 miles | 92 | 82% | 90% | Yes |
| Manor PracticeWallington, SM6 0DE | 1.1 miles | 1 | 29% | 55% | Yes |
| Thornton Road & Valley Park SurgeryCroydon, CR0 4YD | 1.3 miles | 31 | 61% | 72% | Yes |
| Bishopsford Road Medical CentreMorden, SM4 6BH | 1.3 miles | 58 | 74% | 77% | Yes |
| Sutton Medical CentreSutton, SM1 4NG | 1.3 miles | 22 | 56% | 70% | Yes |
Common questions
Is Hackbridge Medical Centre taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Hackbridge Medical Centre was taking on new patients. You can register online through the NHS website or call the surgery on 020 8647 3711.
How do patients rate Hackbridge Medical Centre?
In the 2026 NHS GP Patient Survey, 89% of patients at Hackbridge Medical Centre said their overall experience was good. The England average is 77%. 86% found it easy to get through by phone (England 57%). Its GPScore is 92 out of 100, grade A, which puts it in the top 20% of GP surgeries in England.
What are the opening times of Hackbridge Medical Centre?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 29 June 2022. Bank holidays may differ.
How do I contact Hackbridge Medical Centre?
Call 020 8647 3711. You can also book and order repeat prescriptions in the NHS App. The address is 8 Spinning Wheel Way, Hackbridge, Wallington, SM6 7DS.
How many patients are registered at Hackbridge Medical Centre?
Around 7,439 patients are registered (January 2025). The surgery is part of Carshalton PCN, a group of local surgeries that share staff and services, in the South West London NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.