GP surgery in Sutton
Chesser Practice
Elmhurst Court, 121 Wrythe Lane, Carshalton, SM5 2RT
Scores 44 out of 100, average for a GP surgery in England. 78% of patients say their experience is good and 70% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Requires improvement in 2025. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 56
- Easy to get through on the phone66
- Easy to contact online57
- Good experience of getting in touch66
- Did not wait too long for the appointment30
Quality of care 29
- Patients rate the surgery as good47
- Patients got what they needed21
- Doctors and nurses listen41
- Patients trust the staff70
- Inspection rating (Requires improvement)2
- Health checks and screening done41
- Meets NHS clinical targets46
- Children vaccinated on time44
What patients say
105 patients answered the 2026 NHS survey about this surgery.
70%
find the phone easy
well above the England average (57%)
78%
say their experience is good
about the England average (77%)
0
change since last year
2025: 78% · 2026: 78%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 70% | 57% | 74% |
| Easy to contact via website | 61% | 58% | 60% |
| Easy to contact via NHS App | 59% | 54% | 57% |
| Reception staff helpful | 85% | 85% | 82% |
| Seeing the same person | |||
| Has a preferred clinician | 47% | 31% | 51% |
| Sees preferred clinician | 53% | 42% | 56% |
| What happened when they got in touch | |||
| Knew what would happen next | 88% | 84% | 89% |
| Next steps within 2 days | 97% | 93% | 88% |
| Good experience of contacting | 81% | 73% | 75% |
| The appointment | |||
| Offered a choice of time or day | 73% | 57% | 63% |
| Waiting time was about right | 65% | 69% | 74% |
| Remote appointment | 32% | 26% | 39% |
| The doctor or nurse | |||
| Good at listening | 87% | 87% | 92% |
| Treated with care and concern | 90% | 86% | 90% |
| Considered mental wellbeing | 73% | 75% | 82% |
| Had all the information needed | 92% | 92% | 95% |
| Confidence and trust | 96% | 93% | 96% |
| Involved in decisions | 87% | 92% | 97% |
| Needs were met | 86% | 90% | 93% |
| Overall | |||
| Overall experience good | 78% | 77% | 78% |
| Living with a long-term condition | |||
| Confident managing conditions | 79% | 79% | 79% |
| Supported by local services | 66% | 70% | 66% |
| Discussed managing condition | 44% | 43% | 50% |
| Agreed a care plan | 56% | 46% | 51% |
Green means at least 2 points better than England, red at least 2 points worse. With about 105 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 24 October 2022. Bank holidays may differ.
- Address
- Elmhurst Court, 121 Wrythe Lane, Carshalton, SM5 2RT
- Phone
- 020 8644 2727
- Website
- www.chessersurgery.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Carshalton PCN (a group of local surgeries that share services)
- NHS code
- H85021 · NHS profile
Access and facilities
- Disabled parking
- Disabled toilet
- Step-free access
- Wheelchair access
- Car parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Requires improvement
overall, from the inspection published 9 January 2025
The five questions inspectors ask
| Is it safe? | Requires improvement |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Requires improvement |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 13.3% | 15.2% |
| Diabetes | 9.3% | 7.9% |
| Asthma | 6.6% | 6.6% |
| COPD | 1.8% | 1.9% |
| Coronary heart disease | 2.4% | 3.0% |
| Depression | 13.9% | 14.3% |
| Obesity | 14.3% | 13.9% |
| Smoking | 18.1% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 68% | 67% |
| Cervical screening, women 50-64 | 76% | 75% |
| Blood pressure controlled (hypertension, under 80) | 69% | 68% |
| Blood pressure checked in last 5 years (45+) | 89% | 87% |
| Diabetes: blood pressure on target | 75% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 51% | 57% |
| Diabetes: annual foot check | 77% | 78% |
| Asthma: annual review | 67% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Chesser Practicethis surgery | – | 44 | 70% | 78% | Yes |
| Wrythe Green SurgeryCarshalton, SM5 2RE | 0.3 miles | 88 | 73% | 88% | Yes |
| Circle GP SurgeryCarshalton, SM5 1JL | 0.8 miles | 46 | 52% | 78% | Yes |
| Benhill & Belmont GP CentreSutton, SM1 4EB | 0.8 miles | 57 | 81% | 84% | Yes |
| Sutton Medical CentreSutton, SM1 4NG | 0.8 miles | 22 | 56% | 70% | Yes |
| Hackbridge Medical CentreWallington, SM6 7DS | 0.9 miles | 92 | 86% | 89% | Yes |
| Old Court House SurgerySutton, SM1 4AF | 0.9 miles | 76 | 82% | 85% | Yes |
| Bishopsford Road Medical CentreMorden, SM4 6BH | 1.0 miles | 58 | 74% | 77% | Yes |
| Beeches SurgeryCarshalton, SM5 3RB | 1.2 miles | 46 | 63% | 76% | Yes |
| Robin Hood Lane Health CentreSutton, SM1 2RJ | 1.2 miles | 18 | 41% | 76% | Yes |
Wrythe Green Surgery is 0.3 miles away, scores 88 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Chesser Practice taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Chesser Practice was taking on new patients. You can register online through the NHS website or call the surgery on 020 8644 2727.
How do patients rate Chesser Practice?
In the 2026 NHS GP Patient Survey, 78% of patients at Chesser Practice said their overall experience was good. The England average is 77%. 70% found it easy to get through by phone (England 57%). Its GPScore is 44 out of 100, grade C, which puts it in the middle 20% of GP surgeries in England.
What is the inspection rating for Chesser Practice?
The Care Quality Commission, which inspects GP surgeries in England, rated Chesser Practice as Requires improvement at its last published inspection (report published 9 January 2025).
What are the opening times of Chesser Practice?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 24 October 2022. Bank holidays may differ.
How do I contact Chesser Practice?
Call 020 8644 2727 or visit its website, www.chessersurgery.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is Elmhurst Court, 121 Wrythe Lane, Carshalton, SM5 2RT.
How many patients are registered at Chesser Practice?
Around 6,181 patients are registered (January 2025). The surgery is part of Carshalton PCN, a group of local surgeries that share staff and services, in the South West London NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.