GP surgery in East Cambridgeshire
Haddenham Surgery
The Green, Haddenham, Ely, CB6 3TA
Scores 82 out of 100, excellent for a GP surgery in England. 86% of patients say their experience is good and 71% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Requires improvement in 2019. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 83
- Easy to get through on the phone68
- Easy to contact online94
- Good experience of getting in touch72
- Did not wait too long for the appointment87
Quality of care 76
- Patients rate the surgery as good74
- Patients got what they needed80
- Doctors and nurses listen58
- Patients trust the staff92
- Inspection rating (Requires improvement)2
- Health checks and screening done85
- Meets NHS clinical targets78
- Children vaccinated on time78
What patients say
135 patients answered the 2026 NHS survey about this surgery.
71%
find the phone easy
well above the England average (57%)
86%
say their experience is good
well above the England average (77%)
+7
change since last year
2025: 79% · 2026: 86%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 71% | 57% | 54% |
| Easy to contact via website | 82% | 58% | 61% |
| Easy to contact via NHS App | 65% | 54% | 56% |
| Reception staff helpful | 89% | 85% | 81% |
| Seeing the same person | |||
| Has a preferred clinician | 25% | 31% | 27% |
| Sees preferred clinician | 51% | 42% | 73% |
| What happened when they got in touch | |||
| Knew what would happen next | 85% | 84% | 91% |
| Next steps within 2 days | 98% | 93% | 99% |
| Good experience of contacting | 82% | 73% | 80% |
| The appointment | |||
| Offered a choice of time or day | 69% | 57% | 67% |
| Waiting time was about right | 85% | 69% | 84% |
| Remote appointment | 39% | 26% | 43% |
| The doctor or nurse | |||
| Good at listening | 89% | 87% | 90% |
| Treated with care and concern | 92% | 86% | 86% |
| Considered mental wellbeing | 76% | 75% | 79% |
| Had all the information needed | 95% | 92% | 97% |
| Confidence and trust | 98% | 93% | 93% |
| Involved in decisions | 99% | 92% | 97% |
| Needs were met | 95% | 90% | 93% |
| Overall | |||
| Overall experience good | 86% | 77% | 79% |
| Living with a long-term condition | |||
| Confident managing conditions | 82% | 79% | 82% |
| Supported by local services | 87% | 70% | 85% |
| Discussed managing condition | 43% | 43% | 48% |
| Agreed a care plan | 53% | 46% | 65% |
Green means at least 2 points better than England, red at least 2 points worse. With about 135 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Opening times and contact
| Monday | 8:30am to 6pm |
| Tuesday | 8:30am to 6pm |
| Wednesday | 8:30am to 6pm |
| Thursday | 8:30am to 6pm |
| Friday | 8:30am to 6pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 15 July 2025. Bank holidays may differ.
- Address
- The Green, Haddenham, Ely, CB6 3TA
- Phone
- 01353 740205
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Ely South PCN (a group of local surgeries that share services)
- NHS code
- D81062 · NHS profile
Branch surgeries
Run by this practice from another building. Patients register with the practice, not the branch.
- Mereside Surgery
- 23 High Street, Wilburton, Ely, CB6 3RB
- Stretham
- 1 Chapel Street, Stretham, CB6 3JG
Access and facilities
- Disabled toilet
- Induction loop
- Step-free access
- Wheelchair access
- Baby changing facility
- Baby changing facility
- Car parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Requires improvement
overall, from the inspection published 30 April 2019
This rating is 7 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Requires improvement |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Requires improvement |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 21.7% | 15.2% |
| Diabetes | 8.6% | 7.9% |
| Asthma | 9.1% | 6.6% |
| COPD | 1.9% | 1.9% |
| Coronary heart disease | 3.9% | 3.0% |
| Depression | 14.6% | 14.3% |
| Obesity | 18.5% | 13.9% |
| Smoking | 11.6% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 80% | 67% |
| Cervical screening, women 50-64 | 81% | 75% |
| Blood pressure controlled (hypertension, under 80) | 68% | 68% |
| Blood pressure checked in last 5 years (45+) | 98% | 87% |
| Diabetes: blood pressure on target | 78% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 61% | 57% |
| Diabetes: annual foot check | 82% | 78% |
| Asthma: annual review | 76% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Haddenham Surgerythis surgery | – | 82 | 71% | 86% | Yes |
| Priors Field SurgeryEly, CB6 2RB | 2.3 miles | 60 | 59% | 84% | Yes |
| Willingham Medical PracticeCambridge, CB24 5LB | 4.8 miles | 46 | 68% | 80% | Yes |
| St Mary's SurgeryEly, CB7 4HF | 5.4 miles | 75 | 55% | 88% | Yes |
| Waterbeach and Cottenham SurgeriesCambridge, CB25 9LQ | 6.4 miles | 5 | 45% | 53% | Yes |
| Over SurgeryCambridge, CB24 5NZ | 6.4 miles | 90 | 90% | 91% | Yes |
| Cathedral Medical CentreEly, CB6 1DN | 6.6 miles | 77 | 70% | 83% | Yes |
| Firs House SurgeryCambridge, CB24 9NP | 7.9 miles | 41 | 46% | 75% | Yes |
| George Clare SurgeryChatteris, PE16 6EX | 7.9 miles | 10 | 45% | 64% | Yes |
| Swavesey SurgeryCambridge, CB24 4RA | 8.0 miles | 89 | 86% | 93% | Yes |
Common questions
Is Haddenham Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Haddenham Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 01353 740205.
How do patients rate Haddenham Surgery?
In the 2026 NHS GP Patient Survey, 86% of patients at Haddenham Surgery said their overall experience was good. The England average is 77%. 71% found it easy to get through by phone (England 57%). Its GPScore is 82 out of 100, grade A, which puts it in the top 20% of GP surgeries in England.
What is the inspection rating for Haddenham Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated Haddenham Surgery as Requires improvement at its last published inspection (report published 30 April 2019).
What are the opening times of Haddenham Surgery?
Reception is open Monday 8:30am to 6pm, Tuesday 8:30am to 6pm, Wednesday 8:30am to 6pm, Thursday 8:30am to 6pm, Friday 8:30am to 6pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 15 July 2025. Bank holidays may differ.
How do I contact Haddenham Surgery?
Call 01353 740205. You can also book and order repeat prescriptions in the NHS App. The address is The Green, Haddenham, Ely, CB6 3TA.
Does Haddenham Surgery have a branch surgery?
Yes. Haddenham Surgery also runs Mereside Surgery (23 High Street, Wilburton, Ely, CB6 3RB) and Stretham (1 Chapel Street, Stretham, CB6 3JG). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Haddenham Surgery?
Around 8,079 patients are registered (January 2025). The surgery is part of Ely South PCN, a group of local surgeries that share staff and services, in the Central East NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.