GP surgery in South Cambridgeshire
Willingham Medical Practice
52 Long Lane, Willingham, Cambridge, CB24 5LB
Scores 46 out of 100, average for a GP surgery in England. 80% of patients say their experience is good and 68% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2017. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 46
- Easy to get through on the phone62
- Easy to contact online38
- Good experience of getting in touch74
- Did not wait too long for the appointment6
Quality of care 48
- Patients rate the surgery as good53
- Patients got what they needed68
- Doctors and nurses listen56
- Patients trust the staff56
- Inspection rating (Good)50
- Health checks and screening done10
- Meets NHS clinical targets0
- Children vaccinated on time56
What patients say
100 patients answered the 2026 NHS survey about this surgery.
68%
find the phone easy
well above the England average (57%)
80%
say their experience is good
above the England average (77%)
-6
change since last year
2025: 87% · 2026: 80%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 68% | 57% | 56% |
| Easy to contact via website | 53% | 58% | 51% |
| Easy to contact via NHS App | 57% | 54% | 53% |
| Reception staff helpful | 89% | 85% | 88% |
| Seeing the same person | |||
| Has a preferred clinician | 29% | 31% | 36% |
| Sees preferred clinician | 69% | 42% | 47% |
| What happened when they got in touch | |||
| Knew what would happen next | 97% | 84% | 89% |
| Next steps within 2 days | 99% | 93% | 89% |
| Good experience of contacting | 83% | 73% | 80% |
| The appointment | |||
| Offered a choice of time or day | 74% | 57% | 67% |
| Waiting time was about right | 49% | 69% | 56% |
| Remote appointment | 12% | 26% | 13% |
| The doctor or nurse | |||
| Good at listening | 89% | 87% | 91% |
| Treated with care and concern | 83% | 86% | 89% |
| Considered mental wellbeing | 68% | 75% | 71% |
| Had all the information needed | 97% | 92% | 99% |
| Confidence and trust | 94% | 93% | 98% |
| Involved in decisions | 95% | 92% | 97% |
| Needs were met | 94% | 90% | 99% |
| Overall | |||
| Overall experience good | 80% | 77% | 86% |
| Living with a long-term condition | |||
| Confident managing conditions | 76% | 79% | 84% |
| Supported by local services | 79% | 70% | 65% |
| Discussed managing condition | 51% | 43% | 52% |
| Agreed a care plan | 21% | 46% | 50% |
Green means at least 2 points better than England, red at least 2 points worse. With about 100 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8:30am to 1pm 2:30pm to 6pm |
| Tuesday | 8:30am to 1pm 2pm to 6pm |
| Wednesday | 8:30am to 1pm 2pm to 6pm |
| Thursday | 8:30am to 1pm 2pm to 6pm |
| Friday | 8:30am to 1pm 2pm to 6pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 12 May 2023. Bank holidays may differ.
- Address
- 52 Long Lane, Willingham, Cambridge, CB24 5LB
- Phone
- 01954 260230
- [email protected]
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Cambridge North Villages PCN (a group of local surgeries that share services)
- NHS code
- D81084 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Longstanton Branch Surgery
- The Community Centre, Magdalene Close, Longstanton, Cambridge, CB24 3EG
Access and facilities
- Disabled parking
- Disabled toilet
- Induction loop
- Step-free access
- Wheelchair access
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 17 March 2017
This rating is 9 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 9.9% | 15.2% |
| Diabetes | 5.7% | 7.9% |
| Asthma | 6.4% | 6.6% |
| COPD | 1.3% | 1.9% |
| Coronary heart disease | 2.1% | 3.0% |
| Depression | 13.2% | 14.3% |
| Obesity | 8.0% | 13.9% |
| Smoking | 8.4% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 70% | 67% |
| Cervical screening, women 50-64 | 75% | 75% |
| Blood pressure controlled (hypertension, under 80) | 55% | 68% |
| Blood pressure checked in last 5 years (45+) | 81% | 87% |
| Diabetes: blood pressure on target | 64% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 54% | 57% |
| Diabetes: annual foot check | 53% | 78% |
| Asthma: annual review | 60% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Willingham Medical Practicethis surgery | – | 46 | 68% | 80% | Yes |
| Over SurgeryCambridge, CB24 5NZ | 2.1 miles | 90 | 90% | 91% | Yes |
| Swavesey SurgeryCambridge, CB24 4RA | 3.3 miles | 89 | 86% | 93% | Yes |
| Sas - C&P - Mkgp Plus LtdCambridge, CB23 8EH | 4.5 miles | – | – | – | – |
| Maple Surgery Bar Hill Health CentreCambridge, CB23 8EH | 4.5 miles | 61 | 72% | 78% | Yes |
| Haddenham SurgeryEly, CB6 3TA | 4.8 miles | 82 | 71% | 86% | Yes |
| Firs House SurgeryCambridge, CB24 9NP | 5.1 miles | 41 | 46% | 75% | Yes |
| Grove Medical PracticeSt. Ives, PE27 5JD | 5.6 miles | 53 | 45% | 82% | Yes |
| Priors Field SurgeryEly, CB6 2RB | 5.9 miles | 60 | 59% | 84% | Yes |
| Spinney SurgerySt. Ives, PE27 3TP | 6.1 miles | 56 | 44% | 82% | Yes |
Over Surgery is 2.1 miles away, scores 90 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Willingham Medical Practice taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Willingham Medical Practice was taking on new patients. You can register online through the NHS website or call the surgery on 01954 260230.
How do patients rate Willingham Medical Practice?
In the 2026 NHS GP Patient Survey, 80% of patients at Willingham Medical Practice said their overall experience was good. The England average is 77%. 68% found it easy to get through by phone (England 57%). Its GPScore is 46 out of 100, grade C, which puts it in the middle 20% of GP surgeries in England.
What is the inspection rating for Willingham Medical Practice?
The Care Quality Commission, which inspects GP surgeries in England, rated Willingham Medical Practice as Good at its last published inspection (report published 17 March 2017).
What are the opening times of Willingham Medical Practice?
Reception is open Monday 8:30am to 1pm 2:30pm to 6pm, Tuesday 8:30am to 1pm 2pm to 6pm, Wednesday 8:30am to 1pm 2pm to 6pm, Thursday 8:30am to 1pm 2pm to 6pm, Friday 8:30am to 1pm 2pm to 6pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 12 May 2023. Bank holidays may differ.
How do I contact Willingham Medical Practice?
Call 01954 260230. You can also book and order repeat prescriptions in the NHS App. The address is 52 Long Lane, Willingham, Cambridge, CB24 5LB.
Does Willingham Medical Practice have a branch surgery?
Yes. Willingham Medical Practice also runs Longstanton Branch Surgery (The Community Centre, Magdalene Close, Longstanton, Cambridge, CB24 3EG). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Willingham Medical Practice?
Around 12,073 patients are registered (January 2025). The surgery is part of Cambridge North Villages PCN, a group of local surgeries that share staff and services, in the Central East NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.