GP surgery in Stoke-on-Trent
Hanford GP
Hanford Health Centre, New Inn Lane, Hanford, Stoke-on-Trent, ST4 8EX
Scores 75 out of 100, good for a GP surgery in England. 81% of patients say their experience is good and 70% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2017. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 62
- Easy to get through on the phone65
- Easy to contact online25
- Good experience of getting in touch45
- Did not wait too long for the appointment80
Quality of care 88
- Patients rate the surgery as good58
- Patients got what they needed83
- Doctors and nurses listen96
- Patients trust the staff88
- Inspection rating (Good)50
- Health checks and screening done96
- Meets NHS clinical targets78
- Children vaccinated on time97
What patients say
103 patients answered the 2026 NHS survey about this surgery.
70%
find the phone easy
well above the England average (57%)
81%
say their experience is good
above the England average (77%)
-6
change since last year
2025: 88% · 2026: 81%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 70% | 57% | 86% |
| Easy to contact via website | 47% | 58% | 62% |
| Easy to contact via NHS App | 62% | 54% | 79% |
| Reception staff helpful | 87% | 85% | 92% |
| Seeing the same person | |||
| Has a preferred clinician | 23% | 31% | 48% |
| Sees preferred clinician | 63% | 42% | 56% |
| What happened when they got in touch | |||
| Knew what would happen next | 90% | 84% | 92% |
| Next steps within 2 days | 99% | 93% | 91% |
| Good experience of contacting | 74% | 73% | 84% |
| The appointment | |||
| Offered a choice of time or day | 76% | 57% | 82% |
| Waiting time was about right | 82% | 69% | 76% |
| Remote appointment | 17% | 26% | 19% |
| The doctor or nurse | |||
| Good at listening | 97% | 87% | 91% |
| Treated with care and concern | 92% | 86% | 92% |
| Considered mental wellbeing | 83% | 75% | 82% |
| Had all the information needed | 98% | 92% | 98% |
| Confidence and trust | 98% | 93% | 94% |
| Involved in decisions | 98% | 92% | 92% |
| Needs were met | 96% | 90% | 91% |
| Overall | |||
| Overall experience good | 81% | 77% | 88% |
| Living with a long-term condition | |||
| Confident managing conditions | 81% | 79% | 82% |
| Supported by local services | 76% | 70% | 86% |
| Discussed managing condition | 39% | 43% | 45% |
| Agreed a care plan | 42% | 46% | 38% |
Green means at least 2 points better than England, red at least 2 points worse. With about 103 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 21 October 2025. Bank holidays may differ.
- Address
- Hanford Health Centre, New Inn Lane, Hanford, Stoke-on-Trent, ST4 8EX
- Phone
- 0300 123 1468
- [email protected]
- Website
- www.hanfordgp.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- South Stoke West PCN (a group of local surgeries that share services)
- NHS code
- M83138 · NHS profile
Access and facilities
- Accessible toilets
- Baby-changing facilities
- Disabled car parking
- Free NHS WiFi
- Free on-site car parking
- Hearing loop or induction loop: helps to improve sound for hearing aid users
- Step-free access at entrances and exits
- Step-free access throughout
- Toilets
- Wheelchair access at entrances and exits
- Wheelchair access throughout
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 7 November 2017
This rating is 8 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 18.5% | 15.2% |
| Diabetes | 8.3% | 7.9% |
| Asthma | 6.3% | 6.6% |
| COPD | 2.1% | 1.9% |
| Coronary heart disease | 3.1% | 3.0% |
| Depression | 16.9% | 14.3% |
| Obesity | 13.9% | 13.9% |
| Smoking | 9.6% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 78% | 67% |
| Cervical screening, women 50-64 | 82% | 75% |
| Blood pressure controlled (hypertension, under 80) | 80% | 68% |
| Blood pressure checked in last 5 years (45+) | 92% | 87% |
| Diabetes: blood pressure on target | 89% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 58% | 57% |
| Diabetes: annual foot check | 88% | 78% |
| Asthma: annual review | 79% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Hanford GPthis surgery | – | 75 | 70% | 81% | Yes |
| Trentham Mews Medical CentreStoke-on-Trent, ST4 8XP | 0.3 miles | 92 | 88% | 92% | Yes |
| Brinsley Avenue PracticeStoke-on-Trent, ST4 8LT | 0.6 miles | 79 | 72% | 86% | Yes |
| Trent Vale Medical PracticeStoke-on-Trent, ST4 5NX | 1.0 miles | 35 | 52% | 77% | Yes |
| Blurton Medical PracticeStoke-on-Trent, ST3 3BS | 1.6 miles | 92 | 96% | 92% | Yes |
| Kingsbridge Medical CentreNewcastle Under Lyme, ST5 3HP | 1.8 miles | 68 | 66% | 84% | Yes |
| Glebedale Medical PracticeStoke on Trent, ST4 3AQ | 2.2 miles | 26 | 61% | 68% | Yes |
| Honeywall Medical PracticeStoke-on-Trent, ST4 7JB | 2.2 miles | 94 | 92% | 91% | Yes |
| Longton Hall SurgeryStoke-on-Trent, ST3 2NA | 2.4 miles | 91 | 89% | 88% | Yes |
| Lyme Valley Medical CentreNewcastle, ST5 3TF | 2.5 miles | 74 | 78% | 80% | Yes |
Trentham Mews Medical Centre is 0.3 miles away, scores 92 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Hanford GP taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Hanford GP was taking on new patients. You can register online through the NHS website or call the surgery on 0300 123 1468.
How do patients rate Hanford GP?
In the 2026 NHS GP Patient Survey, 81% of patients at Hanford GP said their overall experience was good. The England average is 77%. 70% found it easy to get through by phone (England 57%). Its GPScore is 75 out of 100, grade B, which puts it in the second-best 20% of GP surgeries in England.
What is the inspection rating for Hanford GP?
The Care Quality Commission, which inspects GP surgeries in England, rated Hanford GP as Good at its last published inspection (report published 7 November 2017).
What are the opening times of Hanford GP?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 21 October 2025. Bank holidays may differ.
How do I contact Hanford GP?
Call 0300 123 1468 or visit its website, www.hanfordgp.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is Hanford Health Centre, New Inn Lane, Hanford, Stoke-on-Trent, ST4 8EX.
How many patients are registered at Hanford GP?
Around 6,864 patients are registered (January 2025). The surgery is part of South Stoke West PCN, a group of local surgeries that share staff and services, in the Staffordshire and Stoke-on-Trent NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.