GP surgery in Stoke-on-Trent
Trent Vale Medical Practice
876 London Road, Trent Vale, Stoke-on-Trent, ST4 5NX
Scores 35 out of 100, below average for a GP surgery in England. 77% of patients say their experience is good and 52% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2026. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 45
- Easy to get through on the phone31
- Easy to contact online66
- Good experience of getting in touch41
- Did not wait too long for the appointment59
Quality of care 25
- Patients rate the surgery as good41
- Patients got what they needed14
- Doctors and nurses listen41
- Patients trust the staff6
- Inspection rating (Good)50
- Health checks and screening done25
- Meets NHS clinical targets63
- Children vaccinated on time45
What patients say
113 patients answered the 2026 NHS survey about this surgery.
52%
find the phone easy
below the England average (57%)
77%
say their experience is good
about the England average (77%)
-1
change since last year
2025: 78% · 2026: 77%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 52% | 57% | 38% |
| Easy to contact via website | 65% | 58% | 31% |
| Easy to contact via NHS App | 74% | 54% | 41% |
| Reception staff helpful | 86% | 85% | 84% |
| Seeing the same person | |||
| Has a preferred clinician | 20% | 31% | 17% |
| Sees preferred clinician | 35% | 42% | 28% |
| What happened when they got in touch | |||
| Knew what would happen next | 82% | 84% | 79% |
| Next steps within 2 days | 94% | 93% | 95% |
| Good experience of contacting | 72% | 73% | 65% |
| The appointment | |||
| Offered a choice of time or day | 62% | 57% | 43% |
| Waiting time was about right | 74% | 69% | 78% |
| Remote appointment | 23% | 26% | 23% |
| The doctor or nurse | |||
| Good at listening | 87% | 87% | 89% |
| Treated with care and concern | 78% | 86% | 87% |
| Considered mental wellbeing | 75% | 75% | 83% |
| Had all the information needed | 84% | 92% | 91% |
| Confidence and trust | 84% | 93% | 90% |
| Involved in decisions | 84% | 92% | 93% |
| Needs were met | 84% | 90% | 90% |
| Overall | |||
| Overall experience good | 77% | 77% | 78% |
| Living with a long-term condition | |||
| Confident managing conditions | 74% | 79% | 83% |
| Supported by local services | 63% | 70% | 62% |
| Discussed managing condition | 37% | 43% | 41% |
| Agreed a care plan | 59% | 46% | 61% |
Green means at least 2 points better than England, red at least 2 points worse. With about 113 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 8am to 6pm |
| Tuesday | 8am to 6pm |
| Wednesday | 8am to 6pm |
| Thursday | 8am to 6pm |
| Friday | 8am to 6pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 17 January 2024. Bank holidays may differ.
- Address
- 876 London Road, Trent Vale, Stoke-on-Trent, ST4 5NX
- Phone
- 01782 746898
- [email protected]
- Website
- www.trentvalemedicalpractice.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- South Stoke West PCN (a group of local surgeries that share services)
- NHS code
- M83014 · NHS profile
Access and facilities
- Disabled parking
- Disabled toilet
- Induction loop
- Step-free access
- Wheelchair access
- Baby changing facility
- Parent and baby room
- Pram park
- Baby changing facility
- Car parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Requires improvement |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 17.7% | 15.2% |
| Diabetes | 9.1% | 7.9% |
| Asthma | 7.6% | 6.6% |
| COPD | 2.4% | 1.9% |
| Coronary heart disease | 3.3% | 3.0% |
| Depression | 20.1% | 14.3% |
| Obesity | 16.3% | 13.9% |
| Smoking | 16.5% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 61% | 67% |
| Cervical screening, women 50-64 | 66% | 75% |
| Blood pressure controlled (hypertension, under 80) | 64% | 68% |
| Blood pressure checked in last 5 years (45+) | 86% | 87% |
| Diabetes: blood pressure on target | 70% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 53% | 57% |
| Diabetes: annual foot check | 70% | 78% |
| Asthma: annual review | 71% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Trent Vale Medical Practicethis surgery | – | 35 | 52% | 77% | Yes |
| Hanford GPStoke-on-Trent, ST4 8EX | 1.0 miles | 75 | 70% | 81% | Yes |
| Kingsbridge Medical CentreNewcastle Under Lyme, ST5 3HP | 1.1 miles | 68 | 66% | 84% | Yes |
| Trentham Mews Medical CentreStoke-on-Trent, ST4 8XP | 1.3 miles | 92 | 88% | 92% | Yes |
| Honeywall Medical PracticeStoke-on-Trent, ST4 7JB | 1.4 miles | 94 | 92% | 91% | Yes |
| Brinsley Avenue PracticeStoke-on-Trent, ST4 8LT | 1.5 miles | 79 | 72% | 86% | Yes |
| Lyme Valley Medical CentreNewcastle, ST5 3TF | 1.6 miles | 74 | 78% | 80% | Yes |
| Hartshill Medical CentreStoke-on-Trent, ST4 6AT | 1.6 miles | 87 | 65% | 87% | Yes |
| Glebedale Medical PracticeStoke on Trent, ST4 3AQ | 1.8 miles | 26 | 61% | 68% | Yes |
| Miller Street SurgeryNewcastle, ST5 1JD | 2.0 miles | 90 | 79% | 93% | Yes |
Hanford GP is 1.0 miles away, scores 75 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Trent Vale Medical Practice taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Trent Vale Medical Practice was taking on new patients. You can register online through the NHS website or call the surgery on 01782 746898.
How do patients rate Trent Vale Medical Practice?
In the 2026 NHS GP Patient Survey, 77% of patients at Trent Vale Medical Practice said their overall experience was good. The England average is 77%. 52% found it easy to get through by phone (England 57%). Its GPScore is 35 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
What is the inspection rating for Trent Vale Medical Practice?
The Care Quality Commission, which inspects GP surgeries in England, rated Trent Vale Medical Practice as Good at its last published inspection (report published 11 February 2026).
What are the opening times of Trent Vale Medical Practice?
Reception is open Monday 8am to 6pm, Tuesday 8am to 6pm, Wednesday 8am to 6pm, Thursday 8am to 6pm, Friday 8am to 6pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 17 January 2024. Bank holidays may differ.
How do I contact Trent Vale Medical Practice?
Call 01782 746898 or visit its website, www.trentvalemedicalpractice.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is 876 London Road, Trent Vale, Stoke-on-Trent, ST4 5NX.
How many patients are registered at Trent Vale Medical Practice?
Around 10,166 patients are registered (January 2025). The surgery is part of South Stoke West PCN, a group of local surgeries that share staff and services, in the Staffordshire and Stoke-on-Trent NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.