GP surgery in South Norfolk
Harleston Medical Practice
Harleston Doctors Surgery, Bullock Fair Close, Harleston, IP20 9AT
Scores 71 out of 100, good for a GP surgery in England. 78% of patients say their experience is good and 64% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Outstanding in 2019. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 68
- Easy to get through on the phone53
- Easy to contact online16
- Good experience of getting in touch72
- Did not wait too long for the appointment85
Quality of care 72
- Patients rate the surgery as good47
- Patients got what they needed52
- Doctors and nurses listen55
- Patients trust the staff77
- Inspection rating (Outstanding)98
- Health checks and screening done88
- Meets NHS clinical targets36
- Children vaccinated on time61
What patients say
123 patients answered the 2026 NHS survey about this surgery.
64%
find the phone easy
above the England average (57%)
78%
say their experience is good
about the England average (77%)
+4
change since last year
2025: 74% · 2026: 78%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 64% | 57% | 71% |
| Easy to contact via website | 41% | 58% | 70% |
| Easy to contact via NHS App | 44% | 54% | 62% |
| Reception staff helpful | 88% | 85% | 89% |
| Seeing the same person | |||
| Has a preferred clinician | 23% | 31% | 31% |
| Sees preferred clinician | 15% | 42% | 23% |
| What happened when they got in touch | |||
| Knew what would happen next | 89% | 84% | 90% |
| Next steps within 2 days | 98% | 93% | 97% |
| Good experience of contacting | 83% | 73% | 71% |
| The appointment | |||
| Offered a choice of time or day | 40% | 57% | 48% |
| Waiting time was about right | 84% | 69% | 75% |
| Remote appointment | 31% | 26% | 27% |
| The doctor or nurse | |||
| Good at listening | 89% | 87% | 87% |
| Treated with care and concern | 90% | 86% | 84% |
| Considered mental wellbeing | 68% | 75% | 78% |
| Had all the information needed | 87% | 92% | 97% |
| Confidence and trust | 97% | 93% | 89% |
| Involved in decisions | 92% | 92% | 89% |
| Needs were met | 91% | 90% | 91% |
| Overall | |||
| Overall experience good | 78% | 77% | 74% |
| Living with a long-term condition | |||
| Confident managing conditions | 85% | 79% | 87% |
| Supported by local services | 83% | 70% | 71% |
| Discussed managing condition | 30% | 43% | 40% |
| Agreed a care plan | 25% | 46% | 47% |
Green means at least 2 points better than England, red at least 2 points worse. With about 123 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8:30am to 6:30pm |
| Tuesday | 8:30am to 6:30pm |
| Wednesday | 8:30am to 6pm |
| Thursday | 8:30am to 6:30pm |
| Friday | 8:30am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 5 November 2024. Bank holidays may differ.
- Address
- Harleston Doctors Surgery, Bullock Fair Close, Harleston, IP20 9AT
- Phone
- 01379 853217
- [email protected]
- Website
- www.harlestonsurgery.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- South Norfolk Hip PCN (a group of local surgeries that share services)
- NHS code
- D82084 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Paddock Road Surgery
- Paddock Road, Harleston, IP20 9AR
Access and facilities
- Braille translation service
- Disabled parking
- Disabled toilet
- Induction loop
- Signing service
- Step-free access
- Text relay
- Wheelchair access
- Baby changing facility
- Baby changing facility
- Car parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Outstanding
overall, from the inspection published 1 March 2019
This rating is 7 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Outstanding |
| Is it effective? | Outstanding |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Outstanding |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 19.4% | 15.2% |
| Diabetes | 8.8% | 7.9% |
| Asthma | 7.3% | 6.6% |
| COPD | 2.0% | 1.9% |
| Coronary heart disease | 4.4% | 3.0% |
| Depression | 9.2% | 14.3% |
| Obesity | 10.4% | 13.9% |
| Smoking | 13.4% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 78% | 67% |
| Cervical screening, women 50-64 | 82% | 75% |
| Blood pressure controlled (hypertension, under 80) | 73% | 68% |
| Blood pressure checked in last 5 years (45+) | 89% | 87% |
| Diabetes: blood pressure on target | 75% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 65% | 57% |
| Diabetes: annual foot check | 86% | 78% |
| Asthma: annual review | 77% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Harleston Medical Practicethis surgery | – | 71 | 64% | 78% | Yes |
| Church Hill SurgeryDiss, IP21 4TX | 3.5 miles | 92 | 93% | 88% | Yes |
| Fressingfield Medical CentreEye, IP21 5PJ | 3.9 miles | 96 | 87% | 96% | Yes |
| Long Stratton Medical PartnershipNorwich, NR15 2UY | 6.8 miles | 57 | 58% | 81% | Yes |
| Bungay Medical CentreBungay, NR35 1LP | 6.8 miles | 69 | 82% | 83% | Yes |
| Parish Fields PracticeDiss, IP22 4WG | 8.2 miles | 74 | 62% | 82% | Yes |
| Lawns PracticeDiss, IP22 4WG | 8.2 miles | 74 | 67% | 86% | Yes |
| Eye Health CentreEye, IP23 7DD | 8.8 miles | 32 | 66% | 73% | Yes |
| Cutlers Hill SurgeryHalesworth, IP19 8SG | 9.6 miles | 92 | 87% | 85% | Yes |
| Beccles Medical CentreBeccles, NR34 9NX | 11.6 miles | 36 | 43% | 73% | Yes |
Church Hill Surgery is 3.5 miles away, scores 92 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Harleston Medical Practice taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Harleston Medical Practice was taking on new patients. You can register online through the NHS website or call the surgery on 01379 853217.
How do patients rate Harleston Medical Practice?
In the 2026 NHS GP Patient Survey, 78% of patients at Harleston Medical Practice said their overall experience was good. The England average is 77%. 64% found it easy to get through by phone (England 57%). Its GPScore is 71 out of 100, grade B, which puts it in the second-best 20% of GP surgeries in England.
What is the inspection rating for Harleston Medical Practice?
The Care Quality Commission, which inspects GP surgeries in England, rated Harleston Medical Practice as Outstanding at its last published inspection (report published 1 March 2019).
What are the opening times of Harleston Medical Practice?
Reception is open Monday 8:30am to 6:30pm, Tuesday 8:30am to 6:30pm, Wednesday 8:30am to 6pm, Thursday 8:30am to 6:30pm, Friday 8:30am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 5 November 2024. Bank holidays may differ.
How do I contact Harleston Medical Practice?
Call 01379 853217 or visit its website, www.harlestonsurgery.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is Harleston Doctors Surgery, Bullock Fair Close, Harleston, IP20 9AT.
Does Harleston Medical Practice have a branch surgery?
Yes. Harleston Medical Practice also runs Paddock Road Surgery (Paddock Road, Harleston, IP20 9AR). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Harleston Medical Practice?
Around 7,966 patients are registered (January 2025). The surgery is part of South Norfolk Hip PCN, a group of local surgeries that share staff and services, in the Norfolk and Suffolk NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.