GP surgery in South Norfolk
Long Stratton Medical Partnership
Swan Lane Surgery, Swan Lane, Long Stratton, Tharston, Norwich, NR15 2UY
Scores 57 out of 100, average for a GP surgery in England. 81% of patients say their experience is good and 58% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2024. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 43
- Easy to get through on the phone43
- Easy to contact online42
- Good experience of getting in touch47
- Did not wait too long for the appointment45
Quality of care 73
- Patients rate the surgery as good58
- Patients got what they needed51
- Doctors and nurses listen79
- Patients trust the staff90
- Inspection rating (Good)50
- Health checks and screening done70
- Meets NHS clinical targets83
- Children vaccinated on time67
What patients say
114 patients answered the 2026 NHS survey about this surgery.
58%
find the phone easy
about the England average (57%)
81%
say their experience is good
above the England average (77%)
+6
change since last year
2025: 76% · 2026: 81%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 58% | 57% | 52% |
| Easy to contact via website | 55% | 58% | 39% |
| Easy to contact via NHS App | 35% | 54% | 24% |
| Reception staff helpful | 89% | 85% | 91% |
| Seeing the same person | |||
| Has a preferred clinician | 34% | 31% | 36% |
| Sees preferred clinician | 34% | 42% | 36% |
| What happened when they got in touch | |||
| Knew what would happen next | 84% | 84% | 82% |
| Next steps within 2 days | 96% | 93% | 93% |
| Good experience of contacting | 74% | 73% | 68% |
| The appointment | |||
| Offered a choice of time or day | 49% | 57% | 59% |
| Waiting time was about right | 70% | 69% | 56% |
| Remote appointment | 10% | 26% | 14% |
| The doctor or nurse | |||
| Good at listening | 93% | 87% | 88% |
| Treated with care and concern | 93% | 86% | 89% |
| Considered mental wellbeing | 80% | 75% | 72% |
| Had all the information needed | 96% | 92% | 85% |
| Confidence and trust | 98% | 93% | 92% |
| Involved in decisions | 96% | 92% | 89% |
| Needs were met | 91% | 90% | 88% |
| Overall | |||
| Overall experience good | 81% | 77% | 76% |
| Living with a long-term condition | |||
| Confident managing conditions | 92% | 79% | 77% |
| Supported by local services | 68% | 70% | 72% |
| Discussed managing condition | 36% | 43% | 48% |
| Agreed a care plan | 57% | 46% | 35% |
Green means at least 2 points better than England, red at least 2 points worse. With about 114 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8:15am to 6pm |
| Tuesday | 8:15am to 6pm |
| Wednesday | 8:15am to 6pm |
| Thursday | 8:15am to 6pm |
| Friday | 8:15am to 6pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 25 April 2017. Bank holidays may differ.
- Address
- Swan Lane Surgery, Swan Lane, Long Stratton, Tharston, Norwich, NR15 2UY
- Phone
- 01508 530781
- [email protected]
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- South Norfolk Hip PCN (a group of local surgeries that share services)
- NHS code
- D82037 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Newton Flotman Surgery
- St. Marys Close, Newton Flotman, Norwich, NR15 1AH · 01508 470300
Access and facilities
- Disabled parking
- Disabled toilet
- Induction loop
- Step-free access
- Wheelchair access
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 16.8% | 15.2% |
| Diabetes | 9.3% | 7.9% |
| Asthma | 8.3% | 6.6% |
| COPD | 1.8% | 1.9% |
| Coronary heart disease | 3.7% | 3.0% |
| Depression | 11.7% | 14.3% |
| Obesity | 15.3% | 13.9% |
| Smoking | 9.4% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 77% | 67% |
| Cervical screening, women 50-64 | 80% | 75% |
| Blood pressure controlled (hypertension, under 80) | 70% | 68% |
| Blood pressure checked in last 5 years (45+) | 88% | 87% |
| Diabetes: blood pressure on target | 72% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 61% | 57% |
| Diabetes: annual foot check | 75% | 78% |
| Asthma: annual review | 68% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Long Stratton Medical Partnershipthis surgery | – | 57 | 58% | 81% | Yes |
| Church Hill SurgeryDiss, IP21 4TX | 4.3 miles | 92 | 93% | 88% | Yes |
| Harleston Medical PracticeHarleston, IP20 9AT | 6.8 miles | 71 | 64% | 78% | Yes |
| Windmill SurgeryWymondham, NR18 0AF | 7.2 miles | 78 | 69% | 87% | Yes |
| Wymondham Medical PartnershipWymondham, NR18 0RF | 7.2 miles | 54 | 55% | 81% | Yes |
| Heathgate Medical PracticeNorwich, NR14 7JT | 7.4 miles | 94 | 81% | 93% | Yes |
| Old Mill and Millgates Medical PracticeNorwich, NR14 7FA | 7.4 miles | 71 | 72% | 81% | Yes |
| Humbleyard PracticeNorwich, NR4 6TA | 7.7 miles | 6 | 25% | 55% | Yes |
| Attleborough SurgeryAttleborough, NR17 2AS | 8.9 miles | 12 | 30% | 62% | Yes |
| Uea Medical CentreNorwich, NR4 7TJ | 9.2 miles | 83 | 91% | 84% | Yes |
Church Hill Surgery is 4.3 miles away, scores 92 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Long Stratton Medical Partnership taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Long Stratton Medical Partnership was taking on new patients. You can register online through the NHS website or call the surgery on 01508 530781.
How do patients rate Long Stratton Medical Partnership?
In the 2026 NHS GP Patient Survey, 81% of patients at Long Stratton Medical Partnership said their overall experience was good. The England average is 77%. 58% found it easy to get through by phone (England 57%). Its GPScore is 57 out of 100, grade C, which puts it in the middle 20% of GP surgeries in England.
What is the inspection rating for Long Stratton Medical Partnership?
The Care Quality Commission, which inspects GP surgeries in England, rated Long Stratton Medical Partnership as Good at its last published inspection (report published 3 May 2024).
What are the opening times of Long Stratton Medical Partnership?
Reception is open Monday 8:15am to 6pm, Tuesday 8:15am to 6pm, Wednesday 8:15am to 6pm, Thursday 8:15am to 6pm, Friday 8:15am to 6pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 25 April 2017. Bank holidays may differ.
How do I contact Long Stratton Medical Partnership?
Call 01508 530781. You can also book and order repeat prescriptions in the NHS App. The address is Swan Lane Surgery, Swan Lane, Long Stratton, Tharston, Norwich, NR15 2UY.
Does Long Stratton Medical Partnership have a branch surgery?
Yes. Long Stratton Medical Partnership also runs Newton Flotman Surgery (St. Marys Close, Newton Flotman, Norwich, NR15 1AH). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Long Stratton Medical Partnership?
Around 11,263 patients are registered (January 2025). The surgery is part of South Norfolk Hip PCN, a group of local surgeries that share staff and services, in the Norfolk and Suffolk NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.