GP surgery in Pool and Illogan
Harris Memorial Surgery
Robartes Terrace, Illogan, Redruth, TR16 4RX
Scores 29 out of 100, below average for a GP surgery in England. 77% of patients say their experience is good and 59% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2025. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 41
- Easy to get through on the phone44
- Easy to contact online79
- Good experience of getting in touch43
- Did not wait too long for the appointment28
Quality of care 17
- Patients rate the surgery as good41
- Patients got what they needed18
- Doctors and nurses listen17
- Patients trust the staff29
- Inspection rating (Good)50
- Health checks and screening done8
- Meets NHS clinical targets2
- Children vaccinated on time24
What patients say
173 patients answered the 2026 NHS survey about this surgery.
59%
find the phone easy
above the England average (57%)
77%
say their experience is good
about the England average (77%)
-5
change since last year
2025: 82% · 2026: 77%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 59% | 57% | 62% |
| Easy to contact via website | 71% | 58% | 59% |
| Easy to contact via NHS App | 61% | 54% | 60% |
| Reception staff helpful | 90% | 85% | 87% |
| Seeing the same person | |||
| Has a preferred clinician | 30% | 31% | 29% |
| Sees preferred clinician | 26% | 42% | 41% |
| What happened when they got in touch | |||
| Knew what would happen next | 84% | 84% | 89% |
| Next steps within 2 days | 90% | 93% | 89% |
| Good experience of contacting | 73% | 73% | 79% |
| The appointment | |||
| Offered a choice of time or day | 53% | 57% | 44% |
| Waiting time was about right | 64% | 69% | 65% |
| Remote appointment | 32% | 26% | 26% |
| The doctor or nurse | |||
| Good at listening | 81% | 87% | 83% |
| Treated with care and concern | 82% | 86% | 82% |
| Considered mental wellbeing | 71% | 75% | 80% |
| Had all the information needed | 89% | 92% | 92% |
| Confidence and trust | 91% | 93% | 91% |
| Involved in decisions | 85% | 92% | 92% |
| Needs were met | 85% | 90% | 89% |
| Overall | |||
| Overall experience good | 77% | 77% | 82% |
| Living with a long-term condition | |||
| Confident managing conditions | 74% | 79% | 80% |
| Supported by local services | 61% | 70% | 80% |
| Discussed managing condition | 38% | 43% | 45% |
| Agreed a care plan | 43% | 46% | 38% |
Green means at least 2 points better than England, red at least 2 points worse. With about 173 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 8pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | 9am to 1pm |
| Sunday | Closed |
Confirmed by the surgery on 12 May 2025. Bank holidays may differ.
- Address
- Robartes Terrace, Illogan, Redruth, TR16 4RX
- Phone
- 01209 842449
- [email protected]
- Website
- www.harrismemorialsurgery.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- NHS code
- L82620 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Lanner
- Lanner Surgery, Lanner Moor, Redruth, TR16 6HT
Access and facilities
- Accessible toilets
- Baby-changing facilities
- Bariatric equipment: weight support
- Bus stop nearby
- Cycle parking
- Disability awareness and equality training for staff
- Disabled car parking
- Free NHS WiFi
- Free on-site car parking
- Hearing loop or induction loop: helps to improve sound for hearing aid users
- Step-free access at entrances and exits
- Step-free access throughout
- Toilets
- Translation services
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 17.9% | 15.2% |
| Diabetes | 9.1% | 7.9% |
| Asthma | 8.2% | 6.6% |
| COPD | 2.9% | 1.9% |
| Coronary heart disease | 5.8% | 3.0% |
| Depression | 20.1% | 14.3% |
| Obesity | 16.4% | 13.9% |
| Smoking | 13.9% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 71% | 67% |
| Cervical screening, women 50-64 | 66% | 75% |
| Blood pressure controlled (hypertension, under 80) | 65% | 68% |
| Blood pressure checked in last 5 years (45+) | 91% | 87% |
| Diabetes: blood pressure on target | 73% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 56% | 57% |
| Diabetes: annual foot check | 74% | 78% |
| Asthma: annual review | 49% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Harris Memorial Surgerythis surgery | – | 29 | 59% | 77% | Yes |
| Carn to Coast Health CentresRedruth, TR15 3DU | 1.4 miles | 2 | 24% | 54% | Yes |
| Leatside Health CentreRedruth, TR15 1AU | 1.8 miles | 42 | 48% | 75% | Yes |
| Veor SurgeryCamborne, TR14 8SN | 2.9 miles | 23 | 59% | 71% | Yes |
| Chacewater Health CentreTruro, TR4 8QS | 5.0 miles | 92 | 87% | 95% | Yes |
| St. Agnes SurgerySt. Agnes, TR5 0TN | 5.3 miles | 84 | 68% | 93% | Yes |
| Godolphin HealthCamborne, TR14 0LB | 5.4 miles | 78 | 55% | 87% | Yes |
| Bodriggy Health CentreHayle, TR27 4PB | 7.6 miles | 85 | 84% | 90% | Yes |
| Carnon Downs SurgeryTruro, TR3 6JD | 7.9 miles | 80 | 83% | 87% | Yes |
| Perranporth SurgeryPerranporth, TR6 0PS | 8.4 miles | 73 | 69% | 85% | Yes |
Leatside Health Centre is 1.8 miles away, scores 42 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Harris Memorial Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Harris Memorial Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 01209 842449.
How do patients rate Harris Memorial Surgery?
In the 2026 NHS GP Patient Survey, 77% of patients at Harris Memorial Surgery said their overall experience was good. The England average is 77%. 59% found it easy to get through by phone (England 57%). Its GPScore is 29 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
What is the inspection rating for Harris Memorial Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated Harris Memorial Surgery as Good at its last published inspection (report published 21 March 2025).
What are the opening times of Harris Memorial Surgery?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 8pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday 9am to 1pm, Sunday closed. The surgery last confirmed these times on 12 May 2025. Bank holidays may differ.
How do I contact Harris Memorial Surgery?
Call 01209 842449 or visit its website, www.harrismemorialsurgery.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is Robartes Terrace, Illogan, Redruth, TR16 4RX.
Does Harris Memorial Surgery have a branch surgery?
Yes. Harris Memorial Surgery also runs Lanner (Lanner Surgery, Lanner Moor, Redruth, TR16 6HT). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Harris Memorial Surgery?
Around 6,305 patients are registered (January 2025).
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.