GP surgery in Cornwall
St. Agnes Surgery
Pengarth Road, St. Agnes, TR5 0TN
Scores 84 out of 100, excellent for a GP surgery in England. 93% of patients say their experience is good and 68% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2016. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 70
- Easy to get through on the phone62
- Easy to contact online57
- Good experience of getting in touch76
- Did not wait too long for the appointment64
Quality of care 93
- Patients rate the surgery as good92
- Patients got what they needed99
- Doctors and nurses listen98
- Patients trust the staff96
- Inspection rating (Good)50
- Health checks and screening done58
- Meets NHS clinical targets41
- Children vaccinated on time31
What patients say
104 patients answered the 2026 NHS survey about this surgery.
68%
find the phone easy
well above the England average (57%)
93%
say their experience is good
well above the England average (77%)
+2
change since last year
2025: 91% · 2026: 93%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 68% | 57% | 64% |
| Easy to contact via website | 61% | 58% | 63% |
| Easy to contact via NHS App | 67% | 54% | 83% |
| Reception staff helpful | 90% | 85% | 94% |
| Seeing the same person | |||
| Has a preferred clinician | 35% | 31% | 39% |
| Sees preferred clinician | 65% | 42% | 54% |
| What happened when they got in touch | |||
| Knew what would happen next | 89% | 84% | 89% |
| Next steps within 2 days | 92% | 93% | 99% |
| Good experience of contacting | 84% | 73% | 80% |
| The appointment | |||
| Offered a choice of time or day | 65% | 57% | 72% |
| Waiting time was about right | 76% | 69% | 90% |
| Remote appointment | 15% | 26% | 11% |
| The doctor or nurse | |||
| Good at listening | 98% | 87% | 96% |
| Treated with care and concern | 99% | 86% | 99% |
| Considered mental wellbeing | 91% | 75% | 89% |
| Had all the information needed | 100% | 92% | 97% |
| Confidence and trust | 99% | 93% | 98% |
| Involved in decisions | 99% | 92% | 99% |
| Needs were met | 99% | 90% | 97% |
| Overall | |||
| Overall experience good | 93% | 77% | 91% |
| Living with a long-term condition | |||
| Confident managing conditions | 81% | 79% | 88% |
| Supported by local services | 73% | 70% | 79% |
| Discussed managing condition | 57% | 43% | 52% |
| Agreed a care plan | 62% | 46% | 40% |
Green means at least 2 points better than England, red at least 2 points worse. With about 104 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 23 October 2025. Bank holidays may differ.
- Address
- Pengarth Road, St. Agnes, TR5 0TN
- Phone
- 01872 553881
- [email protected]
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Coastal (Kernow) PCN (a group of local surgeries that share services)
- NHS code
- L82054 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Mount Hawke
- The Surgery, Short Cross Road, Mount Hawke, Truro, TR4 8UE
Access and facilities
- Accessible toilets
- Baby-changing facilities
- Cycle parking
- Disabled car parking
- Free NHS WiFi
- Free on-site car parking
- Translation services
- Wheelchair access throughout
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 8 November 2016
This rating is 9 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 14.9% | 15.2% |
| Diabetes | 5.6% | 7.9% |
| Asthma | 6.5% | 6.6% |
| COPD | 2.0% | 1.9% |
| Coronary heart disease | 4.2% | 3.0% |
| Depression | 9.1% | 14.3% |
| Obesity | 11.1% | 13.9% |
| Smoking | 11.8% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 77% | 67% |
| Cervical screening, women 50-64 | 77% | 75% |
| Blood pressure controlled (hypertension, under 80) | 67% | 68% |
| Blood pressure checked in last 5 years (45+) | 90% | 87% |
| Diabetes: blood pressure on target | 80% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 58% | 57% |
| Diabetes: annual foot check | 90% | 78% |
| Asthma: annual review | 65% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| St. Agnes Surgerythis surgery | – | 84 | 68% | 93% | Yes |
| Perranporth SurgeryPerranporth, TR6 0PS | 3.2 miles | 73 | 69% | 85% | Yes |
| Chacewater Health CentreTruro, TR4 8QS | 4.3 miles | 92 | 87% | 95% | Yes |
| Harris Memorial SurgeryRedruth, TR16 4RX | 5.3 miles | 29 | 59% | 77% | Yes |
| Leatside Health CentreRedruth, TR15 1AU | 5.4 miles | 42 | 48% | 75% | Yes |
| Carn to Coast Health CentresRedruth, TR15 3DU | 6.5 miles | 2 | 24% | 54% | Yes |
| Three Spires Medical PracticeTruro, TR1 2JA | 7.4 miles | 83 | 67% | 92% | Yes |
| Lander Medical PracticeTruro, TR1 2JA | 7.4 miles | 71 | 66% | 84% | Yes |
| Carnon Downs SurgeryTruro, TR3 6JD | 7.8 miles | 80 | 83% | 87% | Yes |
| Veor SurgeryCamborne, TR14 8SN | 8.2 miles | 23 | 59% | 71% | Yes |
Common questions
Is St. Agnes Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), St. Agnes Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 01872 553881.
How do patients rate St. Agnes Surgery?
In the 2026 NHS GP Patient Survey, 93% of patients at St. Agnes Surgery said their overall experience was good. The England average is 77%. 68% found it easy to get through by phone (England 57%). Its GPScore is 84 out of 100, grade A, which puts it in the top 20% of GP surgeries in England.
What is the inspection rating for St. Agnes Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated St. Agnes Surgery as Good at its last published inspection (report published 8 November 2016).
What are the opening times of St. Agnes Surgery?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 23 October 2025. Bank holidays may differ.
How do I contact St. Agnes Surgery?
Call 01872 553881. You can also book and order repeat prescriptions in the NHS App. The address is Pengarth Road, St. Agnes, TR5 0TN.
Does St. Agnes Surgery have a branch surgery?
Yes. St. Agnes Surgery also runs Mount Hawke (The Surgery, Short Cross Road, Mount Hawke, Truro, TR4 8UE). Patients register with the practice and can usually be seen at either site.
How many patients are registered at St. Agnes Surgery?
Around 9,243 patients are registered (January 2025). The surgery is part of Coastal (Kernow) PCN, a group of local surgeries that share staff and services, in the Cornwall and the Isles of Scilly NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.