GP surgery in Stratford-on-Avon
Hastings House Surgery
Rivers Way, Wellesbourne, Warwick, CV35 9RH
Scores 94 out of 100, excellent for a GP surgery in England. 89% of patients say their experience is good and 74% find it easy to get through on the phone (England: 77% and 57%). It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 90
- Easy to get through on the phone73
- Easy to contact online87
- Good experience of getting in touch91
- Did not wait too long for the appointment88
Quality of care 94
- Patients rate the surgery as good84
- Patients got what they needed84
- Doctors and nurses listen93
- Patients trust the staff87
- Inspection rating (Not rated)–
- Health checks and screening done42
- Meets NHS clinical targets83
- Children vaccinated on time82
What patients say
131 patients answered the 2026 NHS survey about this surgery.
74%
find the phone easy
well above the England average (57%)
89%
say their experience is good
well above the England average (77%)
-2
change since last year
2025: 91% · 2026: 89%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 74% | 57% | 68% |
| Easy to contact via website | 76% | 58% | 69% |
| Easy to contact via NHS App | 68% | 54% | 63% |
| Reception staff helpful | 97% | 85% | 93% |
| Seeing the same person | |||
| Has a preferred clinician | 36% | 31% | 36% |
| Sees preferred clinician | 64% | 42% | 52% |
| What happened when they got in touch | |||
| Knew what would happen next | 93% | 84% | 90% |
| Next steps within 2 days | 98% | 93% | 98% |
| Good experience of contacting | 90% | 73% | 91% |
| The appointment | |||
| Offered a choice of time or day | 70% | 57% | 66% |
| Waiting time was about right | 86% | 69% | 80% |
| Remote appointment | 10% | 26% | 28% |
| The doctor or nurse | |||
| Good at listening | 96% | 87% | 97% |
| Treated with care and concern | 98% | 86% | 96% |
| Considered mental wellbeing | 85% | 75% | 85% |
| Had all the information needed | 95% | 92% | 99% |
| Confidence and trust | 98% | 93% | 98% |
| Involved in decisions | 98% | 92% | 96% |
| Needs were met | 96% | 90% | 99% |
| Overall | |||
| Overall experience good | 89% | 77% | 91% |
| Living with a long-term condition | |||
| Confident managing conditions | 91% | 79% | 83% |
| Supported by local services | 85% | 70% | 82% |
| Discussed managing condition | 49% | 43% | 48% |
| Agreed a care plan | 43% | 46% | 52% |
Green means at least 2 points better than England, red at least 2 points worse. With about 131 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 8:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 8:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 22 November 2024. Bank holidays may differ.
- Address
- Rivers Way, Wellesbourne, Warwick, CV35 9RH
- Phone
- 01789 840245
- Website
- www.hastingshouse.org.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Dene and Stour Valleys PCN (a group of local surgeries that share services)
- NHS code
- M84030 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Little Thatch
- Warwick Road, Kineton, CV35 0HN · 01926 640491
Access and facilities
- Accessible toilets
- Baby-changing facilities
- Cycle parking
- Disabled car parking
- Enhanced lighting
- Free NHS WiFi
- Free on-site car parking
- Hearing loop or induction loop: helps to improve sound for hearing aid users
- Lift
- Pharmacy
- Step-free access at entrances and exits
- Step-free access throughout
- Toilets
- Translation services
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
No inspection rating has been published for this surgery.
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 18.6% | 15.2% |
| Diabetes | 6.7% | 7.9% |
| Asthma | 8.0% | 6.6% |
| COPD | 2.0% | 1.9% |
| Coronary heart disease | 3.2% | 3.0% |
| Depression | 17.8% | 14.3% |
| Obesity | 11.2% | 13.9% |
| Smoking | 8.9% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 73% | 67% |
| Cervical screening, women 50-64 | 78% | 75% |
| Blood pressure controlled (hypertension, under 80) | 68% | 68% |
| Blood pressure checked in last 5 years (45+) | 87% | 87% |
| Diabetes: blood pressure on target | 69% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 53% | 57% |
| Diabetes: annual foot check | 79% | 78% |
| Asthma: annual review | 67% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Hastings House Surgerythis surgery | – | 94 | 74% | 89% | Yes |
| Vale of Red HorseWarwick, CV35 0LP | 4.4 miles | 95 | 87% | 95% | Yes |
| Bridge House Medical CentreStratford-upon-Avon, CV37 6HE | 4.9 miles | 82 | 83% | 87% | Yes |
| Trinity Court SurgeryStratford-upon-Avon, CV37 6HJ | 5.0 miles | 66 | 68% | 83% | Yes |
| Chase Meadow Health CentreWarwick, CV34 6JY | 5.0 miles | 81 | 57% | 91% | Yes |
| Rother House Medical CentreStratford-upon-Avon, CV37 6PP | 5.1 miles | 90 | 84% | 88% | Yes |
| Whitnash Medical CentreLeamington Spa, CV31 2LT | 5.4 miles | 47 | 53% | 74% | Yes |
| Warwick Gates Fam.hth.ctrWarwick, CV34 6DZ | 5.5 miles | 42 | 63% | 73% | Yes |
| Priory Medical CentreWarwick, CV34 4NA | 6.0 miles | 40 | 51% | 76% | Yes |
| Budbrooke Medical CentreWarwick, CV35 8SA | 6.1 miles | 99 | 98% | 100% | Yes |
Common questions
Is Hastings House Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Hastings House Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 01789 840245.
How do patients rate Hastings House Surgery?
In the 2026 NHS GP Patient Survey, 89% of patients at Hastings House Surgery said their overall experience was good. The England average is 77%. 74% found it easy to get through by phone (England 57%). Its GPScore is 94 out of 100, grade A, which puts it in the top 20% of GP surgeries in England.
What are the opening times of Hastings House Surgery?
Reception is open Monday 8am to 8:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 8:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 22 November 2024. Bank holidays may differ.
How do I contact Hastings House Surgery?
Call 01789 840245 or visit its website, www.hastingshouse.org.uk. You can also book and order repeat prescriptions in the NHS App. The address is Rivers Way, Wellesbourne, Warwick, CV35 9RH.
Does Hastings House Surgery have a branch surgery?
Yes. Hastings House Surgery also runs Little Thatch (Warwick Road, Kineton, CV35 0HN). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Hastings House Surgery?
Around 13,266 patients are registered (January 2025). The surgery is part of Dene and Stour Valleys PCN, a group of local surgeries that share staff and services, in the Coventry and Warwickshire NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.