GP surgery in Hartlepool
Havelock Grange Practice
Park Road, Hartlepool, TS24 7PW
Scores 12 out of 100, poor for a GP surgery in England. 60% of patients say their experience is good and 30% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2016. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 6
- Easy to get through on the phone5
- Easy to contact online6
- Good experience of getting in touch6
- Did not wait too long for the appointment22
Quality of care 27
- Patients rate the surgery as good6
- Patients got what they needed30
- Doctors and nurses listen54
- Patients trust the staff57
- Inspection rating (Good)50
- Health checks and screening done65
- Meets NHS clinical targets62
- Children vaccinated on time35
What patients say
125 patients answered the 2026 NHS survey about this surgery.
30%
find the phone easy
well below the England average (57%)
60%
say their experience is good
well below the England average (77%)
-10
change since last year
2025: 70% · 2026: 60%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 30% | 57% | 18% |
| Easy to contact via website | 32% | 58% | 26% |
| Easy to contact via NHS App | 32% | 54% | 38% |
| Reception staff helpful | 82% | 85% | 85% |
| Seeing the same person | |||
| Has a preferred clinician | 29% | 31% | 30% |
| Sees preferred clinician | 26% | 42% | 26% |
| What happened when they got in touch | |||
| Knew what would happen next | 77% | 84% | 68% |
| Next steps within 2 days | 90% | 93% | 94% |
| Good experience of contacting | 54% | 73% | 55% |
| The appointment | |||
| Offered a choice of time or day | 41% | 57% | 46% |
| Waiting time was about right | 61% | 69% | 70% |
| Remote appointment | 30% | 26% | 29% |
| The doctor or nurse | |||
| Good at listening | 89% | 87% | 79% |
| Treated with care and concern | 88% | 86% | 84% |
| Considered mental wellbeing | 83% | 75% | 69% |
| Had all the information needed | 88% | 92% | 96% |
| Confidence and trust | 94% | 93% | 91% |
| Involved in decisions | 87% | 92% | 83% |
| Needs were met | 88% | 90% | 92% |
| Overall | |||
| Overall experience good | 60% | 77% | 70% |
| Living with a long-term condition | |||
| Confident managing conditions | 73% | 79% | 50% |
| Supported by local services | 77% | 70% | 70% |
| Discussed managing condition | 45% | 43% | 41% |
| Agreed a care plan | 50% | 46% | 49% |
Green means at least 2 points better than England, red at least 2 points worse. With about 125 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8:30am to 6pm |
| Tuesday | 8:30am to 6pm |
| Wednesday | 8:30am to 6pm |
| Thursday | 8:30am to 6pm |
| Friday | 8:30am to 6pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 26 September 2024. Bank holidays may differ.
- Address
- Park Road, Hartlepool, TS24 7PW
- Phone
- 01429 272000
- Website
- www.havelockgrangepractice.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- One Life Hartlepool PCN (a group of local surgeries that share services)
- NHS code
- A81031 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Brierton Medical Centre
- Earlsferry Road, Hartlepool, TS25 4AZ
Access and facilities
- Disabled parking
- Disabled toilet
- Induction loop
- Signing service
- Step-free access
- Wheelchair access
- Baby changing facility
- Parent and child parking
- Baby changing facility
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 7 July 2016
This rating is 10 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Outstanding |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 17.5% | 15.2% |
| Diabetes | 8.5% | 7.9% |
| Asthma | 8.5% | 6.6% |
| COPD | 3.3% | 1.9% |
| Coronary heart disease | 3.9% | 3.0% |
| Depression | 12.7% | 14.3% |
| Obesity | 21.1% | 13.9% |
| Smoking | 19.1% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 69% | 67% |
| Cervical screening, women 50-64 | 68% | 75% |
| Blood pressure controlled (hypertension, under 80) | 71% | 68% |
| Blood pressure checked in last 5 years (45+) | 89% | 87% |
| Diabetes: blood pressure on target | 74% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 58% | 57% |
| Diabetes: annual foot check | 70% | 78% |
| Asthma: annual review | 79% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Havelock Grange Practicethis surgery | – | 12 | 30% | 60% | Yes |
| Chadwick PracticeHartlepool, TS24 7PW | under 0.1 miles | 54 | 50% | 75% | Yes |
| Bankhouse SurgeryHartlepool, TS24 7PW | under 0.1 miles | 19 | 44% | 74% | Yes |
| West Quay Medical PracticeHartlepool, TS26 8DB | 0.2 miles | 42 | 55% | 80% | Yes |
| Gladstone House SurgeryHartlepool, TS26 8DF | 0.3 miles | 19 | 42% | 58% | Yes |
| McKenzie House SurgeryHartlepool, TS25 1QU | 0.7 miles | 21 | 35% | 68% | Yes |
| Hart Medical PracticeHartlepool, TS24 9DN | 1.6 miles | 25 | 52% | 75% | Yes |
| The Headland Medical CentreHartlepool, TS24 0NZ | 1.6 miles | 65 | 74% | 76% | Yes |
| The Patel PracticeHartlepool, TS25 1AX | 1.8 miles | 80 | 91% | 89% | Yes |
| McKenzie Group PracticeHartlepool, TS25 3DQ | 1.8 miles | 7 | 21% | 54% | Yes |
Chadwick Practice is under 0.1 miles away, scores 54 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Havelock Grange Practice taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Havelock Grange Practice was taking on new patients. You can register online through the NHS website or call the surgery on 01429 272000.
How do patients rate Havelock Grange Practice?
In the 2026 NHS GP Patient Survey, 60% of patients at Havelock Grange Practice said their overall experience was good. The England average is 77%. 30% found it easy to get through by phone (England 57%). Its GPScore is 12 out of 100, grade E, which puts it in the bottom 20% of GP surgeries in England.
What is the inspection rating for Havelock Grange Practice?
The Care Quality Commission, which inspects GP surgeries in England, rated Havelock Grange Practice as Good at its last published inspection (report published 7 July 2016).
What are the opening times of Havelock Grange Practice?
Reception is open Monday 8:30am to 6pm, Tuesday 8:30am to 6pm, Wednesday 8:30am to 6pm, Thursday 8:30am to 6pm, Friday 8:30am to 6pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 26 September 2024. Bank holidays may differ.
How do I contact Havelock Grange Practice?
Call 01429 272000 or visit its website, www.havelockgrangepractice.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is Park Road, Hartlepool, TS24 7PW.
Does Havelock Grange Practice have a branch surgery?
Yes. Havelock Grange Practice also runs Brierton Medical Centre (Earlsferry Road, Hartlepool, TS25 4AZ). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Havelock Grange Practice?
Around 13,708 patients are registered (January 2025). The surgery is part of One Life Hartlepool PCN, a group of local surgeries that share staff and services, in the North East and North Cumbria NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.