GP surgery in Hartlepool
West Quay Medical Practice
Health Centre, Victoria Road, Hartlepool, TS26 8DB
Scores 42 out of 100, average for a GP surgery in England. 80% of patients say their experience is good and 55% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2018. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 40
- Easy to get through on the phone37
- Easy to contact online5
- Good experience of getting in touch41
- Did not wait too long for the appointment60
Quality of care 46
- Patients rate the surgery as good51
- Patients got what they needed40
- Doctors and nurses listen81
- Patients trust the staff40
- Inspection rating (Good)50
- Health checks and screening done48
- Meets NHS clinical targets13
- Children vaccinated on time24
What patients say
103 patients answered the 2026 NHS survey about this surgery.
55%
find the phone easy
below the England average (57%)
79%
say their experience is good
above the England average (77%)
-5
change since last year
2025: 84% · 2026: 80%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 55% | 57% | 54% |
| Easy to contact via website | 31% | 58% | 56% |
| Easy to contact via NHS App | 31% | 54% | 54% |
| Reception staff helpful | 89% | 85% | 87% |
| Seeing the same person | |||
| Has a preferred clinician | 41% | 31% | 51% |
| Sees preferred clinician | 59% | 42% | 42% |
| What happened when they got in touch | |||
| Knew what would happen next | 93% | 84% | 84% |
| Next steps within 2 days | 99% | 93% | 93% |
| Good experience of contacting | 72% | 73% | 76% |
| The appointment | |||
| Offered a choice of time or day | 63% | 57% | 47% |
| Waiting time was about right | 75% | 69% | 69% |
| Remote appointment | 21% | 26% | 15% |
| The doctor or nurse | |||
| Good at listening | 93% | 87% | 92% |
| Treated with care and concern | 88% | 86% | 92% |
| Considered mental wellbeing | 81% | 75% | 79% |
| Had all the information needed | 91% | 92% | 94% |
| Confidence and trust | 92% | 93% | 97% |
| Involved in decisions | 88% | 92% | 94% |
| Needs were met | 90% | 90% | 95% |
| Overall | |||
| Overall experience good | 79% | 77% | 84% |
| Living with a long-term condition | |||
| Confident managing conditions | 72% | 79% | 72% |
| Supported by local services | 73% | 70% | 58% |
| Discussed managing condition | 42% | 43% | 50% |
| Agreed a care plan | 63% | 46% | 53% |
Green means at least 2 points better than England, red at least 2 points worse. With about 103 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 8:30am to 1pm 2pm to 6pm |
| Tuesday | 8:30am to 1pm 2pm to 6pm |
| Wednesday | 8:30am to 1pm 2pm to 6pm |
| Thursday | 8:30am to 1pm 2pm to 6pm |
| Friday | 8:30am to 1pm 2pm to 6pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 21 November 2024. Bank holidays may differ.
- Address
- Health Centre, Victoria Road, Hartlepool, TS26 8DB
- Phone
- 01429 278179
- Website
- www.westquaymedicalpractice.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Hartlepool PCN (a group of local surgeries that share services)
- NHS code
- A81060 · NHS profile
Access and facilities
- Braille translation service
- Disabled parking
- Disabled toilet
- Induction loop
- Signing service
- Step-free access
- Text relay
- Wheelchair access
- Pram park
- Car parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 1 January 2018
This rating is 8 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 17.7% | 15.2% |
| Diabetes | 8.8% | 7.9% |
| Asthma | 7.6% | 6.6% |
| COPD | 2.5% | 1.9% |
| Coronary heart disease | 3.9% | 3.0% |
| Depression | 13.1% | 14.3% |
| Obesity | 21.6% | 13.9% |
| Smoking | 14.6% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 72% | 67% |
| Cervical screening, women 50-64 | 70% | 75% |
| Blood pressure controlled (hypertension, under 80) | 76% | 68% |
| Blood pressure checked in last 5 years (45+) | 92% | 87% |
| Diabetes: blood pressure on target | 79% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 61% | 57% |
| Diabetes: annual foot check | 59% | 78% |
| Asthma: annual review | 63% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| West Quay Medical Practicethis surgery | – | 42 | 55% | 80% | Yes |
| Gladstone House SurgeryHartlepool, TS26 8DF | 0.1 mile | 19 | 42% | 58% | Yes |
| Chadwick PracticeHartlepool, TS24 7PW | 0.2 miles | 54 | 50% | 75% | Yes |
| Bankhouse SurgeryHartlepool, TS24 7PW | 0.2 miles | 19 | 44% | 74% | Yes |
| Havelock Grange PracticeHartlepool, TS24 7PW | 0.2 miles | 12 | 30% | 60% | Yes |
| McKenzie House SurgeryHartlepool, TS25 1QU | 0.9 miles | 21 | 35% | 68% | Yes |
| Hart Medical PracticeHartlepool, TS24 9DN | 1.3 miles | 25 | 52% | 75% | Yes |
| The Headland Medical CentreHartlepool, TS24 0NZ | 1.6 miles | 65 | 74% | 76% | Yes |
| West View Millenium Surgery AHartlepool, TS24 9LJ | 1.7 miles | 46 | 70% | 78% | Yes |
| McKenzie Group PracticeHartlepool, TS25 3DQ | 1.9 miles | 7 | 21% | 54% | Yes |
Chadwick Practice is 0.2 miles away, scores 54 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is West Quay Medical Practice taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), West Quay Medical Practice was taking on new patients. You can register online through the NHS website or call the surgery on 01429 278179.
How do patients rate West Quay Medical Practice?
In the 2026 NHS GP Patient Survey, 80% of patients at West Quay Medical Practice said their overall experience was good. The England average is 77%. 55% found it easy to get through by phone (England 57%). Its GPScore is 42 out of 100, grade C, which puts it in the middle 20% of GP surgeries in England.
What is the inspection rating for West Quay Medical Practice?
The Care Quality Commission, which inspects GP surgeries in England, rated West Quay Medical Practice as Good at its last published inspection (report published 1 January 2018).
What are the opening times of West Quay Medical Practice?
Reception is open Monday 8:30am to 1pm 2pm to 6pm, Tuesday 8:30am to 1pm 2pm to 6pm, Wednesday 8:30am to 1pm 2pm to 6pm, Thursday 8:30am to 1pm 2pm to 6pm, Friday 8:30am to 1pm 2pm to 6pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 21 November 2024. Bank holidays may differ.
How do I contact West Quay Medical Practice?
Call 01429 278179 or visit its website, www.westquaymedicalpractice.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is Health Centre, Victoria Road, Hartlepool, TS26 8DB.
How many patients are registered at West Quay Medical Practice?
Around 6,287 patients are registered (January 2025). The surgery is part of Hartlepool PCN, a group of local surgeries that share staff and services, in the North East and North Cumbria NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.