GP surgery in Hartlepool
Hart Medical Practice
Surgery Lane, Wells Avenue, Hartlepool, TS24 9DN
Scores 25 out of 100, below average for a GP surgery in England. 75% of patients say their experience is good and 52% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2018. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 24
- Easy to get through on the phone32
- Easy to contact online18
- Good experience of getting in touch30
- Did not wait too long for the appointment28
Quality of care 29
- Patients rate the surgery as good37
- Patients got what they needed22
- Doctors and nurses listen25
- Patients trust the staff16
- Inspection rating (Good)50
- Health checks and screening done80
- Meets NHS clinical targets36
- Children vaccinated on time32
What patients say
98 patients answered the 2026 NHS survey about this surgery.
52%
find the phone easy
below the England average (57%)
75%
say their experience is good
about the England average (77%)
+13
change since last year
2025: 62% · 2026: 75%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 52% | 57% | 41% |
| Easy to contact via website | 42% | 58% | 45% |
| Easy to contact via NHS App | 41% | 54% | 41% |
| Reception staff helpful | 80% | 85% | 72% |
| Seeing the same person | |||
| Has a preferred clinician | 48% | 31% | 34% |
| Sees preferred clinician | 25% | 42% | 44% |
| What happened when they got in touch | |||
| Knew what would happen next | 76% | 84% | 66% |
| Next steps within 2 days | 92% | 93% | 98% |
| Good experience of contacting | 68% | 73% | 52% |
| The appointment | |||
| Offered a choice of time or day | 55% | 57% | 52% |
| Waiting time was about right | 63% | 69% | 45% |
| Remote appointment | 27% | 26% | 29% |
| The doctor or nurse | |||
| Good at listening | 83% | 87% | 83% |
| Treated with care and concern | 84% | 86% | 82% |
| Considered mental wellbeing | 64% | 75% | 66% |
| Had all the information needed | 93% | 92% | 81% |
| Confidence and trust | 88% | 93% | 90% |
| Involved in decisions | 85% | 92% | 89% |
| Needs were met | 86% | 90% | 91% |
| Overall | |||
| Overall experience good | 75% | 77% | 62% |
| Living with a long-term condition | |||
| Confident managing conditions | 74% | 79% | 69% |
| Supported by local services | 69% | 70% | 59% |
| Discussed managing condition | 42% | 43% | 34% |
| Agreed a care plan | 36% | 46% | 27% |
Green means at least 2 points better than England, red at least 2 points worse. With about 98 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 8am to 6pm |
| Tuesday | 8am to 6pm |
| Wednesday | 8am to 6pm |
| Thursday | 8am to 6pm |
| Friday | 8am to 6pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 11 May 2023. Bank holidays may differ.
- Address
- Surgery Lane, Wells Avenue, Hartlepool, TS24 9DN
- Phone
- 01429 282600
- Website
- www.hartmedicalpractice.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Hartlepool PCN (a group of local surgeries that share services)
- NHS code
- A81041 · NHS profile
Access and facilities
- Braille translation service
- Disabled parking
- Disabled toilet
- Induction loop
- Signing service
- Step-free access
- Text relay
- Wheelchair access
- Baby changing facility
- Children’s play area
- Parent and baby room
- Baby changing facility
- Car parking
- Cycle parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 5 June 2018
This rating is 8 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 19.3% | 15.2% |
| Diabetes | 9.7% | 7.9% |
| Asthma | 6.3% | 6.6% |
| COPD | 3.5% | 1.9% |
| Coronary heart disease | 4.4% | 3.0% |
| Depression | 16.2% | 14.3% |
| Obesity | 23.7% | 13.9% |
| Smoking | 16.6% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 75% | 67% |
| Cervical screening, women 50-64 | 75% | 75% |
| Blood pressure controlled (hypertension, under 80) | 80% | 68% |
| Blood pressure checked in last 5 years (45+) | 92% | 87% |
| Diabetes: blood pressure on target | 85% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 62% | 57% |
| Diabetes: annual foot check | 91% | 78% |
| Asthma: annual review | 67% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Hart Medical Practicethis surgery | – | 25 | 52% | 75% | Yes |
| West View Millenium Surgery AHartlepool, TS24 9LJ | 0.4 miles | 46 | 70% | 78% | Yes |
| Gladstone House SurgeryHartlepool, TS26 8DF | 1.3 miles | 19 | 42% | 58% | Yes |
| West Quay Medical PracticeHartlepool, TS26 8DB | 1.3 miles | 42 | 55% | 80% | Yes |
| Chadwick PracticeHartlepool, TS24 7PW | 1.6 miles | 54 | 50% | 75% | Yes |
| Bankhouse SurgeryHartlepool, TS24 7PW | 1.6 miles | 19 | 44% | 74% | Yes |
| Havelock Grange PracticeHartlepool, TS24 7PW | 1.6 miles | 12 | 30% | 60% | Yes |
| The Headland Medical CentreHartlepool, TS24 0NZ | 1.7 miles | 65 | 74% | 76% | Yes |
| McKenzie House SurgeryHartlepool, TS25 1QU | 2.3 miles | 21 | 35% | 68% | Yes |
| McKenzie Group PracticeHartlepool, TS25 3DQ | 3.1 miles | 7 | 21% | 54% | Yes |
West View Millenium Surgery A is 0.4 miles away, scores 46 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Hart Medical Practice taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Hart Medical Practice was taking on new patients. You can register online through the NHS website or call the surgery on 01429 282600.
How do patients rate Hart Medical Practice?
In the 2026 NHS GP Patient Survey, 75% of patients at Hart Medical Practice said their overall experience was good. The England average is 77%. 52% found it easy to get through by phone (England 57%). Its GPScore is 25 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
What is the inspection rating for Hart Medical Practice?
The Care Quality Commission, which inspects GP surgeries in England, rated Hart Medical Practice as Good at its last published inspection (report published 5 June 2018).
What are the opening times of Hart Medical Practice?
Reception is open Monday 8am to 6pm, Tuesday 8am to 6pm, Wednesday 8am to 6pm, Thursday 8am to 6pm, Friday 8am to 6pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 11 May 2023. Bank holidays may differ.
How do I contact Hart Medical Practice?
Call 01429 282600 or visit its website, www.hartmedicalpractice.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is Surgery Lane, Wells Avenue, Hartlepool, TS24 9DN.
How many patients are registered at Hart Medical Practice?
Around 9,432 patients are registered (January 2025). The surgery is part of Hartlepool PCN, a group of local surgeries that share staff and services, in the North East and North Cumbria NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.