GP surgery in North Warwickshire
Hazelwood Group Practice
27 Parkfield Road, Coleshill, Birmingham, B46 3LD
Scores 14 out of 100, poor for a GP surgery in England. 71% of patients say their experience is good and 28% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2025. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 12
- Easy to get through on the phone4
- Easy to contact online3
- Good experience of getting in touch6
- Did not wait too long for the appointment47
Quality of care 21
- Patients rate the surgery as good24
- Patients got what they needed33
- Doctors and nurses listen32
- Patients trust the staff40
- Inspection rating (Good)50
- Health checks and screening done7
- Meets NHS clinical targets39
- Children vaccinated on time57
What patients say
100 patients answered the 2026 NHS survey about this surgery.
28%
find the phone easy
well below the England average (57%)
71%
say their experience is good
below the England average (77%)
-2
change since last year
2025: 73% · 2026: 71%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 28% | 57% | 41% |
| Easy to contact via website | 28% | 58% | 29% |
| Easy to contact via NHS App | 40% | 54% | 53% |
| Reception staff helpful | 77% | 85% | 87% |
| Seeing the same person | |||
| Has a preferred clinician | 38% | 31% | 34% |
| Sees preferred clinician | 19% | 42% | 36% |
| What happened when they got in touch | |||
| Knew what would happen next | 81% | 84% | 86% |
| Next steps within 2 days | 89% | 93% | 98% |
| Good experience of contacting | 54% | 73% | 63% |
| The appointment | |||
| Offered a choice of time or day | 32% | 57% | 41% |
| Waiting time was about right | 71% | 69% | 74% |
| Remote appointment | 38% | 26% | 30% |
| The doctor or nurse | |||
| Good at listening | 85% | 87% | 85% |
| Treated with care and concern | 84% | 86% | 85% |
| Considered mental wellbeing | 68% | 75% | 80% |
| Had all the information needed | 87% | 92% | 94% |
| Confidence and trust | 92% | 93% | 93% |
| Involved in decisions | 88% | 92% | 95% |
| Needs were met | 89% | 90% | 91% |
| Overall | |||
| Overall experience good | 71% | 77% | 73% |
| Living with a long-term condition | |||
| Confident managing conditions | 77% | 79% | 85% |
| Supported by local services | 55% | 70% | 69% |
| Discussed managing condition | 32% | 43% | 32% |
| Agreed a care plan | 34% | 46% | 42% |
Green means at least 2 points better than England, red at least 2 points worse. With about 100 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Opening times and contact
| Monday | 8am to 1pm 2pm to 6pm |
| Tuesday | 8am to 1pm 2pm to 6pm |
| Wednesday | 8am to 1pm 2pm to 6pm |
| Thursday | 8am to 1pm 2pm to 6pm |
| Friday | 8am to 1pm 2pm to 6pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 20 July 2023. Bank holidays may differ.
- Address
- 27 Parkfield Road, Coleshill, Birmingham, B46 3LD
- Phone
- 01675 463165
- [email protected]
- Website
- www.hazelwoodgrouppractice.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Apollo Warwickshire North (a group of local surgeries that share services)
- NHS code
- M84042 · NHS profile
Access and facilities
- Disabled parking
- Disabled toilet
- Text relay
- Wheelchair access
- Baby changing facility
- Baby changing facility
- Car parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 17.7% | 15.2% |
| Diabetes | 7.2% | 7.9% |
| Asthma | 6.1% | 6.6% |
| COPD | 2.0% | 1.9% |
| Coronary heart disease | 3.1% | 3.0% |
| Depression | 15.1% | 14.3% |
| Obesity | 14.3% | 13.9% |
| Smoking | 9.0% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 76% | 67% |
| Cervical screening, women 50-64 | 78% | 75% |
| Blood pressure controlled (hypertension, under 80) | 52% | 68% |
| Blood pressure checked in last 5 years (45+) | 89% | 87% |
| Diabetes: blood pressure on target | 67% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 58% | 57% |
| Diabetes: annual foot check | 66% | 78% |
| Asthma: annual review | 40% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Hazelwood Group Practicethis surgery | – | 14 | 28% | 71% | Yes |
| Croft Medical CentreBirmingham, B37 7WB | 1.6 miles | 9 | 41% | 62% | Yes |
| Kingshurst Medical PracticeBirmingham, B37 6BE | 1.7 miles | 6 | 34% | 59% | Yes |
| Arran Medical CentreBirmingham, B36 0SZ | 1.8 miles | 44 | 64% | 80% | Yes |
| Green Lane SurgeryBirmingham, B36 0SZ | 1.8 miles | 46 | 49% | 84% | Yes |
| The Castle PracticeBirmingham, B36 0HH | 2.2 miles | 35 | 48% | 74% | Yes |
| Satis HouseBirmingham, B46 1TH | 2.2 miles | 31 | 48% | 74% | Yes |
| Nsc Bosworth HubBirmingham, B37 5BU | 2.3 miles | – | – | – | – |
| Bosworth Medical GroupBirmingham, B37 5BU | 2.3 miles | 16 | 40% | 69% | Yes |
| The Harlequin SurgeryBirmingham, B34 7BP | 3.0 miles | 16 | 49% | 65% | Yes |
Arran Medical Centre is 1.8 miles away, scores 44 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Hazelwood Group Practice taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Hazelwood Group Practice was taking on new patients. You can register online through the NHS website or call the surgery on 01675 463165.
How do patients rate Hazelwood Group Practice?
In the 2026 NHS GP Patient Survey, 71% of patients at Hazelwood Group Practice said their overall experience was good. The England average is 77%. 28% found it easy to get through by phone (England 57%). Its GPScore is 14 out of 100, grade E, which puts it in the bottom 20% of GP surgeries in England.
What is the inspection rating for Hazelwood Group Practice?
The Care Quality Commission, which inspects GP surgeries in England, rated Hazelwood Group Practice as Good at its last published inspection (report published 30 December 2025).
What are the opening times of Hazelwood Group Practice?
Reception is open Monday 8am to 1pm 2pm to 6pm, Tuesday 8am to 1pm 2pm to 6pm, Wednesday 8am to 1pm 2pm to 6pm, Thursday 8am to 1pm 2pm to 6pm, Friday 8am to 1pm 2pm to 6pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 20 July 2023. Bank holidays may differ.
How do I contact Hazelwood Group Practice?
Call 01675 463165 or visit its website, www.hazelwoodgrouppractice.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is 27 Parkfield Road, Coleshill, Birmingham, B46 3LD.
How many patients are registered at Hazelwood Group Practice?
Around 10,404 patients are registered (January 2025). The surgery is part of Apollo Warwickshire North, a group of local surgeries that share staff and services, in the Coventry and Warwickshire NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.