GP surgery in Bracebridge
Brant Road & Springcliffe Surgery
291 Brant Road, Lincoln, LN5 9AB
Scores 32 out of 100, below average for a GP surgery in England. 71% of patients say their experience is good and 48% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2016. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 44
- Easy to get through on the phone24
- Easy to contact online83
- Good experience of getting in touch23
- Did not wait too long for the appointment75
Quality of care 20
- Patients rate the surgery as good23
- Patients got what they needed16
- Doctors and nurses listen44
- Patients trust the staff12
- Inspection rating (Good)50
- Health checks and screening done35
- Meets NHS clinical targets45
- Children vaccinated on time77
What patients say
89 patients answered the 2026 NHS survey about this surgery.
48%
find the phone easy
well below the England average (57%)
70%
say their experience is good
below the England average (77%)
-10
change since last year
2025: 81% · 2026: 71%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 48% | 57% | 50% |
| Easy to contact via website | 73% | 58% | 66% |
| Easy to contact via NHS App | 58% | 54% | 53% |
| Reception staff helpful | 77% | 85% | 90% |
| Seeing the same person | |||
| Has a preferred clinician | 35% | 31% | 37% |
| Sees preferred clinician | 39% | 42% | 51% |
| What happened when they got in touch | |||
| Knew what would happen next | 82% | 84% | 89% |
| Next steps within 2 days | 81% | 93% | 99% |
| Good experience of contacting | 66% | 73% | 79% |
| The appointment | |||
| Offered a choice of time or day | 64% | 57% | 68% |
| Waiting time was about right | 80% | 69% | 86% |
| Remote appointment | 36% | 26% | 31% |
| The doctor or nurse | |||
| Good at listening | 87% | 87% | 89% |
| Treated with care and concern | 84% | 86% | 86% |
| Considered mental wellbeing | 70% | 75% | 77% |
| Had all the information needed | 92% | 92% | 92% |
| Confidence and trust | 87% | 93% | 92% |
| Involved in decisions | 89% | 92% | 86% |
| Needs were met | 85% | 90% | 87% |
| Overall | |||
| Overall experience good | 70% | 77% | 81% |
| Living with a long-term condition | |||
| Confident managing conditions | 73% | 79% | 78% |
| Supported by local services | 68% | 70% | 80% |
| Discussed managing condition | 28% | 43% | 42% |
| Agreed a care plan | 53% | 46% | 41% |
Green means at least 2 points better than England, red at least 2 points worse. With about 89 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 7:30am to 8pm |
| Thursday | 7:30am to 6:30pm |
| Friday | 8am to 8pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 8 June 2026. Bank holidays may differ.
- Address
- 291 Brant Road, Lincoln, LN5 9AB
- Phone
- 01522 724411
- [email protected]
- Website
- brantroadsurgery.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- South Lincoln PCN (a group of local surgeries that share services)
- NHS code
- C83078 · NHS profile
Access and facilities
- Accessible toilets
- Baby-changing facilities
- Bus stop nearby
- Children’s play area
- Cycle parking
- Disabled car parking
- Documents available in large print
- Free NHS WiFi
- Free on-site car parking
- High-back waiting room chairs
- Step-free access at entrances and exits
- Step-free access throughout
- Toilets
- Translation services
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 2 June 2016
This rating is 10 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 16.5% | 15.2% |
| Diabetes | 8.5% | 7.9% |
| Asthma | 7.4% | 6.6% |
| COPD | 1.9% | 1.9% |
| Coronary heart disease | 3.0% | 3.0% |
| Depression | 16.4% | 14.3% |
| Obesity | 13.5% | 13.9% |
| Smoking | 16.3% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 71% | 67% |
| Cervical screening, women 50-64 | 75% | 75% |
| Blood pressure controlled (hypertension, under 80) | 70% | 68% |
| Blood pressure checked in last 5 years (45+) | 90% | 87% |
| Diabetes: blood pressure on target | 76% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 57% | 57% |
| Diabetes: annual foot check | 81% | 78% |
| Asthma: annual review | 63% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Brant Road & Springcliffe Surgerythis surgery | – | 32 | 48% | 71% | Yes |
| The Heath SurgeryLincoln, LN4 2LA | 1.0 miles | 75 | 80% | 89% | Yes |
| Boultham Park Medical PracticeLincoln, LN6 7SS | 1.5 miles | 54 | 40% | 81% | Yes |
| Richmond Medical CentreLincoln, LN6 9AY | 1.7 miles | 71 | 50% | 84% | Yes |
| Heart of Lincoln Health GroupLincoln, LN5 7LB | 2.5 miles | 8 | 45% | 57% | Yes |
| Birchwood Medical PracticeLincoln, LN6 0QQ | 2.7 miles | 88 | 84% | 92% | Yes |
| The Woodland Medical PracticeLincoln, LN6 0QQ | 2.7 miles | 62 | 63% | 80% | Yes |
| Brayford Medical PracticeLincoln, LN1 1XP | 2.9 miles | 74 | 81% | 76% | Yes |
| Abbey Medical PracticeLincoln, LN2 5HR | 3.1 miles | 38 | 68% | 78% | Yes |
| Cliff House Medical PracticeLincoln, LN1 3LJ | 3.5 miles | 50 | 65% | 78% | Yes |
The Heath Surgery is 1.0 miles away, scores 75 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Brant Road & Springcliffe Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Brant Road & Springcliffe Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 01522 724411.
How do patients rate Brant Road & Springcliffe Surgery?
In the 2026 NHS GP Patient Survey, 71% of patients at Brant Road & Springcliffe Surgery said their overall experience was good. The England average is 77%. 48% found it easy to get through by phone (England 57%). Its GPScore is 32 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
What is the inspection rating for Brant Road & Springcliffe Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated Brant Road & Springcliffe Surgery as Good at its last published inspection (report published 2 June 2016).
What are the opening times of Brant Road & Springcliffe Surgery?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 7:30am to 8pm, Thursday 7:30am to 6:30pm, Friday 8am to 8pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 8 June 2026. Bank holidays may differ.
How do I contact Brant Road & Springcliffe Surgery?
Call 01522 724411 or visit its website, brantroadsurgery.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is 291 Brant Road, Lincoln, LN5 9AB.
How many patients are registered at Brant Road & Springcliffe Surgery?
Around 9,003 patients are registered (January 2025). The surgery is part of South Lincoln PCN, a group of local surgeries that share staff and services, in the Lincolnshire NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.