GP surgery in Braintree
Hedingham Medical Centre
10 Falcon Square, Castle Hedingham, Halstead, CO9 3BY
Scores 60 out of 100, good for a GP surgery in England. 83% of patients say their experience is good and 54% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2017. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 44
- Easy to get through on the phone35
- Easy to contact online4
- Good experience of getting in touch41
- Did not wait too long for the appointment72
Quality of care 79
- Patients rate the surgery as good63
- Patients got what they needed79
- Doctors and nurses listen82
- Patients trust the staff52
- Inspection rating (Good)50
- Health checks and screening done93
- Meets NHS clinical targets72
- Children vaccinated on time71
What patients say
107 patients answered the 2026 NHS survey about this surgery.
54%
find the phone easy
below the England average (57%)
83%
say their experience is good
above the England average (77%)
+10
change since last year
2025: 73% · 2026: 83%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 54% | 57% | 48% |
| Easy to contact via website | 29% | 58% | 14% |
| Easy to contact via NHS App | 37% | 54% | 38% |
| Reception staff helpful | 85% | 85% | 88% |
| Seeing the same person | |||
| Has a preferred clinician | 18% | 31% | 21% |
| Sees preferred clinician | 25% | 42% | 35% |
| What happened when they got in touch | |||
| Knew what would happen next | 86% | 84% | 82% |
| Next steps within 2 days | 97% | 93% | 92% |
| Good experience of contacting | 73% | 73% | 59% |
| The appointment | |||
| Offered a choice of time or day | 37% | 57% | 19% |
| Waiting time was about right | 79% | 69% | 78% |
| Remote appointment | 26% | 26% | 25% |
| The doctor or nurse | |||
| Good at listening | 94% | 87% | 86% |
| Treated with care and concern | 94% | 86% | 85% |
| Considered mental wellbeing | 83% | 75% | 70% |
| Had all the information needed | 96% | 92% | 89% |
| Confidence and trust | 94% | 93% | 90% |
| Involved in decisions | 96% | 92% | 90% |
| Needs were met | 95% | 90% | 82% |
| Overall | |||
| Overall experience good | 83% | 77% | 73% |
| Living with a long-term condition | |||
| Confident managing conditions | 71% | 79% | 82% |
| Supported by local services | 63% | 70% | 69% |
| Discussed managing condition | 36% | 43% | 44% |
| Agreed a care plan | 28% | 46% | 23% |
Green means at least 2 points better than England, red at least 2 points worse. With about 107 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8:30am to 1pm 2pm to 6:30pm |
| Tuesday | 8:30am to 1pm 2pm to 6:30pm |
| Wednesday | 8:30am to 1pm 2pm to 6:30pm |
| Thursday | 8:30am to 1pm 2pm to 6:30pm |
| Friday | 8:30am to 1pm 2pm to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 16 October 2024. Bank holidays may differ.
- Address
- 10 Falcon Square, Castle Hedingham, Halstead, CO9 3BY
- Phone
- 01787 461465
- [email protected]
- Website
- www.hedmed.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Colne Valley PCN (a group of local surgeries that share services)
- NHS code
- Y00293 · NHS profile
Branch surgeries
Run by this practice from another building. Patients register with the practice, not the branch.
- Great Yeldham Surgery
- 4 Bridge Street, Great Yeldham, Halstead, CO9 4HU
- Hedingham Medical Centre (Sible)
- Hilton House Surgery, 77 Swan Street, Sible Hedingham, Halstead, CO9 3HT
Access and facilities
- Accessible toilets
- Baby-changing facilities
- Bus stop nearby
- Disabled car parking
- Free NHS WiFi
- Free public WiFi
- Hearing loop or induction loop: helps to improve sound for hearing aid users
- Off-site car parking nearby
- Pharmacy
- Sign language interpreter available in-person
- Sign language interpreter available online
- Toilets
- Translation services
- Wheelchair access at entrances and exits
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 7 September 2017
This rating is 9 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Requires improvement |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 17.0% | 15.2% |
| Diabetes | 8.2% | 7.9% |
| Asthma | 7.7% | 6.6% |
| COPD | 1.7% | 1.9% |
| Coronary heart disease | 3.4% | 3.0% |
| Depression | 14.7% | 14.3% |
| Obesity | 11.3% | 13.9% |
| Smoking | 12.3% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 79% | 67% |
| Cervical screening, women 50-64 | 77% | 75% |
| Blood pressure controlled (hypertension, under 80) | 79% | 68% |
| Blood pressure checked in last 5 years (45+) | 92% | 87% |
| Diabetes: blood pressure on target | 87% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 66% | 57% |
| Diabetes: annual foot check | 88% | 78% |
| Asthma: annual review | 74% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Hedingham Medical Centrethis surgery | – | 60 | 54% | 83% | Yes |
| The Elizabeth Courtauld SurgeryHalstead, CO9 1EX | 3.8 miles | 51 | 48% | 79% | Yes |
| The Pump House SurgeryColchester, CO6 2SW | 6.0 miles | 39 | 46% | 76% | Yes |
| Clare Guildhall SurgerySudbury, CO10 8NY | 6.1 miles | 66 | 84% | 81% | Yes |
| The Freshford PracticeBraintree, CM7 4BQ | 6.3 miles | 98 | 95% | 91% | Yes |
| Hardwicke House Group PracticeSudbury, CO10 2AY | 6.3 miles | 55 | 48% | 79% | Yes |
| Church Lane SurgeryBraintree, CM7 5SN | 7.0 miles | 7 | 26% | 58% | Yes |
| Siam SurgerySudbury, CO10 2DZ | 7.6 miles | 71 | 59% | 87% | Yes |
| Mount Chambers Medical PracticeBraintree, CM7 9BY | 7.8 miles | 19 | 35% | 64% | Yes |
| Blyth's Meadow SurgeryBraintree, CM7 3JN | 8.0 miles | 67 | 67% | 87% | No |
The Freshford Practice is 6.3 miles away, scores 98 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Hedingham Medical Centre taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Hedingham Medical Centre was taking on new patients. You can register online through the NHS website or call the surgery on 01787 461465.
How do patients rate Hedingham Medical Centre?
In the 2026 NHS GP Patient Survey, 83% of patients at Hedingham Medical Centre said their overall experience was good. The England average is 77%. 54% found it easy to get through by phone (England 57%). Its GPScore is 60 out of 100, grade B, which puts it in the second-best 20% of GP surgeries in England.
What is the inspection rating for Hedingham Medical Centre?
The Care Quality Commission, which inspects GP surgeries in England, rated Hedingham Medical Centre as Good at its last published inspection (report published 7 September 2017).
What are the opening times of Hedingham Medical Centre?
Reception is open Monday 8:30am to 1pm 2pm to 6:30pm, Tuesday 8:30am to 1pm 2pm to 6:30pm, Wednesday 8:30am to 1pm 2pm to 6:30pm, Thursday 8:30am to 1pm 2pm to 6:30pm, Friday 8:30am to 1pm 2pm to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 16 October 2024. Bank holidays may differ.
How do I contact Hedingham Medical Centre?
Call 01787 461465 or visit its website, www.hedmed.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is 10 Falcon Square, Castle Hedingham, Halstead, CO9 3BY.
Does Hedingham Medical Centre have a branch surgery?
Yes. Hedingham Medical Centre also runs Great Yeldham Surgery (4 Bridge Street, Great Yeldham, Halstead, CO9 4HU) and Hedingham Medical Centre (Sible) (Hilton House Surgery, 77 Swan Street, Sible Hedingham, Halstead, CO9 3HT). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Hedingham Medical Centre?
Around 9,369 patients are registered (January 2025). The surgery is part of Colne Valley PCN, a group of local surgeries that share staff and services, in the Essex NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.