GP surgery in Banbury
Hightown Surgery
Hightown Gardens, Banbury, OX16 9DB
Scores 49 out of 100, average for a GP surgery in England. 82% of patients say their experience is good and 57% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2017. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 38
- Easy to get through on the phone40
- Easy to contact online70
- Good experience of getting in touch45
- Did not wait too long for the appointment25
Quality of care 63
- Patients rate the surgery as good61
- Patients got what they needed60
- Doctors and nurses listen48
- Patients trust the staff77
- Inspection rating (Good)50
- Health checks and screening done40
- Meets NHS clinical targets66
- Children vaccinated on time66
What patients say
118 patients answered the 2026 NHS survey about this surgery.
57%
find the phone easy
about the England average (57%)
82%
say their experience is good
above the England average (77%)
+2
change since last year
2025: 80% · 2026: 82%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 57% | 57% | 58% |
| Easy to contact via website | 66% | 58% | 58% |
| Easy to contact via NHS App | 52% | 54% | 48% |
| Reception staff helpful | 91% | 85% | 93% |
| Seeing the same person | |||
| Has a preferred clinician | 30% | 31% | 29% |
| Sees preferred clinician | 53% | 42% | 50% |
| What happened when they got in touch | |||
| Knew what would happen next | 94% | 84% | 92% |
| Next steps within 2 days | 87% | 93% | 97% |
| Good experience of contacting | 74% | 73% | 84% |
| The appointment | |||
| Offered a choice of time or day | 64% | 57% | 52% |
| Waiting time was about right | 62% | 69% | 58% |
| Remote appointment | 22% | 26% | 25% |
| The doctor or nurse | |||
| Good at listening | 88% | 87% | 89% |
| Treated with care and concern | 87% | 86% | 86% |
| Considered mental wellbeing | 78% | 75% | 72% |
| Had all the information needed | 97% | 92% | 93% |
| Confidence and trust | 97% | 93% | 96% |
| Involved in decisions | 96% | 92% | 96% |
| Needs were met | 93% | 90% | 95% |
| Overall | |||
| Overall experience good | 82% | 77% | 80% |
| Living with a long-term condition | |||
| Confident managing conditions | 85% | 79% | 75% |
| Supported by local services | 73% | 70% | 74% |
| Discussed managing condition | 50% | 43% | 43% |
| Agreed a care plan | 39% | 46% | 38% |
Green means at least 2 points better than England, red at least 2 points worse. With about 118 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 7:30am to 7pm |
| Tuesday | 7:30am to 6:30pm |
| Wednesday | 7:30am to 6:30pm |
| Thursday | 7:30am to 6:30pm |
| Friday | 7:30am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 22 July 2024. Bank holidays may differ.
- Address
- Hightown Gardens, Banbury, OX16 9DB
- Phone
- 01295 270722
- Website
- www.hightownsurgery.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Banbury Alliance PCN (a group of local surgeries that share services)
- NHS code
- K84059 · NHS profile
Access and facilities
- Accessible toilets
- Bariatric equipment: weight support
- Cycle parking
- Disabled car parking
- Free NHS WiFi
- Free on-site car parking
- Step-free access at entrances and exits
- Step-free access throughout
- Toilets
- Translation services
- Wheelchair access at entrances and exits
- Wheelchair access throughout
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 16 March 2017
This rating is 9 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 14.3% | 15.2% |
| Diabetes | 7.0% | 7.9% |
| Asthma | 6.6% | 6.6% |
| COPD | 1.7% | 1.9% |
| Coronary heart disease | 2.8% | 3.0% |
| Depression | 19.2% | 14.3% |
| Obesity | 15.4% | 13.9% |
| Smoking | 11.9% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 71% | 67% |
| Cervical screening, women 50-64 | 78% | 75% |
| Blood pressure controlled (hypertension, under 80) | 72% | 68% |
| Blood pressure checked in last 5 years (45+) | 89% | 87% |
| Diabetes: blood pressure on target | 79% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 50% | 57% |
| Diabetes: annual foot check | 85% | 78% |
| Asthma: annual review | 59% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Hightown Surgerythis surgery | – | 49 | 57% | 82% | Yes |
| Banbury Cross Health CentreBanbury, OX16 9AD | 0.5 miles | 12 | 50% | 68% | Yes |
| Windrush SurgeryBanbury, OX16 9SA | 0.6 miles | 34 | 56% | 66% | Yes |
| Woodlands SurgeryBanbury, OX16 3WT | 1.3 miles | 44 | 77% | 80% | Yes |
| Bloxham SurgeryBanbury, OX15 4ES | 2.8 miles | 93 | 83% | 89% | Yes |
| Cropredy SurgeryBanbury, OX17 1FB | 4.6 miles | 98 | 95% | 98% | Yes |
| Deddington Health CentreBanbury, OX15 0TQ | 4.8 miles | 55 | 46% | 86% | Yes |
| Sibford SurgeryBanbury, OX15 5RQ | 6.1 miles | 99 | 99% | 96% | Yes |
| Springfield SurgeryBrackley, NN13 6JJ | 7.8 miles | 85 | 67% | 88% | Yes |
| Brackley Medical CentreBrackley, NN13 6QZ | 8.4 miles | 58 | 65% | 82% | Yes |
Bloxham Surgery is 2.8 miles away, scores 93 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Hightown Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Hightown Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 01295 270722.
How do patients rate Hightown Surgery?
In the 2026 NHS GP Patient Survey, 82% of patients at Hightown Surgery said their overall experience was good. The England average is 77%. 57% found it easy to get through by phone (England 57%). Its GPScore is 49 out of 100, grade C, which puts it in the middle 20% of GP surgeries in England.
What is the inspection rating for Hightown Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated Hightown Surgery as Good at its last published inspection (report published 16 March 2017).
What are the opening times of Hightown Surgery?
Reception is open Monday 7:30am to 7pm, Tuesday 7:30am to 6:30pm, Wednesday 7:30am to 6:30pm, Thursday 7:30am to 6:30pm, Friday 7:30am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 22 July 2024. Bank holidays may differ.
How do I contact Hightown Surgery?
Call 01295 270722 or visit its website, www.hightownsurgery.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is Hightown Gardens, Banbury, OX16 9DB.
How many patients are registered at Hightown Surgery?
Around 12,349 patients are registered (January 2025). The surgery is part of Banbury Alliance PCN, a group of local surgeries that share staff and services, in the Thames Valley NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.