GP surgery in East Riding of Yorkshire
Holderness Health
Queen Street, Withernsea, HU19 2PZ
Scores 50 out of 100, average for a GP surgery in England. 83% of patients say their experience is good and 43% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2022. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 41
- Easy to get through on the phone17
- Easy to contact online58
- Good experience of getting in touch62
- Did not wait too long for the appointment43
Quality of care 60
- Patients rate the surgery as good65
- Patients got what they needed45
- Doctors and nurses listen34
- Patients trust the staff65
- Inspection rating (Good)50
- Health checks and screening done35
- Meets NHS clinical targets89
- Children vaccinated on time94
What patients say
182 patients answered the 2026 NHS survey about this surgery.
43%
find the phone easy
well below the England average (57%)
83%
say their experience is good
above the England average (77%)
+12
change since last year
2025: 71% · 2026: 83%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 43% | 57% | 32% |
| Easy to contact via website | 61% | 58% | 34% |
| Easy to contact via NHS App | 60% | 54% | 41% |
| Reception staff helpful | 83% | 85% | 82% |
| Seeing the same person | |||
| Has a preferred clinician | 21% | 31% | 31% |
| Sees preferred clinician | 22% | 42% | 16% |
| What happened when they got in touch | |||
| Knew what would happen next | 91% | 84% | 82% |
| Next steps within 2 days | 90% | 93% | 93% |
| Good experience of contacting | 79% | 73% | 63% |
| The appointment | |||
| Offered a choice of time or day | 58% | 57% | 44% |
| Waiting time was about right | 69% | 69% | 64% |
| Remote appointment | 19% | 26% | 29% |
| The doctor or nurse | |||
| Good at listening | 85% | 87% | 88% |
| Treated with care and concern | 93% | 86% | 88% |
| Considered mental wellbeing | 75% | 75% | 73% |
| Had all the information needed | 94% | 92% | 87% |
| Confidence and trust | 95% | 93% | 95% |
| Involved in decisions | 94% | 92% | 90% |
| Needs were met | 90% | 90% | 90% |
| Overall | |||
| Overall experience good | 83% | 77% | 71% |
| Living with a long-term condition | |||
| Confident managing conditions | 76% | 79% | 80% |
| Supported by local services | 76% | 70% | 63% |
| Discussed managing condition | 31% | 43% | 34% |
| Agreed a care plan | 45% | 46% | 29% |
Green means at least 2 points better than England, red at least 2 points worse. With about 182 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6pm |
| Tuesday | 8am to 6pm |
| Wednesday | 8am to 6pm |
| Thursday | 8am to 6pm |
| Friday | 8am to 6pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 18 September 2020. Bank holidays may differ.
- Address
- Queen Street, Withernsea, HU19 2PZ
- Phone
- 0333 332 4242
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Holderness PCN (a group of local surgeries that share services)
- NHS code
- B81025 · NHS profile
Branch surgeries
Run by this practice from another building. Patients register with the practice, not the branch.
- Chapel Lane Surgery
- Chapel Lane, Keyingham, Hull, HU12 9RA
- Church View Surgery
- 5 Market Hill, Hedon, Hull, HU12 8JE
- Hedon Group Practice
- Market Hill House, 4 Market Hill, Hedon, Hull, HU12 8JD
- Hodgson Lane Surgery
- Hodgson Lane, Roos, Hull, HU12 0LF
- St Patrick's Surgery
- St. Patricks Green, Patrington, Hull, HU12 0PH
Access and facilities
- Disabled parking
- Disabled toilet
- Induction loop
- Step-free access
- Wheelchair access
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 24.3% | 15.2% |
| Diabetes | 11.4% | 7.9% |
| Asthma | 7.6% | 6.6% |
| COPD | 3.8% | 1.9% |
| Coronary heart disease | 5.5% | 3.0% |
| Depression | 14.1% | 14.3% |
| Obesity | 16.7% | 13.9% |
| Smoking | 12.5% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 77% | 67% |
| Cervical screening, women 50-64 | 77% | 75% |
| Blood pressure controlled (hypertension, under 80) | 65% | 68% |
| Blood pressure checked in last 5 years (45+) | 84% | 87% |
| Diabetes: blood pressure on target | 74% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 58% | 57% |
| Diabetes: annual foot check | 82% | 78% |
| Asthma: annual review | 57% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Holderness Healththis surgery | – | 50 | 43% | 83% | Yes |
| Dr Ap KumarGrimsby, DN31 3AE | 11.4 miles | 86 | 74% | 91% | Yes |
| Stirling Medical Centre (Mathews)Grimsby, DN31 3AE | 11.4 miles | 36 | 66% | 70% | Yes |
| Greenlands SurgeryGrimsby, DN31 3AE | 11.4 miles | 98 | 93% | 98% | Yes |
| Open DoorGrimsby, DN32 7DL | 11.6 miles | 20 | 59% | 74% | Yes |
| Quayside Medical CentreGrimsby, DN32 7DL | 11.6 miles | 56 | 66% | 83% | Yes |
| Clee Health GroupCleethorpes, DN35 7XE | 11.7 miles | 68 | 68% | 82% | Yes |
| Beacon MedicalCleethorpes, DN35 8EB | 12.2 miles | 74 | 65% | 81% | Yes |
| Laurbel SurgeryHull, HU11 4AR | 12.4 miles | 76 | 83% | 79% | Yes |
| The Roxton PracticeImmingham, DN40 1JW | 12.4 miles | 42 | 42% | 71% | Yes |
Dr Ap Kumar is 11.4 miles away, scores 86 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Holderness Health taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Holderness Health was taking on new patients. You can register online through the NHS website or call the surgery on 0333 332 4242.
How do patients rate Holderness Health?
In the 2026 NHS GP Patient Survey, 83% of patients at Holderness Health said their overall experience was good. The England average is 77%. 43% found it easy to get through by phone (England 57%). Its GPScore is 50 out of 100, grade C, which puts it in the middle 20% of GP surgeries in England.
What is the inspection rating for Holderness Health?
The Care Quality Commission, which inspects GP surgeries in England, rated Holderness Health as Good at its last published inspection (report published 17 November 2022).
What are the opening times of Holderness Health?
Reception is open Monday 8am to 6pm, Tuesday 8am to 6pm, Wednesday 8am to 6pm, Thursday 8am to 6pm, Friday 8am to 6pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 18 September 2020. Bank holidays may differ.
How do I contact Holderness Health?
Call 0333 332 4242. You can also book and order repeat prescriptions in the NHS App. The address is Queen Street, Withernsea, HU19 2PZ.
Does Holderness Health have a branch surgery?
Yes. Holderness Health also runs Chapel Lane Surgery (Chapel Lane, Keyingham, Hull, HU12 9RA) and Church View Surgery (5 Market Hill, Hedon, Hull, HU12 8JE) and Hedon Group Practice (Market Hill House, 4 Market Hill, Hedon, Hull, HU12 8JD) and Hodgson Lane Surgery (Hodgson Lane, Roos, Hull, HU12 0LF) and St Patrick's Surgery (St. Patricks Green, Patrington, Hull, HU12 0PH). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Holderness Health?
Around 33,774 patients are registered (January 2025). The surgery is part of Holderness PCN, a group of local surgeries that share staff and services, in the Humber and North Yorkshire NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.