GP surgery in Telford
Hollinswood Surgery
Downemead, Telford, TF3 2EW
Scores 85 out of 100, excellent for a GP surgery in England. 93% of patients say their experience is good and 80% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2017. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 88
- Easy to get through on the phone82
- Easy to contact online61
- Good experience of getting in touch88
- Did not wait too long for the appointment82
Quality of care 76
- Patients rate the surgery as good92
- Patients got what they needed66
- Doctors and nurses listen82
- Patients trust the staff54
- Inspection rating (Good)50
- Health checks and screening done24
- Meets NHS clinical targets66
- Children vaccinated on time34
What patients say
109 patients answered the 2026 NHS survey about this surgery.
80%
find the phone easy
well above the England average (57%)
93%
say their experience is good
well above the England average (77%)
+8
change since last year
2025: 85% · 2026: 93%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 80% | 57% | 81% |
| Easy to contact via website | 63% | 58% | 64% |
| Easy to contact via NHS App | 68% | 54% | 58% |
| Reception staff helpful | 93% | 85% | 94% |
| Seeing the same person | |||
| Has a preferred clinician | 37% | 31% | 26% |
| Sees preferred clinician | 55% | 42% | 62% |
| What happened when they got in touch | |||
| Knew what would happen next | 87% | 84% | 88% |
| Next steps within 2 days | 93% | 93% | 97% |
| Good experience of contacting | 89% | 73% | 94% |
| The appointment | |||
| Offered a choice of time or day | 56% | 57% | 61% |
| Waiting time was about right | 83% | 69% | 74% |
| Remote appointment | 10% | 26% | 11% |
| The doctor or nurse | |||
| Good at listening | 93% | 87% | 91% |
| Treated with care and concern | 91% | 86% | 89% |
| Considered mental wellbeing | 89% | 75% | 82% |
| Had all the information needed | 95% | 92% | 94% |
| Confidence and trust | 94% | 93% | 92% |
| Involved in decisions | 99% | 92% | 92% |
| Needs were met | 93% | 90% | 89% |
| Overall | |||
| Overall experience good | 93% | 77% | 85% |
| Living with a long-term condition | |||
| Confident managing conditions | 85% | 79% | 80% |
| Supported by local services | 56% | 70% | 76% |
| Discussed managing condition | 31% | 43% | 46% |
| Agreed a care plan | 19% | 46% | 38% |
Green means at least 2 points better than England, red at least 2 points worse. With about 109 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Opening times and contact
| Monday | 8:30am to 6pm |
| Tuesday | 8:30am to 6pm |
| Wednesday | 8:30am to 6pm |
| Thursday | 8:30am to 6pm |
| Friday | 8:30am to 6pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 14 August 2024. Bank holidays may differ.
- Address
- Downemead, Telford, TF3 2EW
- Phone
- 01952 201144
- [email protected]
- Website
- www.hollinswoodpriorsleesurgery.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Wrekin PCN (a group of local surgeries that share services)
- NHS code
- M82057 · NHS profile
Branch surgeries
Run by this practice from another building. Patients register with the practice, not the branch.
- Holliwell Practice
- Deercote, Telford, TF3 2BH
- Priorslee (Mishra)
- Priorslee Medical Practice, Glen Cottage, Priorslee, Telford, TF2 9SW · 01952 299251
Access and facilities
- Car parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 7 August 2017
This rating is 9 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 12.3% | 15.2% |
| Diabetes | 7.0% | 7.9% |
| Asthma | 5.1% | 6.6% |
| COPD | 1.4% | 1.9% |
| Coronary heart disease | 2.5% | 3.0% |
| Depression | 11.1% | 14.3% |
| Obesity | 9.2% | 13.9% |
| Smoking | 14.2% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 60% | 67% |
| Cervical screening, women 50-64 | 68% | 75% |
| Blood pressure controlled (hypertension, under 80) | 56% | 68% |
| Blood pressure checked in last 5 years (45+) | 77% | 87% |
| Diabetes: blood pressure on target | 75% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 52% | 57% |
| Diabetes: annual foot check | 77% | 78% |
| Asthma: annual review | 71% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Hollinswood Surgerythis surgery | – | 85 | 80% | 93% | Yes |
| TeldocTelford, TF3 2BF | 0.8 miles | 1 | 6% | 52% | Yes |
| Stirchley Medical PracticeTelford, TF3 1FB | 1.3 miles | 15 | 32% | 74% | Yes |
| Dawley Medical PracticeTelford, TF4 2AA | 1.4 miles | 12 | 52% | 60% | Yes |
| Charlton Medical PracticeTelford, TF2 6AQ | 1.5 miles | 34 | 41% | 75% | Yes |
| Court Street Medical PracticeTelford, TF7 5EE | 2.4 miles | 45 | 71% | 79% | Yes |
| Shifnal & Priorslee Medical PracticeShifnal, TF11 8DD | 2.7 miles | 9 | 12% | 52% | Yes |
| Woodside Medical PracticeTelford, TF7 5NR | 2.8 miles | 4 | 39% | 55% | Yes |
| Donnington Medical PracticeTelford, TF2 8EA | 2.8 miles | 3 | 22% | 53% | Yes |
| Ironbridge Medical PracticeTelford, TF8 7DT | 3.6 miles | 21 | 61% | 68% | Yes |
Common questions
Is Hollinswood Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Hollinswood Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 01952 201144.
How do patients rate Hollinswood Surgery?
In the 2026 NHS GP Patient Survey, 93% of patients at Hollinswood Surgery said their overall experience was good. The England average is 77%. 80% found it easy to get through by phone (England 57%). Its GPScore is 85 out of 100, grade A, which puts it in the top 20% of GP surgeries in England.
What is the inspection rating for Hollinswood Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated Hollinswood Surgery as Good at its last published inspection (report published 7 August 2017).
What are the opening times of Hollinswood Surgery?
Reception is open Monday 8:30am to 6pm, Tuesday 8:30am to 6pm, Wednesday 8:30am to 6pm, Thursday 8:30am to 6pm, Friday 8:30am to 6pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 14 August 2024. Bank holidays may differ.
How do I contact Hollinswood Surgery?
Call 01952 201144 or visit its website, www.hollinswoodpriorsleesurgery.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is Downemead, Telford, TF3 2EW.
Does Hollinswood Surgery have a branch surgery?
Yes. Hollinswood Surgery also runs Holliwell Practice (Deercote, Telford, TF3 2BH) and Priorslee (Mishra) (Priorslee Medical Practice, Glen Cottage, Priorslee, Telford, TF2 9SW). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Hollinswood Surgery?
Around 7,595 patients are registered (January 2025). The surgery is part of Wrekin PCN, a group of local surgeries that share staff and services, in the Shropshire, Telford and Wrekin NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.