GP surgery in Telford
Teldoc
Brunel Road, Malinslee, Telford, TF3 2BF
Scores 1 out of 100, poor for a GP surgery in England. 52% of patients say their experience is good and 6% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2025. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 1
- Easy to get through on the phone0
- Easy to contact online1
- Good experience of getting in touch1
- Did not wait too long for the appointment6
Quality of care 4
- Patients rate the surgery as good2
- Patients got what they needed7
- Doctors and nurses listen17
- Patients trust the staff6
- Inspection rating (Good)50
- Health checks and screening done17
- Meets NHS clinical targets52
- Children vaccinated on time46
What patients say
108 patients answered the 2026 NHS survey about this surgery.
6%
find the phone easy
well below the England average (57%)
52%
say their experience is good
well below the England average (77%)
+5
change since last year
2025: 47% · 2026: 52%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 6% | 57% | 10% |
| Easy to contact via website | 19% | 58% | 29% |
| Easy to contact via NHS App | 37% | 54% | 24% |
| Reception staff helpful | 70% | 85% | 59% |
| Seeing the same person | |||
| Has a preferred clinician | 21% | 31% | 14% |
| Sees preferred clinician | 15% | 42% | 21% |
| What happened when they got in touch | |||
| Knew what would happen next | 71% | 84% | 74% |
| Next steps within 2 days | 92% | 93% | 89% |
| Good experience of contacting | 42% | 73% | 37% |
| The appointment | |||
| Offered a choice of time or day | 31% | 57% | 22% |
| Waiting time was about right | 50% | 69% | 39% |
| Remote appointment | 40% | 26% | 33% |
| The doctor or nurse | |||
| Good at listening | 81% | 87% | 74% |
| Treated with care and concern | 77% | 86% | 65% |
| Considered mental wellbeing | 62% | 75% | 55% |
| Had all the information needed | 82% | 92% | 85% |
| Confidence and trust | 84% | 93% | 83% |
| Involved in decisions | 78% | 92% | 83% |
| Needs were met | 81% | 90% | 71% |
| Overall | |||
| Overall experience good | 52% | 77% | 47% |
| Living with a long-term condition | |||
| Confident managing conditions | 83% | 79% | 59% |
| Supported by local services | 49% | 70% | 51% |
| Discussed managing condition | 34% | 43% | 27% |
| Agreed a care plan | 20% | 46% | 47% |
Green means at least 2 points better than England, red at least 2 points worse. With about 108 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 7 November 2025. Bank holidays may differ.
- Address
- Brunel Road, Malinslee, Telford, TF3 2BF
- Phone
- 0330 053 6456
- Website
- www.teldoc.org
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Teldoc PCN (a group of local surgeries that share services)
- NHS code
- Y01929 · NHS profile
Branch surgeries
Run by this practice from another building. Patients register with the practice, not the branch.
- Aqueduct
- Trinity Health, Majestic Way, Telford, TF4 3RB
- Hadley Health Centre
- High Street, Hadley, Telford, TF1 5NG
- Highfields Clinic
- Waterloo Road, Hadley Hollow, Telford, TF1 5NX
- Lawley Medical Practice
- Farriers Green, Lawley Bank, Telford, TF4 2LL
- Oakengates Medical Practice
- 27 Limes Walk, Oakengates, Telford, TF2 6JJ
- Teldoc Towergate House
- Ground Floor Towergate House, Euston Way, Town Centre, Telford, TF3 4LY
- Leegomery
- 27 Lawton Farm Way, Leegomery, Telford, TF1 6PP
- Madeley
- Church Street, Madeley, Telford, TF7 5BU
Access and facilities
- Accessible toilets
- Baby-changing facilities
- Bus stop nearby
- Cycle parking
- Disabled car parking
- Free NHS WiFi
- Free on-site car parking
- Hearing loop or induction loop: helps to improve sound for hearing aid users
- Lift
- Pharmacy
- Step-free access at entrances and exits
- Step-free access throughout
- Toilets
- Wheelchair access at entrances and exits
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 13.0% | 15.2% |
| Diabetes | 8.3% | 7.9% |
| Asthma | 6.5% | 6.6% |
| COPD | 1.7% | 1.9% |
| Coronary heart disease | 2.5% | 3.0% |
| Depression | 20.2% | 14.3% |
| Obesity | 11.9% | 13.9% |
| Smoking | 16.3% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 69% | 67% |
| Cervical screening, women 50-64 | 74% | 75% |
| Blood pressure controlled (hypertension, under 80) | 60% | 68% |
| Blood pressure checked in last 5 years (45+) | 84% | 87% |
| Diabetes: blood pressure on target | 67% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 52% | 57% |
| Diabetes: annual foot check | 58% | 78% |
| Asthma: annual review | 51% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Teldocthis surgery | – | 1 | 6% | 52% | Yes |
| Dawley Medical PracticeTelford, TF4 2AA | 0.7 miles | 12 | 52% | 60% | Yes |
| Hollinswood SurgeryTelford, TF3 2EW | 0.8 miles | 85 | 80% | 93% | Yes |
| Stirchley Medical PracticeTelford, TF3 1FB | 1.5 miles | 15 | 32% | 74% | Yes |
| Charlton Medical PracticeTelford, TF2 6AQ | 1.5 miles | 34 | 41% | 75% | Yes |
| Court Street Medical PracticeTelford, TF7 5EE | 2.3 miles | 45 | 71% | 79% | Yes |
| Woodside Medical PracticeTelford, TF7 5NR | 2.4 miles | 4 | 39% | 55% | Yes |
| Donnington Medical PracticeTelford, TF2 8EA | 3.1 miles | 3 | 22% | 53% | Yes |
| Wellington Medical PracticeTelford, TF1 1PZ | 3.1 miles | 2 | 23% | 55% | Yes |
| Ironbridge Medical PracticeTelford, TF8 7DT | 3.1 miles | 21 | 61% | 68% | Yes |
Dawley Medical Practice is 0.7 miles away, scores 12 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Teldoc taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Teldoc was taking on new patients. You can register online through the NHS website or call the surgery on 0330 053 6456.
How do patients rate Teldoc?
In the 2026 NHS GP Patient Survey, 52% of patients at Teldoc said their overall experience was good. The England average is 77%. 6% found it easy to get through by phone (England 57%). Its GPScore is 1 out of 100, grade E, which puts it in the bottom 20% of GP surgeries in England.
What is the inspection rating for Teldoc?
The Care Quality Commission, which inspects GP surgeries in England, rated Teldoc as Good at its last published inspection (report published 26 June 2025).
What are the opening times of Teldoc?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 7 November 2025. Bank holidays may differ.
How do I contact Teldoc?
Call 0330 053 6456 or visit its website, www.teldoc.org. You can also book and order repeat prescriptions in the NHS App. The address is Brunel Road, Malinslee, Telford, TF3 2BF.
Does Teldoc have a branch surgery?
Yes. Teldoc also runs Aqueduct (Trinity Health, Majestic Way, Telford, TF4 3RB) and Hadley Health Centre (High Street, Hadley, Telford, TF1 5NG) and Highfields Clinic (Waterloo Road, Hadley Hollow, Telford, TF1 5NX) and Lawley Medical Practice (Farriers Green, Lawley Bank, Telford, TF4 2LL) and Oakengates Medical Practice (27 Limes Walk, Oakengates, Telford, TF2 6JJ) and Teldoc Towergate House (Ground Floor Towergate House, Euston Way, Town Centre, Telford, TF3 4LY) and Leegomery (27 Lawton Farm Way, Leegomery, Telford, TF1 6PP) and Madeley (Church Street, Madeley, Telford, TF7 5BU). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Teldoc?
Around 52,556 patients are registered (January 2025). The surgery is part of Teldoc PCN, a group of local surgeries that share staff and services, in the Shropshire, Telford and Wrekin NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.