GP surgery in Preston
Issa Medical Centre - Patel
73 St Gregory Road, Deepdale, Preston, PR1 6YA
Scores 65 out of 100, good for a GP surgery in England. 83% of patients say their experience is good and 69% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2023. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 61
- Easy to get through on the phone63
- Easy to contact online38
- Good experience of getting in touch56
- Did not wait too long for the appointment64
Quality of care 67
- Patients rate the surgery as good63
- Patients got what they needed64
- Doctors and nurses listen91
- Patients trust the staff93
- Inspection rating (Good)50
- Health checks and screening done36
- Meets NHS clinical targets24
- Children vaccinated on time19
What patients say
100 patients answered the 2026 NHS survey about this surgery.
69%
find the phone easy
well above the England average (57%)
83%
say their experience is good
above the England average (77%)
+2
change since last year
2025: 80% · 2026: 83%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 69% | 57% | 61% |
| Easy to contact via website | 53% | 58% | 58% |
| Easy to contact via NHS App | 74% | 54% | 69% |
| Reception staff helpful | 93% | 85% | 82% |
| Seeing the same person | |||
| Has a preferred clinician | 33% | 31% | 50% |
| Sees preferred clinician | 46% | 42% | 43% |
| What happened when they got in touch | |||
| Knew what would happen next | 84% | 84% | 85% |
| Next steps within 2 days | 94% | 93% | 93% |
| Good experience of contacting | 78% | 73% | 73% |
| The appointment | |||
| Offered a choice of time or day | 68% | 57% | 60% |
| Waiting time was about right | 76% | 69% | 79% |
| Remote appointment | 20% | 26% | 40% |
| The doctor or nurse | |||
| Good at listening | 96% | 87% | 94% |
| Treated with care and concern | 94% | 86% | 84% |
| Considered mental wellbeing | 89% | 75% | 78% |
| Had all the information needed | 94% | 92% | 94% |
| Confidence and trust | 99% | 93% | 97% |
| Involved in decisions | 94% | 92% | 94% |
| Needs were met | 93% | 90% | 93% |
| Overall | |||
| Overall experience good | 83% | 77% | 80% |
| Living with a long-term condition | |||
| Confident managing conditions | 72% | 79% | 74% |
| Supported by local services | 70% | 70% | 69% |
| Discussed managing condition | 47% | 43% | 57% |
| Agreed a care plan | 47% | 46% | 50% |
Green means at least 2 points better than England, red at least 2 points worse. With about 100 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 8pm |
| Wednesday | 8am to 8pm |
| Thursday | 8am to 8pm |
| Friday | 8am to 8pm |
| Saturday | 8am to noon |
| Sunday | Closed |
Confirmed by the surgery on 24 June 2024. Bank holidays may differ.
- Address
- 73 St Gregory Road, Deepdale, Preston, PR1 6YA
- Phone
- 01772 798122
- [email protected]
- Website
- www.issamedicalgroup.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Preston North & East PCN (a group of local surgeries that share services)
- NHS code
- P81196 · NHS profile
Branch surgeries
Run by this practice from another building. Patients register with the practice, not the branch.
- Beech Drive
- 17-19 Beech Drive, Fulwood, Preston, PR2 3NB
- Covid Local Vaccination Service 2
- 73 St Gregory Road, Deepdale, Preston, PR1 6YA
- Moor Park
- 49 Garstang Road, Preston, PR1 1LB
- The Surgery
- 228 Garstang Road, Fulwood, Preston, PR2 9QB
Access and facilities
- Disabled parking
- Disabled toilet
- Induction loop
- Step-free access
- Wheelchair access
- Baby changing facility
- Parent and baby room
- Baby changing facility
- Car parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 11.9% | 15.2% |
| Diabetes | 8.6% | 7.9% |
| Asthma | 5.5% | 6.6% |
| COPD | 1.6% | 1.9% |
| Coronary heart disease | 2.5% | 3.0% |
| Depression | 12.7% | 14.3% |
| Obesity | 16.4% | 13.9% |
| Smoking | 16.3% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 63% | 67% |
| Cervical screening, women 50-64 | 71% | 75% |
| Blood pressure controlled (hypertension, under 80) | 74% | 68% |
| Blood pressure checked in last 5 years (45+) | 87% | 87% |
| Diabetes: blood pressure on target | 80% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 53% | 57% |
| Diabetes: annual foot check | 82% | 78% |
| Asthma: annual review | 66% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Issa Medical Centre - Patelthis surgery | – | 65 | 69% | 83% | Yes |
| Gutteridge Medical CentrePreston, PR1 6LL | 0.2 miles | 47 | 78% | 78% | Yes |
| Dr Ali Guttridge Medical CentrePreston, PR1 6LL | 0.2 miles | 33 | 64% | 73% | Yes |
| The Healthcare CentrePreston, PR1 5AF | 0.4 miles | 38 | 64% | 69% | Yes |
| The New Hall Lane PracticePreston, PR1 5NE | 0.5 miles | 67 | 84% | 87% | Yes |
| Avenham SurgeryPreston, PR1 3RG | 1.0 miles | 21 | 59% | 68% | Yes |
| Ribbleton Medical CentrePreston, PR2 6RD | 1.1 miles | 80 | 86% | 83% | Yes |
| Dr A HussainPreston, PR2 6NH | 1.2 miles | 36 | 72% | 67% | Yes |
| Park View SurgeryPreston, PR1 3NA | 1.2 miles | 38 | 71% | 75% | – |
| Lytham Road SurgeryPreston, PR2 9QB | 1.5 miles | 84 | 86% | 92% | Yes |
Ribbleton Medical Centre is 1.1 miles away, scores 80 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Issa Medical Centre - Patel taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Issa Medical Centre - Patel was taking on new patients. You can register online through the NHS website or call the surgery on 01772 798122.
How do patients rate Issa Medical Centre - Patel?
In the 2026 NHS GP Patient Survey, 83% of patients at Issa Medical Centre - Patel said their overall experience was good. The England average is 77%. 69% found it easy to get through by phone (England 57%). Its GPScore is 65 out of 100, grade B, which puts it in the second-best 20% of GP surgeries in England.
What is the inspection rating for Issa Medical Centre - Patel?
The Care Quality Commission, which inspects GP surgeries in England, rated Issa Medical Centre - Patel as Good at its last published inspection (report published 26 September 2023).
What are the opening times of Issa Medical Centre - Patel?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 8pm, Wednesday 8am to 8pm, Thursday 8am to 8pm, Friday 8am to 8pm, Saturday 8am to noon, Sunday closed. The surgery last confirmed these times on 24 June 2024. Bank holidays may differ.
How do I contact Issa Medical Centre - Patel?
Call 01772 798122 or visit its website, www.issamedicalgroup.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is 73 St Gregory Road, Deepdale, Preston, PR1 6YA.
Does Issa Medical Centre - Patel have a branch surgery?
Yes. Issa Medical Centre - Patel also runs Beech Drive (17-19 Beech Drive, Fulwood, Preston, PR2 3NB) and Covid Local Vaccination Service 2 (73 St Gregory Road, Deepdale, Preston, PR1 6YA) and Moor Park (49 Garstang Road, Preston, PR1 1LB) and The Surgery (228 Garstang Road, Fulwood, Preston, PR2 9QB). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Issa Medical Centre - Patel?
Around 35,991 patients are registered (January 2025). The surgery is part of Preston North & East PCN, a group of local surgeries that share staff and services, in the Lancashire and South Cumbria NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.