GP surgery in Sutton
James O'riordan Medical Centre
70 Stonecot Hill, Sutton, SM3 9HE
Scores 35 out of 100, below average for a GP surgery in England. 71% of patients say their experience is good and 57% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2022. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 41
- Easy to get through on the phone41
- Easy to contact online26
- Good experience of getting in touch26
- Did not wait too long for the appointment66
Quality of care 31
- Patients rate the surgery as good25
- Patients got what they needed38
- Doctors and nurses listen51
- Patients trust the staff23
- Inspection rating (Good)50
- Health checks and screening done61
- Meets NHS clinical targets42
- Children vaccinated on time43
What patients say
117 patients answered the 2026 NHS survey about this surgery.
57%
find the phone easy
about the England average (57%)
71%
say their experience is good
below the England average (77%)
-4
change since last year
2025: 75% · 2026: 71%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 57% | 57% | 35% |
| Easy to contact via website | 48% | 58% | 28% |
| Easy to contact via NHS App | 39% | 54% | 32% |
| Reception staff helpful | 87% | 85% | 87% |
| Seeing the same person | |||
| Has a preferred clinician | 35% | 31% | 40% |
| Sees preferred clinician | 45% | 42% | 27% |
| What happened when they got in touch | |||
| Knew what would happen next | 88% | 84% | 83% |
| Next steps within 2 days | 96% | 93% | 99% |
| Good experience of contacting | 67% | 73% | 69% |
| The appointment | |||
| Offered a choice of time or day | 47% | 57% | 36% |
| Waiting time was about right | 77% | 69% | 72% |
| Remote appointment | 28% | 26% | 27% |
| The doctor or nurse | |||
| Good at listening | 88% | 87% | 91% |
| Treated with care and concern | 87% | 86% | 88% |
| Considered mental wellbeing | 68% | 75% | 83% |
| Had all the information needed | 91% | 92% | 90% |
| Confidence and trust | 89% | 93% | 95% |
| Involved in decisions | 89% | 92% | 94% |
| Needs were met | 89% | 90% | 95% |
| Overall | |||
| Overall experience good | 71% | 77% | 75% |
| Living with a long-term condition | |||
| Confident managing conditions | 72% | 79% | 70% |
| Supported by local services | 75% | 70% | 67% |
| Discussed managing condition | 43% | 43% | 30% |
| Agreed a care plan | 53% | 46% | 47% |
Green means at least 2 points better than England, red at least 2 points worse. With about 117 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 19 October 2023. Bank holidays may differ.
- Address
- 70 Stonecot Hill, Sutton, SM3 9HE
- Phone
- 020 3904 3331
- [email protected]
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Cheam and South Sutton PCN (a group of local surgeries that share services)
- NHS code
- H85618 · NHS profile
Access and facilities
- Braille translation service
- Disabled parking
- Disabled toilet
- Induction loop
- Signing service
- Step-free access
- Text relay
- Wheelchair access
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Requires improvement |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 12.0% | 15.2% |
| Diabetes | 8.2% | 7.9% |
| Asthma | 5.5% | 6.6% |
| COPD | 1.3% | 1.9% |
| Coronary heart disease | 2.5% | 3.0% |
| Depression | 13.1% | 14.3% |
| Obesity | 10.3% | 13.9% |
| Smoking | 11.2% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 69% | 67% |
| Cervical screening, women 50-64 | 76% | 75% |
| Blood pressure controlled (hypertension, under 80) | 77% | 68% |
| Blood pressure checked in last 5 years (45+) | 88% | 87% |
| Diabetes: blood pressure on target | 78% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 63% | 57% |
| Diabetes: annual foot check | 79% | 78% |
| Asthma: annual review | 63% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| James O'riordan Medical Centrethis surgery | – | 35 | 57% | 71% | Yes |
| Stonecot SurgerySutton, SM3 9EY | 0.1 mile | 58 | 61% | 80% | Yes |
| Faccini House SurgeryMorden, SM4 6RT | 0.9 miles | 15 | 57% | 63% | Yes |
| West Barnes SurgeryNew Malden, KT3 6JD | 1.2 miles | 79 | 82% | 89% | Yes |
| Cheam GP CentreSutton, SM3 8EP | 1.3 miles | 4 | 30% | 58% | Yes |
| Grand Drive SurgeryLondon, SW20 9EA | 1.4 miles | 57 | 59% | 89% | Yes |
| Central Medical CentreMorden, SM4 5RT | 1.4 miles | 79 | 60% | 92% | Yes |
| Bishopsford Road Medical CentreMorden, SM4 6BH | 1.4 miles | 58 | 74% | 77% | Yes |
| Manor Drive Medical CentreWorcester Park, KT4 7LG | 1.6 miles | 47 | 63% | 81% | Yes |
| Circle GP SurgeryCarshalton, SM5 1JL | 1.6 miles | 46 | 52% | 78% | Yes |
Stonecot Surgery is 0.1 mile away, scores 58 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is James O'riordan Medical Centre taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), James O'riordan Medical Centre was taking on new patients. You can register online through the NHS website or call the surgery on 020 3904 3331.
How do patients rate James O'riordan Medical Centre?
In the 2026 NHS GP Patient Survey, 71% of patients at James O'riordan Medical Centre said their overall experience was good. The England average is 77%. 57% found it easy to get through by phone (England 57%). Its GPScore is 35 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
What is the inspection rating for James O'riordan Medical Centre?
The Care Quality Commission, which inspects GP surgeries in England, rated James O'riordan Medical Centre as Good at its last published inspection (report published 26 December 2022).
What are the opening times of James O'riordan Medical Centre?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 19 October 2023. Bank holidays may differ.
How do I contact James O'riordan Medical Centre?
Call 020 3904 3331. You can also book and order repeat prescriptions in the NHS App. The address is 70 Stonecot Hill, Sutton, SM3 9HE.
How many patients are registered at James O'riordan Medical Centre?
Around 9,472 patients are registered (January 2025). The surgery is part of Cheam and South Sutton PCN, a group of local surgeries that share staff and services, in the South West London NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.