GP surgery in Merton
Central Medical Centre
42-46 Central Road, Morden, SM4 5RT
Scores 79 out of 100, good for a GP surgery in England. 92% of patients say their experience is good and 60% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2025. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 65
- Easy to get through on the phone46
- Easy to contact online47
- Good experience of getting in touch65
- Did not wait too long for the appointment82
Quality of care 91
- Patients rate the surgery as good91
- Patients got what they needed89
- Doctors and nurses listen99
- Patients trust the staff99
- Inspection rating (Good)50
- Health checks and screening done28
- Meets NHS clinical targets64
- Children vaccinated on time58
What patients say
92 patients answered the 2026 NHS survey about this surgery.
60%
find the phone easy
above the England average (57%)
92%
say their experience is good
well above the England average (77%)
+28
change since last year
2025: 63% · 2026: 92%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 60% | 57% | 39% |
| Easy to contact via website | 57% | 58% | 29% |
| Easy to contact via NHS App | 56% | 54% | 31% |
| Reception staff helpful | 92% | 85% | 73% |
| Seeing the same person | |||
| Has a preferred clinician | 46% | 31% | 62% |
| Sees preferred clinician | 36% | 42% | 29% |
| What happened when they got in touch | |||
| Knew what would happen next | 90% | 84% | 76% |
| Next steps within 2 days | 98% | 93% | 88% |
| Good experience of contacting | 80% | 73% | 54% |
| The appointment | |||
| Offered a choice of time or day | 63% | 57% | 38% |
| Waiting time was about right | 83% | 69% | 54% |
| Remote appointment | 54% | 26% | 59% |
| The doctor or nurse | |||
| Good at listening | 99% | 87% | 82% |
| Treated with care and concern | 96% | 86% | 81% |
| Considered mental wellbeing | 89% | 75% | 67% |
| Had all the information needed | 97% | 92% | 87% |
| Confidence and trust | 100% | 93% | 89% |
| Involved in decisions | 99% | 92% | 87% |
| Needs were met | 97% | 90% | 89% |
| Overall | |||
| Overall experience good | 92% | 77% | 63% |
| Living with a long-term condition | |||
| Confident managing conditions | 80% | 79% | 54% |
| Supported by local services | 77% | 70% | 54% |
| Discussed managing condition | 34% | 43% | 45% |
| Agreed a care plan | 67% | 46% | 39% |
Green means at least 2 points better than England, red at least 2 points worse. With about 92 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 8am to 7pm |
| Tuesday | 8am to 8pm |
| Wednesday | 8am to 7pm |
| Thursday | 8am to 7pm |
| Friday | 8am to 7pm |
| Saturday | 9am to noon |
| Sunday | Closed |
Confirmed by the surgery on 23 October 2024. Bank holidays may differ.
- Address
- 42-46 Central Road, Morden, SM4 5RT
- Phone
- 020 8648 9126
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Morden Plus Health Partners PCN (a group of local surgeries that share services)
- NHS code
- H85070 · NHS profile
Access and facilities
- Disabled toilet
- Step-free access
- Wheelchair access
- Baby changing facility
- Baby changing facility
- Cycle parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 14.0% | 15.2% |
| Diabetes | 14.8% | 7.9% |
| Asthma | 6.1% | 6.6% |
| COPD | 1.0% | 1.9% |
| Coronary heart disease | 2.6% | 3.0% |
| Depression | 8.1% | 14.3% |
| Obesity | 15.9% | 13.9% |
| Smoking | 10.0% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 64% | 67% |
| Cervical screening, women 50-64 | 76% | 75% |
| Blood pressure controlled (hypertension, under 80) | 62% | 68% |
| Blood pressure checked in last 5 years (45+) | 84% | 87% |
| Diabetes: blood pressure on target | 76% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 51% | 57% |
| Diabetes: annual foot check | 78% | 78% |
| Asthma: annual review | 67% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Central Medical Centrethis surgery | – | 79 | 60% | 92% | Yes |
| Ravensbury Park Medical CentreMitcham, CR4 4DQ | 0.5 miles | 44 | 67% | 75% | Yes |
| Morden Hall Medical CentreLondon, SW19 3DA | 0.5 miles | 56 | 79% | 80% | Yes |
| Faccini House SurgeryMorden, SM4 6RT | 0.6 miles | 15 | 57% | 63% | Yes |
| Mitcham & Tooting HealthMitcham, CR4 3PR | 0.7 miles | 42 | 65% | 76% | Yes |
| Bishopsford Road Medical CentreMorden, SM4 6BH | 0.7 miles | 58 | 74% | 77% | Yes |
| Cricket Green Medical PracticeMitcham, CR4 3DA | 0.8 miles | 37 | 55% | 76% | Yes |
| Circle GP SurgeryCarshalton, SM5 1JL | 1.0 miles | 46 | 52% | 78% | Yes |
| Stonecot SurgerySutton, SM3 9EY | 1.2 miles | 58 | 61% | 80% | Yes |
| Merton Medical PracticeLondon, SW19 1DG | 1.2 miles | 55 | 60% | 78% | Yes |
Common questions
Is Central Medical Centre taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Central Medical Centre was taking on new patients. You can register online through the NHS website or call the surgery on 020 8648 9126.
How do patients rate Central Medical Centre?
In the 2026 NHS GP Patient Survey, 92% of patients at Central Medical Centre said their overall experience was good. The England average is 77%. 60% found it easy to get through by phone (England 57%). Its GPScore is 79 out of 100, grade B, which puts it in the second-best 20% of GP surgeries in England.
What is the inspection rating for Central Medical Centre?
The Care Quality Commission, which inspects GP surgeries in England, rated Central Medical Centre as Good at its last published inspection (report published 1 December 2025).
What are the opening times of Central Medical Centre?
Reception is open Monday 8am to 7pm, Tuesday 8am to 8pm, Wednesday 8am to 7pm, Thursday 8am to 7pm, Friday 8am to 7pm, Saturday 9am to noon, Sunday closed. The surgery last confirmed these times on 23 October 2024. Bank holidays may differ.
How do I contact Central Medical Centre?
Call 020 8648 9126. You can also book and order repeat prescriptions in the NHS App. The address is 42-46 Central Road, Morden, SM4 5RT.
How many patients are registered at Central Medical Centre?
Around 9,699 patients are registered (January 2025). The surgery is part of Morden Plus Health Partners PCN, a group of local surgeries that share staff and services, in the South West London NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.