GP surgery in Bournemouth
Kinson Road Medical Centre
440 Kinson Road, Kinson, Bournemouth, BH10 5EY
Scores 27 out of 100, below average for a GP surgery in England. 71% of patients say their experience is good and 59% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2018. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 40
- Easy to get through on the phone45
- Easy to contact online49
- Good experience of getting in touch29
- Did not wait too long for the appointment48
Quality of care 15
- Patients rate the surgery as good24
- Patients got what they needed31
- Doctors and nurses listen22
- Patients trust the staff9
- Inspection rating (Good)50
- Health checks and screening done8
- Meets NHS clinical targets30
- Children vaccinated on time54
What patients say
107 patients answered the 2026 NHS survey about this surgery.
59%
find the phone easy
above the England average (57%)
71%
say their experience is good
below the England average (77%)
-12
change since last year
2025: 83% · 2026: 71%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 59% | 57% | 51% |
| Easy to contact via website | 58% | 58% | 48% |
| Easy to contact via NHS App | 43% | 54% | 28% |
| Reception staff helpful | 82% | 85% | 76% |
| Seeing the same person | |||
| Has a preferred clinician | 37% | 31% | 33% |
| Sees preferred clinician | 44% | 42% | 17% |
| What happened when they got in touch | |||
| Knew what would happen next | 78% | 84% | 84% |
| Next steps within 2 days | 92% | 93% | 97% |
| Good experience of contacting | 68% | 73% | 66% |
| The appointment | |||
| Offered a choice of time or day | 38% | 57% | 56% |
| Waiting time was about right | 71% | 69% | 68% |
| Remote appointment | 27% | 26% | 20% |
| The doctor or nurse | |||
| Good at listening | 83% | 87% | 89% |
| Treated with care and concern | 81% | 86% | 91% |
| Considered mental wellbeing | 65% | 75% | 74% |
| Had all the information needed | 85% | 92% | 91% |
| Confidence and trust | 86% | 93% | 95% |
| Involved in decisions | 88% | 92% | 88% |
| Needs were met | 88% | 90% | 91% |
| Overall | |||
| Overall experience good | 71% | 77% | 83% |
| Living with a long-term condition | |||
| Confident managing conditions | 71% | 79% | 77% |
| Supported by local services | 58% | 70% | 65% |
| Discussed managing condition | 47% | 43% | 38% |
| Agreed a care plan | 40% | 46% | 44% |
Green means at least 2 points better than England, red at least 2 points worse. With about 107 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 7:30am to 7:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 7:30am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 22 May 2014. Bank holidays may differ.
- Address
- 440 Kinson Road, Kinson, Bournemouth, BH10 5EY
- Phone
- 01202 574604
- Website
- www.kinsonroadmedicalcentre.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- North Bournemouth PCN (a group of local surgeries that share services)
- NHS code
- J81045 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- West Howe Clinic
- Cunningham Crescent, West Howe, Bournemouth, BH11 8DN
Access and facilities
- Disabled toilet
- Induction loop
- Step-free access
- Wheelchair access
- Car parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 22 March 2018
This rating is 8 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 16.0% | 15.2% |
| Diabetes | 10.4% | 7.9% |
| Asthma | 8.9% | 6.6% |
| COPD | 3.5% | 1.9% |
| Coronary heart disease | 4.1% | 3.0% |
| Depression | 15.6% | 14.3% |
| Obesity | 13.9% | 13.9% |
| Smoking | 22.6% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 65% | 67% |
| Cervical screening, women 50-64 | 62% | 75% |
| Blood pressure controlled (hypertension, under 80) | 61% | 68% |
| Blood pressure checked in last 5 years (45+) | 88% | 87% |
| Diabetes: blood pressure on target | 65% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 52% | 57% |
| Diabetes: annual foot check | 73% | 78% |
| Asthma: annual review | 54% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Kinson Road Medical Centrethis surgery | – | 27 | 59% | 71% | Yes |
| Talbot Medical CentreBournemouth, BH10 4BX | 1.3 miles | 21 | 51% | 70% | Yes |
| Moordown Medical CentreBournemouth, BH9 2XF | 1.4 miles | 72 | 81% | 85% | Yes |
| Denmark Road Medical CentreBournemouth, BH9 1PB | 1.8 miles | 25 | 58% | 73% | Yes |
| James Fisher Medical CentreBournemouth, BH9 3LQ | 1.8 miles | 41 | 64% | 79% | Yes |
| Village SurgeryPoole, BH12 5BF | 1.8 miles | 8 | 50% | 61% | Yes |
| The Banks & Bearwood Medical CentreBournemouth, BH3 7AT | 2.2 miles | 23 | 48% | 69% | Yes |
| Orchid House SurgeryFerndown, BH22 9HB | 2.4 miles | 86 | 79% | 90% | Yes |
| Penny's Hill PracticeFerndown, BH22 9HB | 2.4 miles | 85 | 74% | 91% | Yes |
| St Albans Medical CentreBournemouth, BH8 9EW | 2.5 miles | 85 | 79% | 94% | Yes |
Moordown Medical Centre is 1.4 miles away, scores 72 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Kinson Road Medical Centre taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Kinson Road Medical Centre was taking on new patients. You can register online through the NHS website or call the surgery on 01202 574604.
How do patients rate Kinson Road Medical Centre?
In the 2026 NHS GP Patient Survey, 71% of patients at Kinson Road Medical Centre said their overall experience was good. The England average is 77%. 59% found it easy to get through by phone (England 57%). Its GPScore is 27 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
What is the inspection rating for Kinson Road Medical Centre?
The Care Quality Commission, which inspects GP surgeries in England, rated Kinson Road Medical Centre as Good at its last published inspection (report published 22 March 2018).
What are the opening times of Kinson Road Medical Centre?
Reception is open Monday 7:30am to 7:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 7:30am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 22 May 2014. Bank holidays may differ.
How do I contact Kinson Road Medical Centre?
Call 01202 574604 or visit its website, www.kinsonroadmedicalcentre.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is 440 Kinson Road, Kinson, Bournemouth, BH10 5EY.
Does Kinson Road Medical Centre have a branch surgery?
Yes. Kinson Road Medical Centre also runs West Howe Clinic (Cunningham Crescent, West Howe, Bournemouth, BH11 8DN). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Kinson Road Medical Centre?
Around 10,638 patients are registered (January 2025). The surgery is part of North Bournemouth PCN, a group of local surgeries that share staff and services, in the Dorset NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.