GP surgery in West Norwood
Knights Hill Surgery Suite 1
Suite 1, West Norwood Health & LC, West Norwood, London, SE27 0DF
Scores 39 out of 100, below average for a GP surgery in England. 78% of patients say their experience is good and 61% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2017. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 45
- Easy to get through on the phone48
- Easy to contact online36
- Good experience of getting in touch61
- Did not wait too long for the appointment31
Quality of care 33
- Patients rate the surgery as good48
- Patients got what they needed13
- Doctors and nurses listen81
- Patients trust the staff62
- Inspection rating (Good)50
- Health checks and screening done4
- Meets NHS clinical targets5
- Children vaccinated on time23
What patients say
116 patients answered the 2026 NHS survey about this surgery.
61%
find the phone easy
above the England average (57%)
78%
say their experience is good
about the England average (77%)
+2
change since last year
2025: 76% · 2026: 78%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 61% | 57% | 66% |
| Easy to contact via website | 52% | 58% | 24% |
| Easy to contact via NHS App | 59% | 54% | 25% |
| Reception staff helpful | 88% | 85% | 91% |
| Seeing the same person | |||
| Has a preferred clinician | 30% | 31% | 33% |
| Sees preferred clinician | 51% | 42% | 37% |
| What happened when they got in touch | |||
| Knew what would happen next | 87% | 84% | 87% |
| Next steps within 2 days | 94% | 93% | 94% |
| Good experience of contacting | 79% | 73% | 69% |
| The appointment | |||
| Offered a choice of time or day | 68% | 57% | 68% |
| Waiting time was about right | 65% | 69% | 55% |
| Remote appointment | 10% | 26% | 22% |
| The doctor or nurse | |||
| Good at listening | 93% | 87% | 92% |
| Treated with care and concern | 91% | 86% | 91% |
| Considered mental wellbeing | 87% | 75% | 74% |
| Had all the information needed | 96% | 92% | 95% |
| Confidence and trust | 95% | 93% | 94% |
| Involved in decisions | 90% | 92% | 90% |
| Needs were met | 84% | 90% | 92% |
| Overall | |||
| Overall experience good | 78% | 77% | 76% |
| Living with a long-term condition | |||
| Confident managing conditions | 84% | 79% | 78% |
| Supported by local services | 62% | 70% | 58% |
| Discussed managing condition | 41% | 43% | 36% |
| Agreed a care plan | 45% | 46% | 48% |
Green means at least 2 points better than England, red at least 2 points worse. With about 116 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | 9am to 5pm |
| Sunday | Closed |
Confirmed by the surgery on 8 July 2025. Bank holidays may differ.
- Address
- Suite 1, West Norwood Health & LC, West Norwood, London, SE27 0DF
- Phone
- 020 3141 0700
- [email protected]
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Hills, Brooks & Dales Group PCN (a group of local surgeries that share services)
- NHS code
- G85047 · NHS profile
Access and facilities
- Disabled parking
- Disabled toilet
- Induction loop
- Step-free access
- Wheelchair access
- Car parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 18 September 2017
This rating is 9 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 8.7% | 15.2% |
| Diabetes | 4.8% | 7.9% |
| Asthma | 5.0% | 6.6% |
| COPD | 1.3% | 1.9% |
| Coronary heart disease | 1.0% | 3.0% |
| Depression | 12.0% | 14.3% |
| Obesity | 9.7% | 13.9% |
| Smoking | 16.2% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 66% | 67% |
| Cervical screening, women 50-64 | 72% | 75% |
| Blood pressure controlled (hypertension, under 80) | 55% | 68% |
| Blood pressure checked in last 5 years (45+) | 82% | 87% |
| Diabetes: blood pressure on target | 65% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 43% | 57% |
| Diabetes: annual foot check | 72% | 78% |
| Asthma: annual review | 51% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Knights Hill Surgery Suite 1this surgery | – | 39 | 61% | 78% | Yes |
| The Deerbrook SurgeryLondon, SE27 9AW | 0.4 miles | 53 | 60% | 78% | Yes |
| Valley Road SurgeryLondon, SW16 2XT | 0.7 miles | 91 | 92% | 95% | Yes |
| North Wood Group PracticeLondon, SE19 3NY | 0.7 miles | 38 | 50% | 81% | Yes |
| The Old Dairy Health CentreLondon, SE21 8SZ | 0.7 miles | 71 | 68% | 83% | Yes |
| Paxton Green Group PracticeLondon, SE21 8AU | 0.8 miles | 86 | 78% | 88% | Yes |
| At Medics Streatham PCN Ea HubLondon, SW16 2ST | 0.9 miles | – | – | – | – |
| Streatham High PracticeLondon, SW16 2ST | 0.9 miles | 11 | 48% | 64% | Yes |
| The Exchange SurgeryLondon, SW16 2ST | 0.9 miles | 94 | 77% | 94% | Yes |
| The Streatham Hill Group PracticeLondon, SW16 2PG | 1.0 miles | 83 | 81% | 86% | Yes |
The Deerbrook Surgery is 0.4 miles away, scores 53 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Knights Hill Surgery Suite 1 taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Knights Hill Surgery Suite 1 was taking on new patients. You can register online through the NHS website or call the surgery on 020 3141 0700.
How do patients rate Knights Hill Surgery Suite 1?
In the 2026 NHS GP Patient Survey, 78% of patients at Knights Hill Surgery Suite 1 said their overall experience was good. The England average is 77%. 61% found it easy to get through by phone (England 57%). Its GPScore is 39 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
What is the inspection rating for Knights Hill Surgery Suite 1?
The Care Quality Commission, which inspects GP surgeries in England, rated Knights Hill Surgery Suite 1 as Good at its last published inspection (report published 18 September 2017).
What are the opening times of Knights Hill Surgery Suite 1?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday 9am to 5pm, Sunday closed. The surgery last confirmed these times on 8 July 2025. Bank holidays may differ.
How do I contact Knights Hill Surgery Suite 1?
Call 020 3141 0700. You can also book and order repeat prescriptions in the NHS App. The address is Suite 1, West Norwood Health & LC, West Norwood, London, SE27 0DF.
How many patients are registered at Knights Hill Surgery Suite 1?
Around 11,743 patients are registered (January 2025). The surgery is part of Hills, Brooks & Dales Group PCN, a group of local surgeries that share staff and services, in the South East London NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.