GP surgery in West Norwood
North Wood Group Practice
Crown Dale Medical Centre, 61 Crown Dale, Upper Norwood, London, SE19 3NY
Scores 38 out of 100, below average for a GP surgery in England. 81% of patients say their experience is good and 50% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2019. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 42
- Easy to get through on the phone29
- Easy to contact online50
- Good experience of getting in touch44
- Did not wait too long for the appointment56
Quality of care 34
- Patients rate the surgery as good58
- Patients got what they needed39
- Doctors and nurses listen42
- Patients trust the staff29
- Inspection rating (Good)50
- Health checks and screening done7
- Meets NHS clinical targets26
- Children vaccinated on time3
What patients say
126 patients answered the 2026 NHS survey about this surgery.
50%
find the phone easy
below the England average (57%)
81%
say their experience is good
above the England average (77%)
0
change since last year
2025: 82% · 2026: 81%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 50% | 57% | 66% |
| Easy to contact via website | 58% | 58% | 60% |
| Easy to contact via NHS App | 49% | 54% | 51% |
| Reception staff helpful | 88% | 85% | 93% |
| Seeing the same person | |||
| Has a preferred clinician | 19% | 31% | 35% |
| Sees preferred clinician | 20% | 42% | 40% |
| What happened when they got in touch | |||
| Knew what would happen next | 76% | 84% | 80% |
| Next steps within 2 days | 92% | 93% | 94% |
| Good experience of contacting | 74% | 73% | 73% |
| The appointment | |||
| Offered a choice of time or day | 49% | 57% | 57% |
| Waiting time was about right | 73% | 69% | 72% |
| Remote appointment | 35% | 26% | 35% |
| The doctor or nurse | |||
| Good at listening | 87% | 87% | 88% |
| Treated with care and concern | 87% | 86% | 91% |
| Considered mental wellbeing | 75% | 75% | 85% |
| Had all the information needed | 98% | 92% | 91% |
| Confidence and trust | 91% | 93% | 96% |
| Involved in decisions | 92% | 92% | 91% |
| Needs were met | 90% | 90% | 88% |
| Overall | |||
| Overall experience good | 81% | 77% | 82% |
| Living with a long-term condition | |||
| Confident managing conditions | 82% | 79% | 63% |
| Supported by local services | 66% | 70% | 57% |
| Discussed managing condition | 36% | 43% | 44% |
| Agreed a care plan | 57% | 46% | 22% |
Green means at least 2 points better than England, red at least 2 points worse. With about 126 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 17 October 2024. Bank holidays may differ.
- Address
- Crown Dale Medical Centre, 61 Crown Dale, Upper Norwood, London, SE19 3NY
- Phone
- 020 8670 2414
- Website
- www.northwoodgrouppractice.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Hills, Brooks & Dales Group PCN (a group of local surgeries that share services)
- NHS code
- G85022 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- North Wood Group Practice @ Tulse Hill
- 4 Hardel Rise, London, SW2 3DX
Access and facilities
- Braille translation service
- Disabled parking
- Disabled toilet
- Induction loop
- Signing service
- Step-free access
- Text relay
- Wheelchair access
- Baby changing facility
- Baby changing facility
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 7 June 2019
This rating is 7 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 14.8% | 15.2% |
| Diabetes | 7.9% | 7.9% |
| Asthma | 6.0% | 6.6% |
| COPD | 1.6% | 1.9% |
| Coronary heart disease | 1.7% | 3.0% |
| Depression | 12.9% | 14.3% |
| Obesity | 11.7% | 13.9% |
| Smoking | 14.9% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 60% | 67% |
| Cervical screening, women 50-64 | 69% | 75% |
| Blood pressure controlled (hypertension, under 80) | 61% | 68% |
| Blood pressure checked in last 5 years (45+) | 77% | 87% |
| Diabetes: blood pressure on target | 69% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 54% | 57% |
| Diabetes: annual foot check | 78% | 78% |
| Asthma: annual review | 57% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| North Wood Group Practicethis surgery | – | 38 | 50% | 81% | Yes |
| Knights Hill Surgery Suite 1London, SE27 0DF | 0.7 miles | 39 | 61% | 78% | Yes |
| Paxton Green Group PracticeLondon, SE21 8AU | 0.7 miles | 86 | 78% | 88% | Yes |
| Upper Norwood Group PracticeLondon, SE19 2NT | 0.9 miles | 95 | 85% | 94% | Yes |
| Valley Road SurgeryLondon, SW16 2XT | 1.0 miles | 91 | 92% | 95% | Yes |
| The Old Dairy Health CentreLondon, SE21 8SZ | 1.1 miles | 71 | 68% | 83% | Yes |
| The Deerbrook SurgeryLondon, SE27 9AW | 1.1 miles | 53 | 60% | 78% | Yes |
| Auckland SurgeryLondon, SE19 2DF | 1.2 miles | 43 | 63% | 82% | Yes |
| Streatham Common PracticeLondon, SW16 3NP | 1.2 miles | 50 | 59% | 76% | Yes |
| Mersham Medical CentreThornton Heath, CR7 8JN | 1.3 miles | 71 | 78% | 86% | Yes |
Paxton Green Group Practice is 0.7 miles away, scores 86 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is North Wood Group Practice taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), North Wood Group Practice was taking on new patients. You can register online through the NHS website or call the surgery on 020 8670 2414.
How do patients rate North Wood Group Practice?
In the 2026 NHS GP Patient Survey, 81% of patients at North Wood Group Practice said their overall experience was good. The England average is 77%. 50% found it easy to get through by phone (England 57%). Its GPScore is 38 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
What is the inspection rating for North Wood Group Practice?
The Care Quality Commission, which inspects GP surgeries in England, rated North Wood Group Practice as Good at its last published inspection (report published 7 June 2019).
What are the opening times of North Wood Group Practice?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 17 October 2024. Bank holidays may differ.
How do I contact North Wood Group Practice?
Call 020 8670 2414 or visit its website, www.northwoodgrouppractice.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is Crown Dale Medical Centre, 61 Crown Dale, Upper Norwood, London, SE19 3NY.
Does North Wood Group Practice have a branch surgery?
Yes. North Wood Group Practice also runs North Wood Group Practice @ Tulse Hill (4 Hardel Rise, London, SW2 3DX). Patients register with the practice and can usually be seen at either site.
How many patients are registered at North Wood Group Practice?
Around 15,750 patients are registered (January 2025). The surgery is part of Hills, Brooks & Dales Group PCN, a group of local surgeries that share staff and services, in the South East London NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.