GP surgery in Plymouth
North Road West Medical Centre
167 North Road West, Plymouth, PL1 5BZ
Scores 70 out of 100, good for a GP surgery in England. 84% of patients say their experience is good and 76% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2019. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 71
- Easy to get through on the phone76
- Easy to contact online88
- Good experience of getting in touch80
- Did not wait too long for the appointment38
Quality of care 66
- Patients rate the surgery as good66
- Patients got what they needed78
- Doctors and nurses listen93
- Patients trust the staff90
- Inspection rating (Good)50
- Health checks and screening done1
- Meets NHS clinical targets18
- Children vaccinated on time22
What patients say
90 patients answered the 2026 NHS survey about this surgery.
76%
find the phone easy
well above the England average (57%)
83%
say their experience is good
above the England average (77%)
+4
change since last year
2025: 80% · 2026: 84%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 76% | 57% | 82% |
| Easy to contact via website | 77% | 58% | 64% |
| Easy to contact via NHS App | 75% | 54% | 48% |
| Reception staff helpful | 90% | 85% | 91% |
| Seeing the same person | |||
| Has a preferred clinician | 23% | 31% | 42% |
| Sees preferred clinician | 26% | 42% | 53% |
| What happened when they got in touch | |||
| Knew what would happen next | 93% | 84% | 91% |
| Next steps within 2 days | 93% | 93% | 95% |
| Good experience of contacting | 86% | 73% | 82% |
| The appointment | |||
| Offered a choice of time or day | 62% | 57% | 59% |
| Waiting time was about right | 67% | 69% | 59% |
| Remote appointment | 25% | 26% | 48% |
| The doctor or nurse | |||
| Good at listening | 96% | 87% | 94% |
| Treated with care and concern | 94% | 86% | 87% |
| Considered mental wellbeing | 90% | 75% | 71% |
| Had all the information needed | 98% | 92% | 91% |
| Confidence and trust | 98% | 93% | 89% |
| Involved in decisions | 98% | 92% | 89% |
| Needs were met | 95% | 90% | 91% |
| Overall | |||
| Overall experience good | 83% | 77% | 80% |
| Living with a long-term condition | |||
| Confident managing conditions | 86% | 79% | 68% |
| Supported by local services | 86% | 70% | 67% |
| Discussed managing condition | 50% | 43% | 52% |
| Agreed a care plan | 58% | 46% | 40% |
Green means at least 2 points better than England, red at least 2 points worse. With about 90 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 8:30am to 6pm |
| Tuesday | 8:30am to 6pm |
| Wednesday | 8:30am to 6pm |
| Thursday | 8:30am to 1pm 2pm to 6pm |
| Friday | 8:30am to 6pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 14 November 2022. Bank holidays may differ.
- Address
- 167 North Road West, Plymouth, PL1 5BZ
- Phone
- 01752 662780
- [email protected]
- Website
- www.northroadwest.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Drake Medical Alliance PCN (a group of local surgeries that share services)
- NHS code
- L83030 · NHS profile
Access and facilities
- Disabled toilet
- Step-free access
- Wheelchair access
- Car parking
- Cycle parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 9 January 2019
This rating is 7 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Requires improvement |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 14.3% | 15.2% |
| Diabetes | 7.6% | 7.9% |
| Asthma | 7.4% | 6.6% |
| COPD | 4.0% | 1.9% |
| Coronary heart disease | 3.4% | 3.0% |
| Depression | 20.5% | 14.3% |
| Obesity | 19.5% | 13.9% |
| Smoking | 24.9% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 55% | 67% |
| Cervical screening, women 50-64 | 60% | 75% |
| Blood pressure controlled (hypertension, under 80) | 60% | 68% |
| Blood pressure checked in last 5 years (45+) | 86% | 87% |
| Diabetes: blood pressure on target | 67% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 50% | 57% |
| Diabetes: annual foot check | 70% | 78% |
| Asthma: annual review | 40% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| North Road West Medical Centrethis surgery | – | 70 | 76% | 84% | Yes |
| Adelaide Street SurgeryPlymouth, PL1 3JF | 0.6 miles | 50 | 68% | 77% | Yes |
| Lisson Grove Medical CentrePlymouth, PL4 7DL | 0.8 miles | 40 | 51% | 75% | Yes |
| West Hoe SurgeryPlymouth, PL1 3BS | 0.8 miles | 86 | 86% | 90% | Yes |
| Friary House SurgeryPlymouth, PL4 9BH | 0.8 miles | 8 | 19% | 62% | Yes |
| Stoke SurgeryPlymouth, PL3 4DP | 0.9 miles | 94 | 76% | 91% | Yes |
| St Neots SurgeryPlymouth, PL2 3HY | 1.0 miles | 16 | 42% | 58% | Yes |
| Devonport Health CentrePlymouth, PL1 4JZ | 1.1 miles | 20 | 37% | 66% | Yes |
| Wycliffe SurgeryPlymouth, PL4 0BZ | 1.2 miles | 53 | 71% | 80% | Yes |
| Peverell Park SurgeryPlymouth, PL2 3PX | 1.2 miles | 69 | 66% | 77% | Yes |
West Hoe Surgery is 0.8 miles away, scores 86 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is North Road West Medical Centre taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), North Road West Medical Centre was taking on new patients. You can register online through the NHS website or call the surgery on 01752 662780.
How do patients rate North Road West Medical Centre?
In the 2026 NHS GP Patient Survey, 84% of patients at North Road West Medical Centre said their overall experience was good. The England average is 77%. 76% found it easy to get through by phone (England 57%). Its GPScore is 70 out of 100, grade B, which puts it in the second-best 20% of GP surgeries in England.
What is the inspection rating for North Road West Medical Centre?
The Care Quality Commission, which inspects GP surgeries in England, rated North Road West Medical Centre as Good at its last published inspection (report published 9 January 2019).
What are the opening times of North Road West Medical Centre?
Reception is open Monday 8:30am to 6pm, Tuesday 8:30am to 6pm, Wednesday 8:30am to 6pm, Thursday 8:30am to 1pm 2pm to 6pm, Friday 8:30am to 6pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 14 November 2022. Bank holidays may differ.
How do I contact North Road West Medical Centre?
Call 01752 662780 or visit its website, www.northroadwest.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is 167 North Road West, Plymouth, PL1 5BZ.
How many patients are registered at North Road West Medical Centre?
Around 10,067 patients are registered (January 2025). The surgery is part of Drake Medical Alliance PCN, a group of local surgeries that share staff and services, in the Devon NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.