GP surgery in St Neots
Lakeside Healthcare St Neots
14 Huntingdon Street, St. Neots, PE19 1BQ
Scores 22 out of 100, below average for a GP surgery in England. 69% of patients say their experience is good and 40% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2019. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 24
- Easy to get through on the phone14
- Easy to contact online64
- Good experience of getting in touch14
- Did not wait too long for the appointment47
Quality of care 25
- Patients rate the surgery as good19
- Patients got what they needed18
- Doctors and nurses listen12
- Patients trust the staff14
- Inspection rating (Good)50
- Health checks and screening done68
- Meets NHS clinical targets91
- Children vaccinated on time93
What patients say
119 patients answered the 2026 NHS survey about this surgery.
40%
find the phone easy
well below the England average (57%)
69%
say their experience is good
well below the England average (77%)
+2
change since last year
2025: 66% · 2026: 69%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 40% | 57% | 22% |
| Easy to contact via website | 64% | 58% | 23% |
| Easy to contact via NHS App | 51% | 54% | 27% |
| Reception staff helpful | 80% | 85% | 80% |
| Seeing the same person | |||
| Has a preferred clinician | 17% | 31% | 21% |
| Sees preferred clinician | 14% | 42% | 16% |
| What happened when they got in touch | |||
| Knew what would happen next | 79% | 84% | 77% |
| Next steps within 2 days | 96% | 93% | 93% |
| Good experience of contacting | 60% | 73% | 51% |
| The appointment | |||
| Offered a choice of time or day | 34% | 57% | 44% |
| Waiting time was about right | 70% | 69% | 71% |
| Remote appointment | 23% | 26% | 43% |
| The doctor or nurse | |||
| Good at listening | 79% | 87% | 85% |
| Treated with care and concern | 83% | 86% | 88% |
| Considered mental wellbeing | 62% | 75% | 70% |
| Had all the information needed | 91% | 92% | 95% |
| Confidence and trust | 88% | 93% | 92% |
| Involved in decisions | 88% | 92% | 92% |
| Needs were met | 86% | 90% | 89% |
| Overall | |||
| Overall experience good | 69% | 77% | 66% |
| Living with a long-term condition | |||
| Confident managing conditions | 76% | 79% | 75% |
| Supported by local services | 71% | 70% | 58% |
| Discussed managing condition | 31% | 43% | 34% |
| Agreed a care plan | 42% | 46% | 26% |
Green means at least 2 points better than England, red at least 2 points worse. With about 119 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 8:15pm |
| Thursday | 8am to 8:15pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 29 January 2026. Bank holidays may differ.
- Address
- 14 Huntingdon Street, St. Neots, PE19 1BQ
- Phone
- 01480 406677
- [email protected]
- Website
- www.lakesidestneots.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- St Neots PCN (a group of local surgeries that share services)
- NHS code
- D81057 · NHS profile
Branch surgeries
Run by this practice from another building. Patients register with the practice, not the branch.
- Dumbelton Medical Centre
- Barford Road, Chapman Way, St.neots, PE19 2HD
- Lakeside at Eaton Socon
- 274 Great North Road, Eaton Socon, St. Neots, PE19 8BB
Access and facilities
- Accessible toilets
- Baby-changing facilities
- Children’s play area
- Disability awareness and equality training for staff
- Disabled car parking
- Free NHS WiFi
- Hearing loop or induction loop: helps to improve sound for hearing aid users
- Sign language interpreter available online
- Step-free access at entrances and exits
- Step-free access throughout
- Toilets
- Translation services
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 22 July 2019
This rating is 7 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 16.7% | 15.2% |
| Diabetes | 7.9% | 7.9% |
| Asthma | 6.9% | 6.6% |
| COPD | 2.2% | 1.9% |
| Coronary heart disease | 3.4% | 3.0% |
| Depression | 11.9% | 14.3% |
| Obesity | 20.0% | 13.9% |
| Smoking | 13.2% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 74% | 67% |
| Cervical screening, women 50-64 | 75% | 75% |
| Blood pressure controlled (hypertension, under 80) | 66% | 68% |
| Blood pressure checked in last 5 years (45+) | 88% | 87% |
| Diabetes: blood pressure on target | 80% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 63% | 57% |
| Diabetes: annual foot check | 85% | 78% |
| Asthma: annual review | 63% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Lakeside Healthcare St Neotsthis surgery | – | 22 | 40% | 69% | Yes |
| St Neots Health CentreSt Neots, PE19 1AG | 0.1 mile | 45 | 63% | 82% | Yes |
| Almond Road SurgerySt. Neots, PE19 1DZ | 0.3 miles | 47 | 72% | 78% | Yes |
| Great Staughton SurgerySt. Neots, PE19 5DA | 4.2 miles | 84 | 75% | 93% | Yes |
| Buckden SurgerySt. Neots, PE19 5SZ | 4.3 miles | 96 | 78% | 93% | Yes |
| Great Barford SurgeryBedford, MK44 3HX | 6.2 miles | 51 | 63% | 75% | Yes |
| Papworth SurgeryCambridge, CB23 3QQ | 6.4 miles | 73 | 68% | 90% | Yes |
| Sandy Health CentreSandy, SG19 1JQ | 6.9 miles | 18 | 37% | 65% | Yes |
| Kimbolton Medical CentreHuntingdon, PE28 0JF | 7.3 miles | 94 | 83% | 96% | Yes |
| Greensands (Potton)Sandy, SG19 2QS | 7.4 miles | 33 | 41% | 77% | Yes |
St Neots Health Centre is 0.1 mile away, scores 45 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Lakeside Healthcare St Neots taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Lakeside Healthcare St Neots was taking on new patients. You can register online through the NHS website or call the surgery on 01480 406677.
How do patients rate Lakeside Healthcare St Neots?
In the 2026 NHS GP Patient Survey, 69% of patients at Lakeside Healthcare St Neots said their overall experience was good. The England average is 77%. 40% found it easy to get through by phone (England 57%). Its GPScore is 22 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
What is the inspection rating for Lakeside Healthcare St Neots?
The Care Quality Commission, which inspects GP surgeries in England, rated Lakeside Healthcare St Neots as Good at its last published inspection (report published 22 July 2019).
What are the opening times of Lakeside Healthcare St Neots?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 8:15pm, Thursday 8am to 8:15pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 29 January 2026. Bank holidays may differ.
How do I contact Lakeside Healthcare St Neots?
Call 01480 406677 or visit its website, www.lakesidestneots.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is 14 Huntingdon Street, St. Neots, PE19 1BQ.
Does Lakeside Healthcare St Neots have a branch surgery?
Yes. Lakeside Healthcare St Neots also runs Dumbelton Medical Centre (Barford Road, Chapman Way, St.neots, PE19 2HD) and Lakeside at Eaton Socon (274 Great North Road, Eaton Socon, St. Neots, PE19 8BB). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Lakeside Healthcare St Neots?
Around 21,018 patients are registered (January 2025). The surgery is part of St Neots PCN, a group of local surgeries that share staff and services, in the Central East NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.