GP surgery in Hertford
Lea Wharf Medical
17 Bircherley Green, Hertford, SG14 1BN
Scores 15 out of 100, poor for a GP surgery in England. 67% of patients say their experience is good and 41% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2016. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 15
- Easy to get through on the phone14
- Easy to contact online55
- Good experience of getting in touch10
- Did not wait too long for the appointment25
Quality of care 19
- Patients rate the surgery as good15
- Patients got what they needed26
- Doctors and nurses listen21
- Patients trust the staff10
- Inspection rating (Good)50
- Health checks and screening done66
- Meets NHS clinical targets59
- Children vaccinated on time50
What patients say
119 patients answered the 2026 NHS survey about this surgery.
41%
find the phone easy
well below the England average (57%)
67%
say their experience is good
well below the England average (77%)
-7
change since last year
2025: 74% · 2026: 67%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 41% | 57% | 45% |
| Easy to contact via website | 60% | 58% | 48% |
| Easy to contact via NHS App | 58% | 54% | 49% |
| Reception staff helpful | 82% | 85% | 80% |
| Seeing the same person | |||
| Has a preferred clinician | 11% | 31% | 21% |
| Sees preferred clinician | 30% | 42% | 17% |
| What happened when they got in touch | |||
| Knew what would happen next | 86% | 84% | 83% |
| Next steps within 2 days | 86% | 93% | 90% |
| Good experience of contacting | 58% | 73% | 55% |
| The appointment | |||
| Offered a choice of time or day | 32% | 57% | 36% |
| Waiting time was about right | 62% | 69% | 64% |
| Remote appointment | 23% | 26% | 30% |
| The doctor or nurse | |||
| Good at listening | 82% | 87% | 91% |
| Treated with care and concern | 83% | 86% | 89% |
| Considered mental wellbeing | 72% | 75% | 71% |
| Had all the information needed | 85% | 92% | 94% |
| Confidence and trust | 86% | 93% | 95% |
| Involved in decisions | 87% | 92% | 91% |
| Needs were met | 87% | 90% | 92% |
| Overall | |||
| Overall experience good | 67% | 77% | 74% |
| Living with a long-term condition | |||
| Confident managing conditions | 76% | 79% | 79% |
| Supported by local services | 72% | 70% | 71% |
| Discussed managing condition | 44% | 43% | 35% |
| Agreed a care plan | 31% | 46% | 58% |
Green means at least 2 points better than England, red at least 2 points worse. With about 119 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 18 April 2024. Bank holidays may differ.
- Address
- 17 Bircherley Green, Hertford, SG14 1BN
- Phone
- 01992 550541
- Website
- www.wallacehousesurgery.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Hertford and Rurals PCN (a group of local surgeries that share services)
- NHS code
- E82024 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Carlton Court Surgery
- Windsor Drive, Hertford, SG14 2EG
Access and facilities
- Accessible toilets
- Autism training for staff
- Baby-changing facilities
- Bus stop nearby
- Children’s play area
- Cycle parking
- Disability awareness and equality training for staff
- Disabled car parking
- Enhanced lighting
- Free NHS WiFi
- Free public WiFi
- High-back waiting room chairs
- Lift
- Off-site car parking nearby
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 1 June 2016
This rating is 10 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 15.0% | 15.2% |
| Diabetes | 5.7% | 7.9% |
| Asthma | 6.7% | 6.6% |
| COPD | 1.2% | 1.9% |
| Coronary heart disease | 2.4% | 3.0% |
| Depression | 11.6% | 14.3% |
| Obesity | 12.7% | 13.9% |
| Smoking | 11.7% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 75% | 67% |
| Cervical screening, women 50-64 | 81% | 75% |
| Blood pressure controlled (hypertension, under 80) | 69% | 68% |
| Blood pressure checked in last 5 years (45+) | 88% | 87% |
| Diabetes: blood pressure on target | 77% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 62% | 57% |
| Diabetes: annual foot check | 83% | 78% |
| Asthma: annual review | 71% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Lea Wharf Medicalthis surgery | – | 15 | 41% | 67% | Yes |
| Hanscombe House SurgeryHertford, SG14 1JA | 0.2 miles | 46 | 47% | 87% | Yes |
| New River HealthWare, SG12 9EF | 2.1 miles | 31 | 42% | 74% | Yes |
| Dolphin House SurgeryWare, SG12 9HJ | 2.2 miles | 87 | 73% | 89% | Yes |
| Hailey View SurgeryHoddesdon, EN11 9FF | 3.0 miles | 40 | 52% | 74% | Yes |
| Amwell SurgeryHoddesdon, EN11 8FG | 3.8 miles | 84 | 71% | 88% | Yes |
| The Limes SurgeryHoddesdon, EN11 8EP | 3.9 miles | 34 | 60% | 71% | Yes |
| Park Lane SurgeryBroxbourne, EN10 7NQ | 4.3 miles | 14 | 35% | 69% | Yes |
| Hall Grove Group PracticeWelwyn Garden City, AL7 4PL | 4.5 miles | 54 | 40% | 82% | Yes |
| Watton Place ClinicHertford, SG14 3SY | 4.6 miles | 74 | 89% | 83% | Yes |
Hanscombe House Surgery is 0.2 miles away, scores 46 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Lea Wharf Medical taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Lea Wharf Medical was taking on new patients. You can register online through the NHS website or call the surgery on 01992 550541.
How do patients rate Lea Wharf Medical?
In the 2026 NHS GP Patient Survey, 67% of patients at Lea Wharf Medical said their overall experience was good. The England average is 77%. 41% found it easy to get through by phone (England 57%). Its GPScore is 15 out of 100, grade E, which puts it in the bottom 20% of GP surgeries in England.
What is the inspection rating for Lea Wharf Medical?
The Care Quality Commission, which inspects GP surgeries in England, rated Lea Wharf Medical as Good at its last published inspection (report published 1 June 2016).
What are the opening times of Lea Wharf Medical?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 18 April 2024. Bank holidays may differ.
How do I contact Lea Wharf Medical?
Call 01992 550541 or visit its website, www.wallacehousesurgery.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is 17 Bircherley Green, Hertford, SG14 1BN.
Does Lea Wharf Medical have a branch surgery?
Yes. Lea Wharf Medical also runs Carlton Court Surgery (Windsor Drive, Hertford, SG14 2EG). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Lea Wharf Medical?
Around 17,287 patients are registered (January 2025). The surgery is part of Hertford and Rurals PCN, a group of local surgeries that share staff and services, in the Central East NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.