GP surgery in East Hertfordshire
Watton Place Clinic
High Street, Watton at Stone, Hertford, SG14 3SY
Scores 74 out of 100, good for a GP surgery in England. 83% of patients say their experience is good and 89% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2016. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 85
- Easy to get through on the phone94
- Easy to contact online75
- Good experience of getting in touch59
- Did not wait too long for the appointment86
Quality of care 55
- Patients rate the surgery as good65
- Patients got what they needed28
- Doctors and nurses listen34
- Patients trust the staff60
- Inspection rating (Good)50
- Health checks and screening done75
- Meets NHS clinical targets42
- Children vaccinated on time53
What patients say
113 patients answered the 2026 NHS survey about this surgery.
89%
find the phone easy
well above the England average (57%)
83%
say their experience is good
above the England average (77%)
-10
change since last year
2025: 93% · 2026: 83%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 89% | 57% | 90% |
| Easy to contact via website | 69% | 58% | 59% |
| Easy to contact via NHS App | 39% | 54% | 69% |
| Reception staff helpful | 83% | 85% | 94% |
| Seeing the same person | |||
| Has a preferred clinician | 30% | 31% | 41% |
| Sees preferred clinician | 70% | 42% | 66% |
| What happened when they got in touch | |||
| Knew what would happen next | 86% | 84% | 94% |
| Next steps within 2 days | 99% | 93% | 99% |
| Good experience of contacting | 78% | 73% | 92% |
| The appointment | |||
| Offered a choice of time or day | 72% | 57% | 81% |
| Waiting time was about right | 85% | 69% | 93% |
| Remote appointment | 18% | 26% | 15% |
| The doctor or nurse | |||
| Good at listening | 85% | 87% | 95% |
| Treated with care and concern | 82% | 86% | 94% |
| Considered mental wellbeing | 77% | 75% | 79% |
| Had all the information needed | 90% | 92% | 97% |
| Confidence and trust | 95% | 93% | 97% |
| Involved in decisions | 96% | 92% | 96% |
| Needs were met | 88% | 90% | 93% |
| Overall | |||
| Overall experience good | 83% | 77% | 93% |
| Living with a long-term condition | |||
| Confident managing conditions | 78% | 79% | 87% |
| Supported by local services | 74% | 70% | 85% |
| Discussed managing condition | 52% | 43% | 44% |
| Agreed a care plan | 40% | 46% | 29% |
Green means at least 2 points better than England, red at least 2 points worse. With about 113 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 24 October 2024. Bank holidays may differ.
- Address
- High Street, Watton at Stone, Hertford, SG14 3SY
- Phone
- 01920 830232
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Hertford and Rurals PCN (a group of local surgeries that share services)
- NHS code
- E82121 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Oak Tree Close Surgery
- Oak Tree Close, Benington, Stevenage, SG2 7QZ
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 23 August 2016
This rating is 10 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 18.6% | 15.2% |
| Diabetes | 5.8% | 7.9% |
| Asthma | 8.1% | 6.6% |
| COPD | 1.4% | 1.9% |
| Coronary heart disease | 3.3% | 3.0% |
| Depression | 14.5% | 14.3% |
| Obesity | 7.9% | 13.9% |
| Smoking | 10.5% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 75% | 67% |
| Cervical screening, women 50-64 | 75% | 75% |
| Blood pressure controlled (hypertension, under 80) | 75% | 68% |
| Blood pressure checked in last 5 years (45+) | 85% | 87% |
| Diabetes: blood pressure on target | 75% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 64% | 57% |
| Diabetes: annual foot check | 70% | 78% |
| Asthma: annual review | 69% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Watton Place Clinicthis surgery | – | 74 | 89% | 83% | Yes |
| Knebworth & Marymead PracticeKnebworth, SG3 6ER | 2.8 miles | 6 | 29% | 54% | Yes |
| Shephall Health CentreStevenage, SG2 9QZ | 3.1 miles | 53 | 49% | 79% | Yes |
| Bedwell Medical CentreStevenage, SG1 1LQ | 4.2 miles | 25 | 37% | 71% | Yes |
| Hanscombe House SurgeryHertford, SG14 1JA | 4.6 miles | 46 | 47% | 87% | Yes |
| Lea Wharf MedicalHertford, SG14 1BN | 4.6 miles | 15 | 41% | 67% | Yes |
| Bridge Cottage SurgeryWelwyn, AL6 9EF | 4.7 miles | 30 | 59% | 69% | Yes |
| New River HealthWare, SG12 9EF | 4.8 miles | 31 | 42% | 74% | Yes |
| Dolphin House SurgeryWare, SG12 9HJ | 5.0 miles | 87 | 73% | 89% | Yes |
| King George & Manor House SurgeriesStevenage, SG1 3HT | 5.1 miles | 4 | 34% | 62% | Yes |
Dolphin House Surgery is 5.0 miles away, scores 87 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Watton Place Clinic taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Watton Place Clinic was taking on new patients. You can register online through the NHS website or call the surgery on 01920 830232.
How do patients rate Watton Place Clinic?
In the 2026 NHS GP Patient Survey, 83% of patients at Watton Place Clinic said their overall experience was good. The England average is 77%. 89% found it easy to get through by phone (England 57%). Its GPScore is 74 out of 100, grade B, which puts it in the second-best 20% of GP surgeries in England.
What is the inspection rating for Watton Place Clinic?
The Care Quality Commission, which inspects GP surgeries in England, rated Watton Place Clinic as Good at its last published inspection (report published 23 August 2016).
What are the opening times of Watton Place Clinic?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 24 October 2024. Bank holidays may differ.
How do I contact Watton Place Clinic?
Call 01920 830232. You can also book and order repeat prescriptions in the NHS App. The address is High Street, Watton at Stone, Hertford, SG14 3SY.
Does Watton Place Clinic have a branch surgery?
Yes. Watton Place Clinic also runs Oak Tree Close Surgery (Oak Tree Close, Benington, Stevenage, SG2 7QZ). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Watton Place Clinic?
Around 5,137 patients are registered (January 2025). The surgery is part of Hertford and Rurals PCN, a group of local surgeries that share staff and services, in the Central East NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.