GP surgery in Crawley
Leacroft Medical Practice
Langley House, Langley Drive, Crawley, RH11 7TF
Scores 75 out of 100, good for a GP surgery in England. 84% of patients say their experience is good and 76% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2019. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 82
- Easy to get through on the phone76
- Easy to contact online96
- Good experience of getting in touch89
- Did not wait too long for the appointment57
Quality of care 62
- Patients rate the surgery as good68
- Patients got what they needed63
- Doctors and nurses listen58
- Patients trust the staff40
- Inspection rating (Good)50
- Health checks and screening done36
- Meets NHS clinical targets70
- Children vaccinated on time54
What patients say
94 patients answered the 2026 NHS survey about this surgery.
76%
find the phone easy
well above the England average (57%)
84%
say their experience is good
above the England average (77%)
+6
change since last year
2025: 78% · 2026: 84%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 76% | 57% | 62% |
| Easy to contact via website | 85% | 58% | 77% |
| Easy to contact via NHS App | 80% | 54% | 67% |
| Reception staff helpful | 91% | 85% | 85% |
| Seeing the same person | |||
| Has a preferred clinician | 45% | 31% | 30% |
| Sees preferred clinician | 46% | 42% | 43% |
| What happened when they got in touch | |||
| Knew what would happen next | 92% | 84% | 89% |
| Next steps within 2 days | 95% | 93% | 98% |
| Good experience of contacting | 89% | 73% | 81% |
| The appointment | |||
| Offered a choice of time or day | 81% | 57% | 78% |
| Waiting time was about right | 74% | 69% | 74% |
| Remote appointment | 25% | 26% | 27% |
| The doctor or nurse | |||
| Good at listening | 89% | 87% | 88% |
| Treated with care and concern | 89% | 86% | 90% |
| Considered mental wellbeing | 85% | 75% | 79% |
| Had all the information needed | 93% | 92% | 94% |
| Confidence and trust | 92% | 93% | 92% |
| Involved in decisions | 93% | 92% | 93% |
| Needs were met | 93% | 90% | 89% |
| Overall | |||
| Overall experience good | 84% | 77% | 78% |
| Living with a long-term condition | |||
| Confident managing conditions | 82% | 79% | 72% |
| Supported by local services | 81% | 70% | 66% |
| Discussed managing condition | 60% | 43% | 47% |
| Agreed a care plan | 36% | 46% | 53% |
Green means at least 2 points better than England, red at least 2 points worse. With about 94 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 8pm |
| Tuesday | 8am to 8pm |
| Wednesday | 8am to 8pm |
| Thursday | 8am to 8pm |
| Friday | 8am to 6pm |
| Saturday | 8am to 4pm |
| Sunday | Closed |
Confirmed by the surgery on 14 October 2024. Bank holidays may differ.
- Address
- Langley House, Langley Drive, Crawley, RH11 7TF
- Phone
- 01293 574747
- [email protected]
- Website
- www.leacroft.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Crawley Care Collaborative PCN (a group of local surgeries that share services)
- NHS code
- H82012 · NHS profile
Access and facilities
- Accessible toilets
- Baby-changing facilities
- Bus stop nearby
- Cycle parking
- Disability awareness and equality training for staff
- Disabled car parking
- Documents available in large print
- Free NHS WiFi
- Free on-site car parking
- Hearing loop or induction loop: helps to improve sound for hearing aid users
- Lift
- Step-free access at entrances and exits
- Step-free access throughout
- Toilets
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 20 November 2019
This rating is 6 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 12.0% | 15.2% |
| Diabetes | 9.6% | 7.9% |
| Asthma | 6.1% | 6.6% |
| COPD | 1.6% | 1.9% |
| Coronary heart disease | 2.8% | 3.0% |
| Depression | 11.5% | 14.3% |
| Obesity | 14.0% | 13.9% |
| Smoking | 15.2% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 71% | 67% |
| Cervical screening, women 50-64 | 75% | 75% |
| Blood pressure controlled (hypertension, under 80) | 65% | 68% |
| Blood pressure checked in last 5 years (45+) | 89% | 87% |
| Diabetes: blood pressure on target | 78% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 56% | 57% |
| Diabetes: annual foot check | 89% | 78% |
| Asthma: annual review | 68% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Leacroft Medical Practicethis surgery | – | 75 | 76% | 84% | Yes |
| Langley Corner SurgeryCrawley, RH11 0NF | 0.7 miles | 39 | 53% | 79% | Yes |
| Ifield Medical PracticeCrawley, RH11 0BF | 0.8 miles | 68 | 74% | 85% | Yes |
| Bridge Medical CentreCrawley, RH10 1LL | 1.5 miles | 55 | 68% | 78% | Yes |
| Gossops Green Medical CentreCrawley, RH11 8TY | 1.6 miles | 35 | 50% | 75% | Yes |
| Southgate Medical GroupCrawley, RH10 6TE | 1.7 miles | 39 | 56% | 80% | Yes |
| Woodlands&clerklands PartnershipCrawley, RH10 5BW | 1.7 miles | 77 | 66% | 85% | Yes |
| Furnace Green SurgeryCrawley, RH10 6JN | 1.8 miles | 28 | 70% | 74% | Yes |
| Pound Hill Medical GroupCrawley, RH10 7DX | 1.9 miles | 60 | 64% | 84% | Yes |
| Bewbush Medical CentreCrawley, RH11 8XT | 2.0 miles | 55 | 73% | 72% | Yes |
Common questions
Is Leacroft Medical Practice taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Leacroft Medical Practice was taking on new patients. You can register online through the NHS website or call the surgery on 01293 574747.
How do patients rate Leacroft Medical Practice?
In the 2026 NHS GP Patient Survey, 84% of patients at Leacroft Medical Practice said their overall experience was good. The England average is 77%. 76% found it easy to get through by phone (England 57%). Its GPScore is 75 out of 100, grade B, which puts it in the second-best 20% of GP surgeries in England.
What is the inspection rating for Leacroft Medical Practice?
The Care Quality Commission, which inspects GP surgeries in England, rated Leacroft Medical Practice as Good at its last published inspection (report published 20 November 2019).
What are the opening times of Leacroft Medical Practice?
Reception is open Monday 8am to 8pm, Tuesday 8am to 8pm, Wednesday 8am to 8pm, Thursday 8am to 8pm, Friday 8am to 6pm, Saturday 8am to 4pm, Sunday closed. The surgery last confirmed these times on 14 October 2024. Bank holidays may differ.
How do I contact Leacroft Medical Practice?
Call 01293 574747 or visit its website, www.leacroft.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is Langley House, Langley Drive, Crawley, RH11 7TF.
How many patients are registered at Leacroft Medical Practice?
Around 15,078 patients are registered (January 2025). The surgery is part of Crawley Care Collaborative PCN, a group of local surgeries that share staff and services, in the Surrey and Sussex NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.