GP surgery in Crawley
Southgate Medical Group
137 Brighton Road, Crawley, RH10 6TE
Scores 39 out of 100, below average for a GP surgery in England. 80% of patients say their experience is good and 56% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2018. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 29
- Easy to get through on the phone40
- Easy to contact online67
- Good experience of getting in touch28
- Did not wait too long for the appointment21
Quality of care 55
- Patients rate the surgery as good52
- Patients got what they needed52
- Doctors and nurses listen26
- Patients trust the staff34
- Inspection rating (Good)50
- Health checks and screening done94
- Meets NHS clinical targets72
- Children vaccinated on time60
What patients say
100 patients answered the 2026 NHS survey about this surgery.
56%
find the phone easy
about the England average (57%)
80%
say their experience is good
above the England average (77%)
+25
change since last year
2025: 55% · 2026: 80%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 56% | 57% | 25% |
| Easy to contact via website | 65% | 58% | 34% |
| Easy to contact via NHS App | 52% | 54% | 26% |
| Reception staff helpful | 86% | 85% | 67% |
| Seeing the same person | |||
| Has a preferred clinician | 28% | 31% | 25% |
| Sees preferred clinician | 33% | 42% | 5% |
| What happened when they got in touch | |||
| Knew what would happen next | 71% | 84% | 55% |
| Next steps within 2 days | 93% | 93% | 99% |
| Good experience of contacting | 68% | 73% | 39% |
| The appointment | |||
| Offered a choice of time or day | 65% | 57% | 30% |
| Waiting time was about right | 60% | 69% | 56% |
| Remote appointment | 32% | 26% | 28% |
| The doctor or nurse | |||
| Good at listening | 84% | 87% | 79% |
| Treated with care and concern | 83% | 86% | 85% |
| Considered mental wellbeing | 80% | 75% | 79% |
| Had all the information needed | 85% | 92% | 93% |
| Confidence and trust | 91% | 93% | 93% |
| Involved in decisions | 89% | 92% | 97% |
| Needs were met | 91% | 90% | 90% |
| Overall | |||
| Overall experience good | 80% | 77% | 55% |
| Living with a long-term condition | |||
| Confident managing conditions | 74% | 79% | 62% |
| Supported by local services | 74% | 70% | 49% |
| Discussed managing condition | 51% | 43% | 38% |
| Agreed a care plan | 67% | 46% | 40% |
Green means at least 2 points better than England, red at least 2 points worse. With about 100 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 8:30am to 6pm |
| Tuesday | 8:30am to 6pm |
| Wednesday | 8:30am to 6pm |
| Thursday | 8:30am to 6pm |
| Friday | 8:30am to 6pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 17 November 2020. Bank holidays may differ.
- Address
- 137 Brighton Road, Crawley, RH10 6TE
- Phone
- 01293 223666
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Crawley Care Collaborative PCN (a group of local surgeries that share services)
- NHS code
- H82064 · NHS profile
Access and facilities
- Disabled parking
- Disabled toilet
- Induction loop
- Step-free access
- Wheelchair access
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 11 October 2018
This rating is 7 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 12.2% | 15.2% |
| Diabetes | 8.3% | 7.9% |
| Asthma | 7.8% | 6.6% |
| COPD | 1.6% | 1.9% |
| Coronary heart disease | 2.2% | 3.0% |
| Depression | 17.6% | 14.3% |
| Obesity | 16.1% | 13.9% |
| Smoking | 17.5% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 74% | 67% |
| Cervical screening, women 50-64 | 81% | 75% |
| Blood pressure controlled (hypertension, under 80) | 77% | 68% |
| Blood pressure checked in last 5 years (45+) | 91% | 87% |
| Diabetes: blood pressure on target | 84% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 63% | 57% |
| Diabetes: annual foot check | 90% | 78% |
| Asthma: annual review | 78% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Southgate Medical Groupthis surgery | – | 39 | 56% | 80% | Yes |
| Woodlands&clerklands PartnershipCrawley, RH10 5BW | 0.5 miles | 77 | 66% | 85% | Yes |
| Coachmans Medical PracticeCrawley, RH11 9JA | 0.6 miles | 31 | 42% | 76% | Yes |
| Gossops Green Medical CentreCrawley, RH11 8TY | 1.0 miles | 35 | 50% | 75% | Yes |
| Furnace Green SurgeryCrawley, RH10 6JN | 1.0 miles | 28 | 70% | 74% | Yes |
| Bewbush Medical CentreCrawley, RH11 8XT | 1.3 miles | 55 | 73% | 72% | Yes |
| Ifield Medical PracticeCrawley, RH11 0BF | 1.5 miles | 68 | 74% | 85% | Yes |
| Bridge Medical CentreCrawley, RH10 1LL | 1.6 miles | 55 | 68% | 78% | Yes |
| Leacroft Medical PracticeCrawley, RH11 7TF | 1.7 miles | 75 | 76% | 84% | Yes |
| Langley Corner SurgeryCrawley, RH11 0NF | 1.8 miles | 39 | 53% | 79% | Yes |
Woodlands&clerklands Partnership is 0.5 miles away, scores 77 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Southgate Medical Group taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Southgate Medical Group was taking on new patients. You can register online through the NHS website or call the surgery on 01293 223666.
How do patients rate Southgate Medical Group?
In the 2026 NHS GP Patient Survey, 80% of patients at Southgate Medical Group said their overall experience was good. The England average is 77%. 56% found it easy to get through by phone (England 57%). Its GPScore is 39 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
What is the inspection rating for Southgate Medical Group?
The Care Quality Commission, which inspects GP surgeries in England, rated Southgate Medical Group as Good at its last published inspection (report published 11 October 2018).
What are the opening times of Southgate Medical Group?
Reception is open Monday 8:30am to 6pm, Tuesday 8:30am to 6pm, Wednesday 8:30am to 6pm, Thursday 8:30am to 6pm, Friday 8:30am to 6pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 17 November 2020. Bank holidays may differ.
How do I contact Southgate Medical Group?
Call 01293 223666. You can also book and order repeat prescriptions in the NHS App. The address is 137 Brighton Road, Crawley, RH10 6TE.
How many patients are registered at Southgate Medical Group?
Around 11,700 patients are registered (January 2025). The surgery is part of Crawley Care Collaborative PCN, a group of local surgeries that share staff and services, in the Surrey and Sussex NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.