GP surgery in East Suffolk
Longshore Surgeries
Field Lane, Kessingland, Lowestoft, NR33 7QA
Scores 65 out of 100, good for a GP surgery in England. 81% of patients say their experience is good and 80% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2019. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 74
- Easy to get through on the phone82
- Easy to contact online37
- Good experience of getting in touch66
- Did not wait too long for the appointment72
Quality of care 51
- Patients rate the surgery as good56
- Patients got what they needed58
- Doctors and nurses listen78
- Patients trust the staff33
- Inspection rating (Good)50
- Health checks and screening done24
- Meets NHS clinical targets18
- Children vaccinated on time59
What patients say
94 patients answered the 2026 NHS survey about this surgery.
79%
find the phone easy
well above the England average (57%)
81%
say their experience is good
above the England average (77%)
+3
change since last year
2025: 78% · 2026: 81%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 79% | 57% | 66% |
| Easy to contact via website | 53% | 58% | 41% |
| Easy to contact via NHS App | 72% | 54% | 42% |
| Reception staff helpful | 92% | 85% | 85% |
| Seeing the same person | |||
| Has a preferred clinician | 30% | 31% | 48% |
| Sees preferred clinician | 64% | 42% | 34% |
| What happened when they got in touch | |||
| Knew what would happen next | 85% | 84% | 84% |
| Next steps within 2 days | 97% | 93% | 94% |
| Good experience of contacting | 81% | 73% | 70% |
| The appointment | |||
| Offered a choice of time or day | 50% | 57% | 45% |
| Waiting time was about right | 79% | 69% | 72% |
| Remote appointment | 27% | 26% | 21% |
| The doctor or nurse | |||
| Good at listening | 93% | 87% | 90% |
| Treated with care and concern | 86% | 86% | 91% |
| Considered mental wellbeing | 78% | 75% | 81% |
| Had all the information needed | 91% | 92% | 93% |
| Confidence and trust | 91% | 93% | 93% |
| Involved in decisions | 91% | 92% | 94% |
| Needs were met | 92% | 90% | 92% |
| Overall | |||
| Overall experience good | 81% | 77% | 78% |
| Living with a long-term condition | |||
| Confident managing conditions | 85% | 79% | 82% |
| Supported by local services | 88% | 70% | 73% |
| Discussed managing condition | 48% | 43% | 50% |
| Agreed a care plan | 67% | 46% | 34% |
Green means at least 2 points better than England, red at least 2 points worse. With about 94 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8:30am to 6:30pm |
| Tuesday | 8:30am to 6:30pm |
| Wednesday | 8:30am to 6:30pm |
| Thursday | 8:30am to 6:30pm |
| Friday | 8:30am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 2 May 2013. Bank holidays may differ.
- Address
- Field Lane, Kessingland, Lowestoft, NR33 7QA
- Phone
- 01502 740203
- Website
- www.longshoresurgeries.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- South Waveney PCN (a group of local surgeries that share services)
- NHS code
- D83010 · NHS profile
Branch surgeries
Run by this practice from another building. Patients register with the practice, not the branch.
- The Surgery, Wangford
- The Surgery, Church Street, Wangford, Beccles, NR34 8RN · 01502 578257
- Wrentham
- 58 Southwold Road, Wrentham, Beccles, NR34 7JF · 01502 675203
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 27 December 2019
This rating is 6 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 24.1% | 15.2% |
| Diabetes | 11.9% | 7.9% |
| Asthma | 9.1% | 6.6% |
| COPD | 3.2% | 1.9% |
| Coronary heart disease | 5.4% | 3.0% |
| Depression | 16.0% | 14.3% |
| Obesity | 21.2% | 13.9% |
| Smoking | 14.0% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 69% | 67% |
| Cervical screening, women 50-64 | 73% | 75% |
| Blood pressure controlled (hypertension, under 80) | 59% | 68% |
| Blood pressure checked in last 5 years (45+) | 88% | 87% |
| Diabetes: blood pressure on target | 66% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 54% | 57% |
| Diabetes: annual foot check | 76% | 78% |
| Asthma: annual review | 63% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Longshore Surgeriesthis surgery | – | 65 | 80% | 81% | Yes |
| Andaman SurgeryLowestoft, NR33 9DF | 2.5 miles | 84 | 82% | 89% | Yes |
| Rosedale SurgeryLowestoft, NR33 8LG | 2.6 miles | 33 | 44% | 83% | Yes |
| Kirkley Mill Health CentreLowestoft, NR33 0HF | 3.4 miles | 38 | 58% | 82% | Yes |
| Victoria Road SurgeryLowestoft, NR33 9LU | 3.5 miles | 75 | 80% | 81% | Yes |
| Bridge Road SurgeryLowestoft, NR32 3LJ | 4.0 miles | 35 | 27% | 67% | Yes |
| Alexandra & Crestview SurgeriesLowestoft, NR32 1PL | 4.4 miles | 54 | 67% | 74% | Yes |
| High Street SurgeryLowestoft, NR32 1JE | 4.8 miles | 42 | 57% | 70% | Yes |
| Sole Bay H/CSouthwold, IP18 6GY | 6.2 miles | 100 | 96% | 96% | Yes |
| Beccles Medical CentreBeccles, NR34 9NX | 6.9 miles | 36 | 43% | 73% | Yes |
Andaman Surgery is 2.5 miles away, scores 84 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Longshore Surgeries taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Longshore Surgeries was taking on new patients. You can register online through the NHS website or call the surgery on 01502 740203.
How do patients rate Longshore Surgeries?
In the 2026 NHS GP Patient Survey, 81% of patients at Longshore Surgeries said their overall experience was good. The England average is 77%. 80% found it easy to get through by phone (England 57%). Its GPScore is 65 out of 100, grade B, which puts it in the second-best 20% of GP surgeries in England.
What is the inspection rating for Longshore Surgeries?
The Care Quality Commission, which inspects GP surgeries in England, rated Longshore Surgeries as Good at its last published inspection (report published 27 December 2019).
What are the opening times of Longshore Surgeries?
Reception is open Monday 8:30am to 6:30pm, Tuesday 8:30am to 6:30pm, Wednesday 8:30am to 6:30pm, Thursday 8:30am to 6:30pm, Friday 8:30am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 2 May 2013. Bank holidays may differ.
How do I contact Longshore Surgeries?
Call 01502 740203 or visit its website, www.longshoresurgeries.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is Field Lane, Kessingland, Lowestoft, NR33 7QA.
Does Longshore Surgeries have a branch surgery?
Yes. Longshore Surgeries also runs The Surgery, Wangford (The Surgery, Church Street, Wangford, Beccles, NR34 8RN) and Wrentham (58 Southwold Road, Wrentham, Beccles, NR34 7JF). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Longshore Surgeries?
Around 6,370 patients are registered (January 2025). The surgery is part of South Waveney PCN, a group of local surgeries that share staff and services, in the Norfolk and Suffolk NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.