GP surgery in East Suffolk
Sole Bay H/C
Teal Close, Reydon, Southwold, IP18 6GY
Scores 100 out of 100, excellent for a GP surgery in England. 96% of patients say their experience is good and 96% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Outstanding in 2016. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 99
- Easy to get through on the phone98
- Easy to contact online93
- Good experience of getting in touch99
- Did not wait too long for the appointment97
Quality of care 100
- Patients rate the surgery as good97
- Patients got what they needed99
- Doctors and nurses listen94
- Patients trust the staff96
- Inspection rating (Outstanding)98
- Health checks and screening done84
- Meets NHS clinical targets85
- Children vaccinated on time99
What patients say
125 patients answered the 2026 NHS survey about this surgery.
96%
find the phone easy
well above the England average (57%)
96%
say their experience is good
well above the England average (77%)
+2
change since last year
2025: 94% · 2026: 96%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 96% | 57% | 92% |
| Easy to contact via website | 80% | 58% | 70% |
| Easy to contact via NHS App | 62% | 54% | 56% |
| Reception staff helpful | 99% | 85% | 99% |
| Seeing the same person | |||
| Has a preferred clinician | 38% | 31% | 50% |
| Sees preferred clinician | 69% | 42% | 55% |
| What happened when they got in touch | |||
| Knew what would happen next | 97% | 84% | 97% |
| Next steps within 2 days | 99% | 93% | 91% |
| Good experience of contacting | 97% | 73% | 97% |
| The appointment | |||
| Offered a choice of time or day | 89% | 57% | 72% |
| Waiting time was about right | 93% | 69% | 80% |
| Remote appointment | 15% | 26% | 15% |
| The doctor or nurse | |||
| Good at listening | 97% | 87% | 92% |
| Treated with care and concern | 97% | 86% | 90% |
| Considered mental wellbeing | 88% | 75% | 76% |
| Had all the information needed | 99% | 92% | 94% |
| Confidence and trust | 99% | 93% | 99% |
| Involved in decisions | 100% | 92% | 85% |
| Needs were met | 99% | 90% | 93% |
| Overall | |||
| Overall experience good | 96% | 77% | 94% |
| Living with a long-term condition | |||
| Confident managing conditions | 90% | 79% | 88% |
| Supported by local services | 79% | 70% | 88% |
| Discussed managing condition | 59% | 43% | 64% |
| Agreed a care plan | 54% | 46% | 46% |
Green means at least 2 points better than England, red at least 2 points worse. With about 125 replies, a gap of a few points may just be chance.
Opening times and contact
| Monday | 8:30am to 6:30pm |
| Tuesday | 8:30am to 6:30pm |
| Wednesday | 8:30am to 6:30pm |
| Thursday | 8:30am to 6:30pm |
| Friday | 8:30am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 17 December 2014. Bank holidays may differ.
- Address
- Teal Close, Reydon, Southwold, IP18 6GY
- Phone
- 01502 722326
- Website
- www.solebayhealthcentre.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- South Waveney PCN (a group of local surgeries that share services)
- NHS code
- D83022 · NHS profile
Access and facilities
- Disabled parking
- Disabled toilet
- Induction loop
- Step-free access
- Wheelchair access
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Outstanding
overall, from the inspection published 11 February 2016
This rating is 10 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Outstanding |
| Is it responsive? | Good |
| Is it well-led? | Outstanding |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 20.5% | 15.2% |
| Diabetes | 7.8% | 7.9% |
| Asthma | 8.5% | 6.6% |
| COPD | 2.2% | 1.9% |
| Coronary heart disease | 4.8% | 3.0% |
| Depression | 11.4% | 14.3% |
| Obesity | 13.3% | 13.9% |
| Smoking | 11.1% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 77% | 67% |
| Cervical screening, women 50-64 | 82% | 75% |
| Blood pressure controlled (hypertension, under 80) | 74% | 68% |
| Blood pressure checked in last 5 years (45+) | 90% | 87% |
| Diabetes: blood pressure on target | 87% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 70% | 57% |
| Diabetes: annual foot check | 88% | 78% |
| Asthma: annual review | 63% | 66% |
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Quick survey · 10 questions, one tap each
Nobody has answered yet. Be the first: your answers show here once three people have replied.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are saved and will show here once enough people have replied.
Reviews
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Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Sole Bay H/Cthis surgery | – | 100 | 96% | 96% | Yes |
| Longshore SurgeriesLowestoft, NR33 7QA | 6.2 miles | 65 | 80% | 81% | Yes |
| Cutlers Hill SurgeryHalesworth, IP19 8SG | 6.7 miles | 92 | 87% | 85% | Yes |
| Rosedale SurgeryLowestoft, NR33 8LG | 8.5 miles | 33 | 44% | 83% | Yes |
| Andaman SurgeryLowestoft, NR33 9DF | 8.6 miles | 84 | 82% | 89% | Yes |
| Beccles Medical CentreBeccles, NR34 9NX | 9.2 miles | 36 | 43% | 73% | Yes |
| Victoria Road SurgeryLowestoft, NR33 9LU | 9.5 miles | 75 | 80% | 81% | Yes |
| Kirkley Mill Health CentreLowestoft, NR33 0HF | 9.6 miles | 38 | 58% | 82% | Yes |
| Leiston SurgeryLeiston, IP16 4ES | 9.7 miles | 69 | 57% | 84% | Yes |
| Bridge Road SurgeryLowestoft, NR32 3LJ | 10.0 miles | 35 | 27% | 67% | Yes |
Common questions
Is Sole Bay H/C taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Sole Bay H/C was taking on new patients. You can register online through the NHS website or call the surgery on 01502 722326.
How do patients rate Sole Bay H/C?
In the 2026 NHS GP Patient Survey, 96% of patients at Sole Bay H/C said their overall experience was good. The England average is 77%. 96% found it easy to get through by phone (England 57%). Its GPScore is 100 out of 100, grade A, which puts it in the top 20% of GP surgeries in England.
What is the inspection rating for Sole Bay H/C?
The Care Quality Commission, which inspects GP surgeries in England, rated Sole Bay H/C as Outstanding at its last published inspection (report published 11 February 2016).
What are the opening times of Sole Bay H/C?
Reception is open Monday 8:30am to 6:30pm, Tuesday 8:30am to 6:30pm, Wednesday 8:30am to 6:30pm, Thursday 8:30am to 6:30pm, Friday 8:30am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 17 December 2014. Bank holidays may differ.
How do I contact Sole Bay H/C?
Call 01502 722326 or visit its website, www.solebayhealthcentre.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is Teal Close, Reydon, Southwold, IP18 6GY.
How many patients are registered at Sole Bay H/C?
Around 5,446 patients are registered (January 2025). The surgery is part of South Waveney PCN, a group of local surgeries that share staff and services, in the Norfolk and Suffolk NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.