GP surgery in Breckland
Manor Farm Medical Centre
Mangate Street, Swaffham, PE37 7QN
Scores 23 out of 100, below average for a GP surgery in England. 75% of patients say their experience is good and 42% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2024. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 16
- Easy to get through on the phone17
- Easy to contact online22
- Good experience of getting in touch12
- Did not wait too long for the appointment34
Quality of care 38
- Patients rate the surgery as good35
- Patients got what they needed46
- Doctors and nurses listen25
- Patients trust the staff46
- Inspection rating (Good)50
- Health checks and screening done61
- Meets NHS clinical targets40
- Children vaccinated on time45
What patients say
109 patients answered the 2026 NHS survey about this surgery.
42%
find the phone easy
well below the England average (57%)
75%
say their experience is good
about the England average (77%)
-13
change since last year
2025: 87% · 2026: 75%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 42% | 57% | 62% |
| Easy to contact via website | 45% | 58% | 52% |
| Easy to contact via NHS App | 54% | 54% | 37% |
| Reception staff helpful | 77% | 85% | 87% |
| Seeing the same person | |||
| Has a preferred clinician | 32% | 31% | 37% |
| Sees preferred clinician | 22% | 42% | 33% |
| What happened when they got in touch | |||
| Knew what would happen next | 88% | 84% | 88% |
| Next steps within 2 days | 96% | 93% | 98% |
| Good experience of contacting | 59% | 73% | 81% |
| The appointment | |||
| Offered a choice of time or day | 54% | 57% | 72% |
| Waiting time was about right | 66% | 69% | 78% |
| Remote appointment | 21% | 26% | 22% |
| The doctor or nurse | |||
| Good at listening | 83% | 87% | 95% |
| Treated with care and concern | 86% | 86% | 88% |
| Considered mental wellbeing | 74% | 75% | 84% |
| Had all the information needed | 94% | 92% | 94% |
| Confidence and trust | 93% | 93% | 99% |
| Involved in decisions | 92% | 92% | 98% |
| Needs were met | 91% | 90% | 93% |
| Overall | |||
| Overall experience good | 75% | 77% | 87% |
| Living with a long-term condition | |||
| Confident managing conditions | 85% | 79% | 79% |
| Supported by local services | 64% | 70% | 73% |
| Discussed managing condition | 53% | 43% | 46% |
| Agreed a care plan | 57% | 46% | 53% |
Green means at least 2 points better than England, red at least 2 points worse. With about 109 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8:30am to 6:30pm |
| Tuesday | 8:30am to 6:30pm |
| Wednesday | 8:30am to 6:30pm |
| Thursday | 8:30am to 6:30pm |
| Friday | 8:30am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 5 June 2025. Bank holidays may differ.
- Address
- Mangate Street, Swaffham, PE37 7QN
- Phone
- 01760 721786
- [email protected]
- Website
- www.swaffham-doctors.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Swaffham & Downham Market PCN (a group of local surgeries that share services)
- NHS code
- D82065 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Oak Farm Surgery
- North Pickenham Road, Necton, Swaffham, PE37 8EF
Access and facilities
- Accessible toilets
- Baby-changing facilities
- Disabled car parking
- Free NHS WiFi
- Free on-site car parking
- Lift
- Pharmacy
- Step-free access at entrances and exits
- Toilets
- Wheelchair access at entrances and exits
- Wheelchair access throughout
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Requires improvement |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 21.6% | 15.2% |
| Diabetes | 11.6% | 7.9% |
| Asthma | 8.8% | 6.6% |
| COPD | 2.5% | 1.9% |
| Coronary heart disease | 5.0% | 3.0% |
| Depression | 17.5% | 14.3% |
| Obesity | 21.0% | 13.9% |
| Smoking | 14.4% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 76% | 67% |
| Cervical screening, women 50-64 | 76% | 75% |
| Blood pressure controlled (hypertension, under 80) | 70% | 68% |
| Blood pressure checked in last 5 years (45+) | 92% | 87% |
| Diabetes: blood pressure on target | 76% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 56% | 57% |
| Diabetes: annual foot check | 84% | 78% |
| Asthma: annual review | 74% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Manor Farm Medical Centrethis surgery | – | 23 | 42% | 75% | Yes |
| Campingland SurgerySwaffham, PE37 7RD | 0.2 miles | 42 | 53% | 79% | Yes |
| Plowright Medical CentreSwaffham, PE37 7HJ | 0.5 miles | 79 | 90% | 88% | Yes |
| Litcham Health CentreKing's Lynn, PE32 2NW | 6.6 miles | 39 | 73% | 73% | Yes |
| Watton Medical PracticeThetford, IP25 6FA | 7.9 miles | 18 | 40% | 63% | Yes |
| Boughton SurgeryKing's Lynn, PE33 9AG | 8.6 miles | 62 | 79% | 79% | Yes |
| Shipdham SurgeryThetford, IP25 7LA | 8.7 miles | 96 | 93% | 93% | Yes |
| Great Massingham SurgeryKing's Lynn, PE32 2JQ | 9.1 miles | 86 | 85% | 89% | Yes |
| Grimston Medical CentreKing's Lynn, PE32 1DW | 10.5 miles | 62 | 68% | 77% | Yes |
| Orchard SurgeryDereham, NR19 1AE | 10.8 miles | 6 | 18% | 52% | Yes |
Campingland Surgery is 0.2 miles away, scores 42 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Manor Farm Medical Centre taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Manor Farm Medical Centre was taking on new patients. You can register online through the NHS website or call the surgery on 01760 721786.
How do patients rate Manor Farm Medical Centre?
In the 2026 NHS GP Patient Survey, 75% of patients at Manor Farm Medical Centre said their overall experience was good. The England average is 77%. 42% found it easy to get through by phone (England 57%). Its GPScore is 23 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
What is the inspection rating for Manor Farm Medical Centre?
The Care Quality Commission, which inspects GP surgeries in England, rated Manor Farm Medical Centre as Good at its last published inspection (report published 11 March 2024).
What are the opening times of Manor Farm Medical Centre?
Reception is open Monday 8:30am to 6:30pm, Tuesday 8:30am to 6:30pm, Wednesday 8:30am to 6:30pm, Thursday 8:30am to 6:30pm, Friday 8:30am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 5 June 2025. Bank holidays may differ.
How do I contact Manor Farm Medical Centre?
Call 01760 721786 or visit its website, www.swaffham-doctors.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is Mangate Street, Swaffham, PE37 7QN.
Does Manor Farm Medical Centre have a branch surgery?
Yes. Manor Farm Medical Centre also runs Oak Farm Surgery (North Pickenham Road, Necton, Swaffham, PE37 8EF). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Manor Farm Medical Centre?
Around 7,755 patients are registered (January 2025). The surgery is part of Swaffham & Downham Market PCN, a group of local surgeries that share staff and services, in the Norfolk and Suffolk NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.