GP surgery in King's Lynn and West Norfolk
Great Massingham Surgery
Station Road, Great Massingham, King's Lynn, PE32 2JQ
Scores 86 out of 100, excellent for a GP surgery in England. 89% of patients say their experience is good and 85% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2016. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 87
- Easy to get through on the phone88
- Easy to contact online48
- Good experience of getting in touch81
- Did not wait too long for the appointment83
Quality of care 80
- Patients rate the surgery as good82
- Patients got what they needed49
- Doctors and nurses listen71
- Patients trust the staff73
- Inspection rating (Good)50
- Health checks and screening done74
- Meets NHS clinical targets86
- Children vaccinated on time69
What patients say
129 patients answered the 2026 NHS survey about this surgery.
85%
find the phone easy
well above the England average (57%)
88%
say their experience is good
well above the England average (77%)
-2
change since last year
2025: 90% · 2026: 89%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 85% | 57% | 86% |
| Easy to contact via website | 58% | 58% | 54% |
| Easy to contact via NHS App | 54% | 54% | 35% |
| Reception staff helpful | 93% | 85% | 92% |
| Seeing the same person | |||
| Has a preferred clinician | 47% | 31% | 47% |
| Sees preferred clinician | 56% | 42% | 89% |
| What happened when they got in touch | |||
| Knew what would happen next | 92% | 84% | 95% |
| Next steps within 2 days | 92% | 93% | 92% |
| Good experience of contacting | 86% | 73% | 86% |
| The appointment | |||
| Offered a choice of time or day | 77% | 57% | 75% |
| Waiting time was about right | 83% | 69% | 81% |
| Remote appointment | 19% | 26% | 17% |
| The doctor or nurse | |||
| Good at listening | 92% | 87% | 96% |
| Treated with care and concern | 92% | 86% | 90% |
| Considered mental wellbeing | 83% | 75% | 84% |
| Had all the information needed | 93% | 92% | 97% |
| Confidence and trust | 96% | 93% | 98% |
| Involved in decisions | 94% | 92% | 99% |
| Needs were met | 91% | 90% | 94% |
| Overall | |||
| Overall experience good | 88% | 77% | 90% |
| Living with a long-term condition | |||
| Confident managing conditions | 87% | 79% | 94% |
| Supported by local services | 83% | 70% | 89% |
| Discussed managing condition | 53% | 43% | 61% |
| Agreed a care plan | 47% | 46% | 62% |
Green means at least 2 points better than England, red at least 2 points worse. With about 129 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 25 October 2022. Bank holidays may differ.
- Address
- Station Road, Great Massingham, King's Lynn, PE32 2JQ
- Phone
- 01485 520521
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- West Norfolk Coastal PCN (a group of local surgeries that share services)
- NHS code
- D82070 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Bayfield Surgery
- High Street, Docking, King's Lynn, PE31 8NH · 01485 518336
Access and facilities
- Accessible toilets
- Baby-changing facilities
- Disability awareness and equality training for staff
- Disabled car parking
- Documents available in large print
- Free NHS WiFi
- Free on-site car parking
- Hearing loop or induction loop: helps to improve sound for hearing aid users
- High-back waiting room chairs
- Pharmacy
- Sign language interpreter available online
- Step-free access at entrances and exits
- Step-free access throughout
- Toilets
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 20 July 2016
This rating is 10 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 20.3% | 15.2% |
| Diabetes | 9.4% | 7.9% |
| Asthma | 8.6% | 6.6% |
| COPD | 2.6% | 1.9% |
| Coronary heart disease | 4.4% | 3.0% |
| Depression | 15.7% | 14.3% |
| Obesity | 19.3% | 13.9% |
| Smoking | 12.1% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 79% | 67% |
| Cervical screening, women 50-64 | 79% | 75% |
| Blood pressure controlled (hypertension, under 80) | 67% | 68% |
| Blood pressure checked in last 5 years (45+) | 92% | 87% |
| Diabetes: blood pressure on target | 78% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 69% | 57% |
| Diabetes: annual foot check | 81% | 78% |
| Asthma: annual review | 65% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Great Massingham Surgerythis surgery | – | 86 | 85% | 89% | Yes |
| Grimston Medical CentreKing's Lynn, PE32 1DW | 4.8 miles | 62 | 68% | 77% | Yes |
| Litcham Health CentreKing's Lynn, PE32 2NW | 6.6 miles | 39 | 73% | 73% | Yes |
| Plowright Medical CentreSwaffham, PE37 7HJ | 8.6 miles | 79 | 90% | 88% | Yes |
| Manor Farm Medical CentreSwaffham, PE37 7QN | 9.1 miles | 23 | 42% | 75% | Yes |
| Campingland SurgerySwaffham, PE37 7RD | 9.2 miles | 42 | 53% | 79% | Yes |
| The Woottons SurgeryKing's Lynn, PE30 3PT | 9.4 miles | 36 | 50% | 75% | Yes |
| Fakenham Medical PracticeFakenham, NR21 8SY | 9.5 miles | 37 | 54% | 79% | Yes |
| St James Medical PracticeKing's Lynn, PE30 2FQ | 9.8 miles | 93 | 88% | 92% | Yes |
| Vida HealthcareKing's Lynn, PE30 4DY | 10.1 miles | 27 | 55% | 76% | Yes |
Common questions
Is Great Massingham Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Great Massingham Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 01485 520521.
How do patients rate Great Massingham Surgery?
In the 2026 NHS GP Patient Survey, 89% of patients at Great Massingham Surgery said their overall experience was good. The England average is 77%. 85% found it easy to get through by phone (England 57%). Its GPScore is 86 out of 100, grade A, which puts it in the top 20% of GP surgeries in England.
What is the inspection rating for Great Massingham Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated Great Massingham Surgery as Good at its last published inspection (report published 20 July 2016).
What are the opening times of Great Massingham Surgery?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 25 October 2022. Bank holidays may differ.
How do I contact Great Massingham Surgery?
Call 01485 520521. You can also book and order repeat prescriptions in the NHS App. The address is Station Road, Great Massingham, King's Lynn, PE32 2JQ.
Does Great Massingham Surgery have a branch surgery?
Yes. Great Massingham Surgery also runs Bayfield Surgery (High Street, Docking, King's Lynn, PE31 8NH). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Great Massingham Surgery?
Around 6,398 patients are registered (January 2025). The surgery is part of West Norfolk Coastal PCN, a group of local surgeries that share staff and services, in the Norfolk and Suffolk NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.