GP surgery in South Cambridgeshire
Monkfield Medical Practice
Sackville House, Sackville Way, Great Cambourne, Cambridge, CB23 6HL
Scores 10 out of 100, poor for a GP surgery in England. 58% of patients say their experience is good and 36% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2017. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 8
- Easy to get through on the phone10
- Easy to contact online40
- Good experience of getting in touch14
- Did not wait too long for the appointment7
Quality of care 18
- Patients rate the surgery as good5
- Patients got what they needed8
- Doctors and nurses listen21
- Patients trust the staff18
- Inspection rating (Good)50
- Health checks and screening done76
- Meets NHS clinical targets81
- Children vaccinated on time88
What patients say
102 patients answered the 2026 NHS survey about this surgery.
36%
find the phone easy
well below the England average (57%)
58%
say their experience is good
well below the England average (77%)
-6
change since last year
2025: 64% · 2026: 58%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 36% | 57% | 32% |
| Easy to contact via website | 54% | 58% | 29% |
| Easy to contact via NHS App | 49% | 54% | 28% |
| Reception staff helpful | 69% | 85% | 72% |
| Seeing the same person | |||
| Has a preferred clinician | 22% | 31% | 29% |
| Sees preferred clinician | 24% | 42% | 22% |
| What happened when they got in touch | |||
| Knew what would happen next | 71% | 84% | 74% |
| Next steps within 2 days | 96% | 93% | 96% |
| Good experience of contacting | 61% | 73% | 56% |
| The appointment | |||
| Offered a choice of time or day | 50% | 57% | 37% |
| Waiting time was about right | 50% | 69% | 47% |
| Remote appointment | 27% | 26% | 18% |
| The doctor or nurse | |||
| Good at listening | 82% | 87% | 82% |
| Treated with care and concern | 80% | 86% | 80% |
| Considered mental wellbeing | 74% | 75% | 69% |
| Had all the information needed | 88% | 92% | 89% |
| Confidence and trust | 89% | 93% | 90% |
| Involved in decisions | 89% | 92% | 87% |
| Needs were met | 82% | 90% | 87% |
| Overall | |||
| Overall experience good | 58% | 77% | 64% |
| Living with a long-term condition | |||
| Confident managing conditions | 89% | 79% | 73% |
| Supported by local services | 67% | 70% | 55% |
| Discussed managing condition | 40% | 43% | 43% |
| Agreed a care plan | 60% | 46% | 13% |
Green means at least 2 points better than England, red at least 2 points worse. With about 102 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8:30am to 6pm |
| Tuesday | 8:30am to 6pm |
| Wednesday | 8:30am to 6pm |
| Thursday | 8:30am to 6pm |
| Friday | 8:30am to 6pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 11 May 2023. Bank holidays may differ.
- Address
- Sackville House, Sackville Way, Great Cambourne, Cambridge, CB23 6HL
- Phone
- 01954 282153
- [email protected]
- Website
- www.monkfieldpractice.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Meridian PCN (a group of local surgeries that share services)
- NHS code
- D81637 · NHS profile
Access and facilities
- Accessible toilets
- Baby-changing facilities
- Bariatric equipment: weight support
- Bus stop nearby
- Cycle parking
- Disability awareness and equality training for staff
- Disabled car parking
- Free NHS WiFi
- Hearing loop or induction loop: helps to improve sound for hearing aid users
- High-back waiting room chairs
- Lift
- Off-site car parking nearby
- Sign language interpreter available in-person
- Sign language interpreter available online
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 16 March 2017
This rating is 9 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 7.9% | 15.2% |
| Diabetes | 5.1% | 7.9% |
| Asthma | 5.4% | 6.6% |
| COPD | 0.6% | 1.9% |
| Coronary heart disease | 1.7% | 3.0% |
| Depression | 13.3% | 14.3% |
| Obesity | 12.5% | 13.9% |
| Smoking | 9.5% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 72% | 67% |
| Cervical screening, women 50-64 | 79% | 75% |
| Blood pressure controlled (hypertension, under 80) | 70% | 68% |
| Blood pressure checked in last 5 years (45+) | 85% | 87% |
| Diabetes: blood pressure on target | 81% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 66% | 57% |
| Diabetes: annual foot check | 72% | 78% |
| Asthma: annual review | 75% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Monkfield Medical Practicethis surgery | – | 10 | 36% | 58% | Yes |
| Bourn SurgeryCambridge, CB23 2SH | 1.8 miles | 84 | 71% | 91% | Yes |
| Papworth SurgeryCambridge, CB23 3QQ | 3.2 miles | 73 | 68% | 90% | Yes |
| Comberton SurgeryCambridge, CB23 7DY | 4.1 miles | 65 | 79% | 82% | Yes |
| Maple Surgery Bar Hill Health CentreCambridge, CB23 8EH | 4.3 miles | 61 | 72% | 78% | Yes |
| Sas - C&P - Mkgp Plus LtdCambridge, CB23 8EH | 4.3 miles | – | – | – | – |
| Swavesey SurgeryCambridge, CB24 4RA | 5.4 miles | 89 | 86% | 93% | Yes |
| Grove Medical PracticeSt. Ives, PE27 5JD | 7.3 miles | 53 | 45% | 82% | Yes |
| Over SurgeryCambridge, CB24 5NZ | 7.4 miles | 90 | 90% | 91% | Yes |
| Huntingdon Road SurgeryCambridge, CB3 0DB | 7.5 miles | 18 | 56% | 70% | Yes |
Bourn Surgery is 1.8 miles away, scores 84 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Monkfield Medical Practice taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Monkfield Medical Practice was taking on new patients. You can register online through the NHS website or call the surgery on 01954 282153.
How do patients rate Monkfield Medical Practice?
In the 2026 NHS GP Patient Survey, 58% of patients at Monkfield Medical Practice said their overall experience was good. The England average is 77%. 36% found it easy to get through by phone (England 57%). Its GPScore is 10 out of 100, grade E, which puts it in the bottom 20% of GP surgeries in England.
What is the inspection rating for Monkfield Medical Practice?
The Care Quality Commission, which inspects GP surgeries in England, rated Monkfield Medical Practice as Good at its last published inspection (report published 16 March 2017).
What are the opening times of Monkfield Medical Practice?
Reception is open Monday 8:30am to 6pm, Tuesday 8:30am to 6pm, Wednesday 8:30am to 6pm, Thursday 8:30am to 6pm, Friday 8:30am to 6pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 11 May 2023. Bank holidays may differ.
How do I contact Monkfield Medical Practice?
Call 01954 282153 or visit its website, www.monkfieldpractice.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is Sackville House, Sackville Way, Great Cambourne, Cambridge, CB23 6HL.
How many patients are registered at Monkfield Medical Practice?
Around 13,773 patients are registered (January 2025). The surgery is part of Meridian PCN, a group of local surgeries that share staff and services, in the Central East NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.