GP surgery in St Ives
Grove Medical Practice
Cromwell Place, St. Ives, PE27 5JD
Scores 53 out of 100, average for a GP surgery in England. 82% of patients say their experience is good and 45% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2016. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 31
- Easy to get through on the phone20
- Easy to contact online43
- Good experience of getting in touch47
- Did not wait too long for the appointment34
Quality of care 80
- Patients rate the surgery as good60
- Patients got what they needed91
- Doctors and nurses listen74
- Patients trust the staff89
- Inspection rating (Good)50
- Health checks and screening done56
- Meets NHS clinical targets84
- Children vaccinated on time80
What patients say
109 patients answered the 2026 NHS survey about this surgery.
45%
find the phone easy
well below the England average (57%)
82%
say their experience is good
above the England average (77%)
-2
change since last year
2025: 83% · 2026: 82%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 45% | 57% | 58% |
| Easy to contact via website | 56% | 58% | 64% |
| Easy to contact via NHS App | 31% | 54% | 51% |
| Reception staff helpful | 89% | 85% | 88% |
| Seeing the same person | |||
| Has a preferred clinician | 27% | 31% | 36% |
| Sees preferred clinician | 30% | 42% | 37% |
| What happened when they got in touch | |||
| Knew what would happen next | 88% | 84% | 85% |
| Next steps within 2 days | 97% | 93% | 88% |
| Good experience of contacting | 74% | 73% | 77% |
| The appointment | |||
| Offered a choice of time or day | 58% | 57% | 59% |
| Waiting time was about right | 66% | 69% | 61% |
| Remote appointment | 14% | 26% | 22% |
| The doctor or nurse | |||
| Good at listening | 92% | 87% | 96% |
| Treated with care and concern | 93% | 86% | 94% |
| Considered mental wellbeing | 80% | 75% | 72% |
| Had all the information needed | 95% | 92% | 96% |
| Confidence and trust | 98% | 93% | 99% |
| Involved in decisions | 97% | 92% | 97% |
| Needs were met | 97% | 90% | 98% |
| Overall | |||
| Overall experience good | 82% | 77% | 83% |
| Living with a long-term condition | |||
| Confident managing conditions | 83% | 79% | 85% |
| Supported by local services | 65% | 70% | 72% |
| Discussed managing condition | 36% | 43% | 40% |
| Agreed a care plan | 60% | 46% | 36% |
Green means at least 2 points better than England, red at least 2 points worse. With about 109 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 7am to 6:30pm |
| Tuesday | 7am to 6:30pm |
| Wednesday | 7am to 8pm |
| Thursday | 7am to 6:30pm |
| Friday | 7am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 31 October 2025. Bank holidays may differ.
- Address
- Cromwell Place, St. Ives, PE27 5JD
- Phone
- 01480 462206
- [email protected]
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- St Ives PCN (a group of local surgeries that share services)
- NHS code
- D81030 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Old Exchange Surgery
- East Street, St. Ives, PE27 5PB
Access and facilities
- Accessible toilets
- Baby-changing facilities
- Bus stop nearby
- Cycle parking
- Disability awareness and equality training for staff
- Disabled car parking
- Free NHS WiFi
- Hearing loop or induction loop: helps to improve sound for hearing aid users
- Lift
- Off-site car parking nearby
- Pharmacy
- Step-free access at entrances and exits
- Step-free access throughout
- Toilets
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 7 June 2016
This rating is 10 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 19.7% | 15.2% |
| Diabetes | 7.5% | 7.9% |
| Asthma | 8.4% | 6.6% |
| COPD | 2.4% | 1.9% |
| Coronary heart disease | 3.8% | 3.0% |
| Depression | 14.5% | 14.3% |
| Obesity | 13.7% | 13.9% |
| Smoking | 10.6% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 68% | 67% |
| Cervical screening, women 50-64 | 78% | 75% |
| Blood pressure controlled (hypertension, under 80) | 70% | 68% |
| Blood pressure checked in last 5 years (45+) | 90% | 87% |
| Diabetes: blood pressure on target | 75% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 57% | 57% |
| Diabetes: annual foot check | 85% | 78% |
| Asthma: annual review | 74% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Grove Medical Practicethis surgery | – | 53 | 45% | 82% | Yes |
| Spinney SurgerySt. Ives, PE27 3TP | 0.8 miles | 56 | 44% | 82% | Yes |
| Riverport Medical PracticeSt. Ives, PE27 3ER | 1.3 miles | 20 | 58% | 72% | Yes |
| Over SurgeryCambridge, CB24 5NZ | 3.5 miles | 90 | 90% | 91% | Yes |
| Swavesey SurgeryCambridge, CB24 4RA | 3.8 miles | 89 | 86% | 93% | Yes |
| Priory Fields SurgeryHuntingdon, PE29 3RL | 4.7 miles | 60 | 68% | 83% | Yes |
| Acorn SurgeryHuntingdon, PE29 7HN | 4.7 miles | 77 | 64% | 82% | Yes |
| The Hicks Group PracticeHuntingdon, PE29 3EZ | 5.0 miles | 64 | 52% | 84% | Yes |
| Moat House SurgeryHuntingdon, PE28 2RQ | 5.3 miles | 85 | 81% | 88% | Yes |
| Papworth SurgeryCambridge, CB23 3QQ | 5.4 miles | 73 | 68% | 90% | Yes |
Over Surgery is 3.5 miles away, scores 90 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Grove Medical Practice taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Grove Medical Practice was taking on new patients. You can register online through the NHS website or call the surgery on 01480 462206.
How do patients rate Grove Medical Practice?
In the 2026 NHS GP Patient Survey, 82% of patients at Grove Medical Practice said their overall experience was good. The England average is 77%. 45% found it easy to get through by phone (England 57%). Its GPScore is 53 out of 100, grade C, which puts it in the middle 20% of GP surgeries in England.
What is the inspection rating for Grove Medical Practice?
The Care Quality Commission, which inspects GP surgeries in England, rated Grove Medical Practice as Good at its last published inspection (report published 7 June 2016).
What are the opening times of Grove Medical Practice?
Reception is open Monday 7am to 6:30pm, Tuesday 7am to 6:30pm, Wednesday 7am to 8pm, Thursday 7am to 6:30pm, Friday 7am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 31 October 2025. Bank holidays may differ.
How do I contact Grove Medical Practice?
Call 01480 462206. You can also book and order repeat prescriptions in the NHS App. The address is Cromwell Place, St. Ives, PE27 5JD.
Does Grove Medical Practice have a branch surgery?
Yes. Grove Medical Practice also runs Old Exchange Surgery (East Street, St. Ives, PE27 5PB). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Grove Medical Practice?
Around 15,147 patients are registered (January 2025). The surgery is part of St Ives PCN, a group of local surgeries that share staff and services, in the Central East NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.