GP surgery in Northallerton
Mowbray House Surgery
Malpas Road, Northallerton, DL7 8FW
Scores 77 out of 100, good for a GP surgery in England. 86% of patients say their experience is good and 76% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2017. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 84
- Easy to get through on the phone76
- Easy to contact online90
- Good experience of getting in touch80
- Did not wait too long for the appointment74
Quality of care 64
- Patients rate the surgery as good75
- Patients got what they needed56
- Doctors and nurses listen48
- Patients trust the staff28
- Inspection rating (Good)50
- Health checks and screening done66
- Meets NHS clinical targets67
- Children vaccinated on time53
What patients say
98 patients answered the 2026 NHS survey about this surgery.
76%
find the phone easy
well above the England average (57%)
86%
say their experience is good
well above the England average (77%)
-3
change since last year
2025: 89% · 2026: 86%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 76% | 57% | 90% |
| Easy to contact via website | 77% | 58% | 88% |
| Easy to contact via NHS App | 78% | 54% | 84% |
| Reception staff helpful | 98% | 85% | 94% |
| Seeing the same person | |||
| Has a preferred clinician | 44% | 31% | 33% |
| Sees preferred clinician | 68% | 42% | 57% |
| What happened when they got in touch | |||
| Knew what would happen next | 88% | 84% | 95% |
| Next steps within 2 days | 94% | 93% | 98% |
| Good experience of contacting | 85% | 73% | 91% |
| The appointment | |||
| Offered a choice of time or day | 78% | 57% | 77% |
| Waiting time was about right | 80% | 69% | 82% |
| Remote appointment | 10% | 26% | 15% |
| The doctor or nurse | |||
| Good at listening | 88% | 87% | 92% |
| Treated with care and concern | 89% | 86% | 92% |
| Considered mental wellbeing | 76% | 75% | 82% |
| Had all the information needed | 90% | 92% | 95% |
| Confidence and trust | 90% | 93% | 95% |
| Involved in decisions | 97% | 92% | 97% |
| Needs were met | 92% | 90% | 97% |
| Overall | |||
| Overall experience good | 86% | 77% | 89% |
| Living with a long-term condition | |||
| Confident managing conditions | 81% | 79% | 89% |
| Supported by local services | 66% | 70% | 86% |
| Discussed managing condition | 56% | 43% | 47% |
| Agreed a care plan | 31% | 46% | 39% |
Green means at least 2 points better than England, red at least 2 points worse. With about 98 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | 8:30am to noon |
| Sunday | Closed |
Confirmed by the surgery on 30 April 2014. Bank holidays may differ.
- Address
- Malpas Road, Northallerton, DL7 8FW
- Phone
- 01609 760002
- Website
- www.mowbrayhousesurgery.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Hambleton North PCN (a group of local surgeries that share services)
- NHS code
- B82050 · NHS profile
Branch surgeries
Run by this practice from another building. Patients register with the practice, not the branch.
- Branch 3
- The Village Hall, Front Street, Appleton Wiske, Northallerton, DL6 2AB
- Hutton Rudby Surgery
- 7-8 East Side, Hutton Rudby, Yarm, TS15 0DB
Access and facilities
- Disabled parking
- Disabled toilet
- Induction loop
- Step-free access
- Wheelchair access
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 26 January 2017
This rating is 9 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 20.4% | 15.2% |
| Diabetes | 8.9% | 7.9% |
| Asthma | 7.5% | 6.6% |
| COPD | 2.3% | 1.9% |
| Coronary heart disease | 4.3% | 3.0% |
| Depression | 12.6% | 14.3% |
| Obesity | 13.1% | 13.9% |
| Smoking | 9.4% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 77% | 67% |
| Cervical screening, women 50-64 | 76% | 75% |
| Blood pressure controlled (hypertension, under 80) | 68% | 68% |
| Blood pressure checked in last 5 years (45+) | 87% | 87% |
| Diabetes: blood pressure on target | 78% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 62% | 57% |
| Diabetes: annual foot check | 81% | 78% |
| Asthma: annual review | 66% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Mowbray House Surgerythis surgery | – | 77 | 76% | 86% | Yes |
| Mayford House SurgeryNorthallerton, DL7 8AW | 0.6 miles | 51 | 57% | 83% | Yes |
| Heartbeat Primary Care CicNorthallerton, DL6 2NQ | 0.9 miles | – | – | – | No |
| Glebe House SurgeryBedale, DL8 2AT | 7.1 miles | 86 | 78% | 88% | Yes |
| Lambert Medical CentreThirsk, YO7 1LU | 8.2 miles | 66 | 75% | 81% | Yes |
| Thirsk Doctors SurgeryThirsk, YO7 1LG | 8.2 miles | 85 | 65% | 88% | Yes |
| Scorton Medical CentreRichmond, DL10 6HB | 8.3 miles | 99 | 92% | 92% | Yes |
| Catterick Village SurgeryRichmond, DL10 7LD | 8.3 miles | 57 | 70% | 84% | Yes |
| Rockliffe Court SurgeryDarlington, DL2 2DS | 11.1 miles | 100 | 98% | 99% | Yes |
| Topcliffe SurgeryThirsk, YO7 3RP | 11.1 miles | 97 | 91% | 96% | Yes |
Scorton Medical Centre is 8.3 miles away, scores 99 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Mowbray House Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Mowbray House Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 01609 760002.
How do patients rate Mowbray House Surgery?
In the 2026 NHS GP Patient Survey, 86% of patients at Mowbray House Surgery said their overall experience was good. The England average is 77%. 76% found it easy to get through by phone (England 57%). Its GPScore is 77 out of 100, grade B, which puts it in the second-best 20% of GP surgeries in England.
What is the inspection rating for Mowbray House Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated Mowbray House Surgery as Good at its last published inspection (report published 26 January 2017).
What are the opening times of Mowbray House Surgery?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday 8:30am to noon, Sunday closed. The surgery last confirmed these times on 30 April 2014. Bank holidays may differ.
How do I contact Mowbray House Surgery?
Call 01609 760002 or visit its website, www.mowbrayhousesurgery.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is Malpas Road, Northallerton, DL7 8FW.
Does Mowbray House Surgery have a branch surgery?
Yes. Mowbray House Surgery also runs Branch 3 (The Village Hall, Front Street, Appleton Wiske, Northallerton, DL6 2AB) and Hutton Rudby Surgery (7-8 East Side, Hutton Rudby, Yarm, TS15 0DB). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Mowbray House Surgery?
Around 21,494 patients are registered (January 2025). The surgery is part of Hambleton North PCN, a group of local surgeries that share staff and services, in the Humber and North Yorkshire NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.